Nokwanda Sithole
Administrative Assistant
Johannesburg
Summary
Dynamic professional with extensive experience as an Admin Assistant, excelling in supply chain coordination and time management. Proven track record in enhancing operational efficiency and improving communication workflows. Adept at multitasking and conflict resolution, consistently delivering results that support team objectives and drive success. Skilled in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires.
Overview
10
10
years of professional experience
1
1
Language
Work History
Remote Customer Service Advisor
Amazon
Johannesburg
03.2025 - 03.2026
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Managed over 50 customer enquiries per day, ensuring a faster response time. Monitored task deadlines and project timelines to improve team accountability and on-time deliverables
Online ESL English Teacher
Gofluent
Johannesburg
01.2019 - 01.2025
- Developed innovative lesson plans to engage students in English language learning.
- Increased student motivation by providing timely feedback and recognizing individual achievements.
- Planned dynamic lessons to increase student comprehension of books and literary concepts.
- Promoted a positive learning environment by modeling respect, empathy, and active listening skills during all interactions with students.
- Taught over 100 lessons per month.
Logistics Administrator
Proaudio
Johannesburg
01.2018 - 12.2018
- Prioritized tasks effectively during high-pressure situations, ensuring timely completion of critical projects and minimizing disruptions to daily operations.
- Developed comprehensive reports on logistics performance, enabling informed decision-making by senior leadership.
- Coordinated inventory management, optimized shipping schedules, and liaised with suppliers to ensure timely delivery of audio equipment, reducing lead times by 15% and improving overall supply chain efficiency.
Customer Advisor
Vodafone UK
Johannesburg
01.2016 - 12.2017
- Enhanced customer satisfaction by providing personalized support and solutions to their inquiries.
- Managed over 50 customer calls per day, emails and chat platform to address customer needs and promote optimum outcomes.
- Retained valuable clientele by proactively addressing concerns, identifying potential issues, and offering suitable solutions.
Education
TEFL Certificate - Teaching English As A Foreign Language
Global TEFL
UK 04.2001 -
Bachelor of Arts - BA Public Management And Governance
University of Johannesburg
Johannesburg 04.2001 -
Skills
Customer support proficiency
Customer complaint resolution
Remote education facilitation
Skilled in MS Office applications
Technical skillset
Effective time management and organization
Clear communication skills
CRM software expertise
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Remote Customer Service Advisor
Amazon
03.2025 - 03.2026
Online ESL English Teacher
Gofluent
01.2019 - 01.2025
Logistics Administrator
Proaudio
01.2018 - 12.2018
Customer Advisor
Vodafone UK
01.2016 - 12.2017
TEFL Certificate - Teaching English As A Foreign Language
Global TEFL
04.2001 -
Bachelor of Arts - BA Public Management And Governance
University of Johannesburg
04.2001 -
Languages
English
Bilingual or Proficient (C2)