Summary
Work History
Education
Skills
Timeline
Generic
Nokwanda Ngozwane

Nokwanda Ngozwane

Nurse
King William's Town

Summary

Dynamic Underwriter at Liberty with expertise in data analysis and quality assurance. Achieved faster application processing and reduced company losses by identifying risks. Excelled in relationship building, mentoring junior staff, and enhancing customer satisfaction through effective communication and compliance. Committed to delivering exceptional service and driving continuous improvement in underwriting practices.

Work History

Underwriter

Liberty
  • Made approval and denial recommendations by determining accurate risk levels.
  • Provided excellent customer service by addressing inquiries promptly and offering comprehensive explanations of underwriting decisions.
  • Analyzed credit, income, compliance, title documents, and appraisals during underwriting process.
  • Identified and resolved application discrepancies for accuracy and compliance with relevant regulations.
  • Documented underwriting decisions and provided evidence of compliance with applicable regulations.
  • Achieved faster turnaround times in application processing by optimizing workflows within the underwriting department.
  • Reduced company losses by identifying potential risks and recommending appropriate mitigating measures.
  • Increased customer satisfaction through timely communication and efficient handling of loan applications.
  • Mentored junior underwriters, providing guidance on best practices and improving overall team performance.
  • Conducted regular audits of underwriting files to ensure accuracy, compliance, and consistency in decision-making processes.
  • Maintained strong relationships with third-party vendors involved in the application process, ensuring smooth transactions for all parties involved.

Case Manager

Medscheme
  • Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
  • Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
  • Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
  • Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
  • Coordinated essential services for clients, resulting in improved overall well-being and selfsufficiency.
  • Improved client satisfaction by efficiently addressing concerns or grievances in a timely manner.
  • Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
  • Facilitated individual and group sessions to promote positive behavior change for clients.
  • Monitored clients' progress and tracked client services to provide crisis interventions.
  • Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
  • Managed crisis situations with empathy and professionalism, ensuring client safety and continuity of care.
  • Collaborated with mental health professionals to address psychological needs of clients, supporting their holistic recovery.
  • Increased client satisfaction through diligent follow-up and personalized support.
  • Analyzed case outcomes to identify trends and areas for improvement, driving continuous service enhancement.

Clinic Nurse Manager

City of Cape Tiwn
  • Mentored new nursing staff to promote best practices in patient care delivery and adherence to clinic policies.
  • Developed comprehensive care plans for patients, ensuring consistency in treatment and follow-up visits.
  • Increased patient satisfaction scores by addressing concerns promptly and providing empathetic support during challenging situations.
  • Evaluated patient outcomes to identify trends and develop targeted interventions for improving overall clinic performance.
  • Collaborated with interdisciplinary teams to provide coordinated care for patients with complex medical needs.
  • Coordinated community outreach programs to educate the public on preventative health measures and available clinic services.
  • Managed clinic budget and resources to ensure cost-effective operations without compromising patient care quality.
  • Ensured compliance with regulatory requirements by staying current on industry standards and updating clinic policies accordingly.
  • Initiated a patient-centric approach by actively involving patients in care plan development and decision-making processes, empowering them to take charge of their health.
  • Reduced patient wait times with effective triage and resource allocation strategies.
  • Implemented infection control measures to maintain a safe and hygienic clinical setting for both patients and staff.
  • Enhanced clinic efficiency by streamlining processes for patient scheduling, documentation, and communication.
  • Exercised exemplary clinical judgment when making care decisions.
  • Conducted ongoing assessments of clinical workflows to identify areas for improvement or optimization.
  • Promoted a positive work environment by fostering teamwork, open communication, and mutual respect among staff members.
  • Administered medications and topic treatments to address patient symptoms.
  • Built meaningful relationships with patients and families for optimal care.
  • Improved patient well-being by offering advice on preventive health measures.
  • Educated patients, families and caregivers about conditions and treatments.
  • Partnered with support technicians, nursing staff and social workers to coordinate services.
  • Observed and assessed patients to identify concerning symptoms.
  • Monitored patient reactions after administering medications and IV therapies.
  • Educated family members and caregivers on patient care instructions.
  • Communicated with healthcare team members to plan, implement and enhance treatment strategies.
  • Managed patients recovering from medical or surgical procedures.
  • Implemented care plans for patient treatment after assessing physician medical regimens.
  • Observed and documented patient factors such as diets, physical activity levels, and behaviors to understand conditions and effectively modify treatment plans.
  • Equipped patients with tools and knowledge needed for speedy and sustained recovery.

Education

Diploma - Nursing

Nursing College
Kwa Nongoma

Skills

Quality assurance

Timeline

Underwriter

Liberty

Case Manager

Medscheme

Clinic Nurse Manager

City of Cape Tiwn

Diploma - Nursing

Nursing College

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Nokwanda NgozwaneNurse