Nokwanda Mthombeni
Miss NP
Ingwavuma
Summary
Dynamic professional with a proven track record at Office Administration, excelling in supply chain optimization and customer service. Leveraged database administration and staff management skills to enhance operational efficiency and foster a results-driven team environment. Achieved significant cost savings through strategic negotiations and inventory management, demonstrating exceptional business administration acumen and a commitment to excellence.
Overview
2
2
years of professional experience
Work History
Receptionist Administrator
Librarian
01.2024 - 09.2024
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Handled complaints and questions, and re-directed calls to other team members.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Boosted company image by providing friendly, professional, and timely assistance to all visitors, clients, and vendors.
- Enhanced customer satisfaction by efficiently managing incoming calls and directing them to appropriate departments.
- Acted as first point of contact and set appointments for prospective clients.
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
Assistant Manager, Supply Chain Management
Office Administration
06.2022 - 12.2023
- Implemented robust demand forecasting systems, leading to more accurate inventory planning and reduced stockouts.
- Proactively identified potential bottlenecks in the supply chain, implementing corrective actions before issues escalated.
- Introduced lean methodologies into warehouse operations, reducing waste while increasing productivity levels.
- Spearheaded efforts to improve supplier performance metrics by establishing clear expectations based on benchmarking against industry standards.
- Ensured compliance with industry regulations and company policies, minimizing risk across the supply chain network.
- Led successful negotiations with shipping carriers, securing competitive rates that resulted in significant cost savings for the company.
- Increased visibility of the entire supply chain by leveraging advanced analytics tools and creating comprehensive dashboards for easy monitoring.
- Implemented inventory-management strategies to maximize availability and decrease waste.
- Oversaw demand planning, purchasing, and logistics.
Education
N4-N6 Certificate - Public Management
UMFOLOZI TVET COLLEGE
Richard BaySkills
Document retrieval
Document scanning and digitization
Visitor access management
Multi-line phone operation
Facilities management
Business administration
Database administration
Documentation and control
Staff Management
Languages
IsiZulu
Upper intermediate (B2)
English
Intermediate (B1)
IsiSwati
Intermediate (B1)
Interests
Reading & Exercising
Timeline
Receptionist Administrator
Librarian
01.2024 - 09.2024
Assistant Manager, Supply Chain Management
Office Administration
06.2022 - 12.2023
N4-N6 Certificate - Public Management
UMFOLOZI TVET COLLEGE