Summary
Overview
Work History
Education
Skills
Timeline

Nokwanda Ndlazi

19 Rabbit Road ,Waterloo , Durban

Summary

Proven leader with a track record of enhancing operational efficiency and customer satisfaction at Archive. Skilled in operations management and fostering strong team communication, consistently achieving sales targets through innovative strategies. Demonstrates expertise in staff management and implementing effective policies, contributing to a positive and productive work environment.

Overview

3
3
years of professional experience

Work History

Caretaking Manager

Archive
Galleria , Amanzimtoti
10.2022 - 04.2023
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Controlled costs to keep business operating within budget and increase profits.
  • Improved safety procedures to create safe working conditions for workers.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Ensured compliance with industry regulations and legal requirements by implementing comprehensive policies and training programs for staff members.

Sales Associate

Archive
Durban , Umhlanga
07.2021 - 10.2022
  • Built relationships with customers to encourage repeat business.
  • Solved customer challenges by offering relevant products and services.
  • Generated new sales leads to achieve and exceed monthly sales goals.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.

Teachers Assistant

Inhlonipho Primary School
Durban , South Africa
07.2020 - 12.2020
  • Collaborated with teachers for lesson preparation by preparing materials and setting up equipment.
  • Worked with lead teacher to monitor class schedule and take attendance.
  • Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
  • Assisted lead teachers with lesson plan creation and materials development .
  • Handed out classroom materials, like pencils, paper, and crayons.
  • Maintained safety and security by overseeing students in recess environments.
  • Assisted in maintaining engaging and respectful educational environment by promoting discipline and cooperation.

Education

Matric -

Inanda Newtown Compehensive High School, Inanda , Durban
2017

English , IsiZulu ,Physical Science,Mechanical Technology,Engineering Graphic and Design and Life Orientation.

  • Awarded Life Orientation Distinction

Skills

Operations management

Timeline

Caretaking Manager - Archive
10.2022 - 04.2023
Sales Associate - Archive
07.2021 - 10.2022
Teachers Assistant - Inhlonipho Primary School
07.2020 - 12.2020
Inanda Newtown Compehensive High School - Matric,

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Nokwanda Ndlazi