Nokwanda Nosipho Mpontshana
Patient Liaison Officer And Qualified Chef
Durban,KZN
Summary
Compassionate patient liaison officer, skilled at bridging communication gaps between patients, families and hostesses/ servers, good in communicating with medical staff,especially dieticians to ensure patient dietary requirements are being followed, Proven track record of resolving care concerns, mostly food-related, and just ensuring overall patient satisfaction.
Overview
1
1
year of professional experience
1
1
Certificate
1
1
Language
Work History
Patient Liaison Officer
Life Empangeni Hospital (Tsebo Solutions)
04.2023 - 04.2024
Supporting clear communication between patients, families, and care teams. Brings organized service support, calm handling of busy shifts, and attention to timing and consistency ,capturing patients' comments, complaints,and compliments, resolving food-related queries and complaints, ensuring correct and specific patient diets are followed ,Helps keep patient interactions clear, respectful, and orderly during fast-moving service moments.
Education
Diploma - culinary art
1000hills Chef School
Durban01-2015
Diploma - Food Safety And Culinary Art
International Hotel School
Durban01-2013
Hight School Diploma -
Silethukukhanya High School
St Lucia, South Africa01-2009
Skills
Clear verbal communication
Active listening
Conflict resolution
Emotional intelligence
Problem solving
Food safety & sanitation
Basic record keeping
Medical diet literacy
Allergen awareness
Patient profiling
Hight attention to detail
Quality control
Languages
English-Advanced (Speak, read and write)
Certification
Big Cedar Culinary Excellence] Culinary Program Completion Certificate - 1 Year
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Advanced (C1)
Timeline
Patient Liaison Officer
Life Empangeni Hospital (Tsebo Solutions)
04.2023 - 04.2024
Diploma - culinary art
1000hills Chef School
Diploma - Food Safety And Culinary Art
International Hotel School
Hight School Diploma -
Silethukukhanya High School