Nokwanda Monwabisile Zotuswa Ngidi

Vetting Oversight & Management

• Managed the end-to-end vetting process, including background checks, investigations, polygraph scheduling, and key control functions.
• Ensured vetting activities meet customer SLA requirements and contract obligations.

Compliance & Ethics

• Ensured vetting processes complied with all relevant legislation, including POPIA, PAIA, labour laws, and industry standards.
• Developed, maintained, and enforced vetting SOPs and compliance guidelines.
• Conducted regular audits on vetting files, processes, and systems to identify gaps, risks, and opportunities for improvement.
• Performed as the ethical steward of the vetting function, ensuring integrity, fairness, and non-discrimination in all processes.

Customer & Stakeholder Engagement

• Liaised with customers on vetting compliance matters.
• Liaised with client and service providers to identify and target inefficiencies in areas of risks and business controls, process gaps and workflow discrepancies.
• Provided daily reports, compliance statements, and updates on vetting performance.
• Managed escalations, complaints, and contractual compliance issues related to vetting.

Team Leadership & Development

• Supervised vetting administrators, key controllers, polygraph schedulers.
• Identified risks in vetting operations and implemented mitigation strategies.
• Drove continuous improvement initiatives, including digitization and automation of vetting processes.
• Collaborated with HR, Intelligence team, security operations, and legal teams to align compliance practices.

Direct reports

• 1 Vetting coordinator
• 3 Vetting administrators
• 4 Key controllers
• 2 Interns

Internal Policies and Procedures

• Verified operational risk policies and procedures are documented, implemented, and communicated.
• Monitored regulatory changes, advising leadership on necessary policy adjustments.

Asset Protection and Security

• Managed external SLA contracts and asset protection managers (Fidelity, ML technologies, Bheka management).
• Managed operational risk within store fleet.
• Submitted and managed insurance claims to head office.

Investigations

• Conducted investigations of fraud/ theft/ financial irregularities/ misconduct and compliance cases.
• Analyzed financial records, transactions and data to identify potential risks.
• Supported operations team with disciplinary investigations.
• Performed interviews with persons of interest and relevant stakeholders.
• Attended court cases for store cases.
• After investigations, performed detailed reports for the business with recommendations based on findings.
• Gathered evidence: paper trail, system documents, Cctv footage
• Identified loopholes in processes and ensured loopholes are closed to reduce losses in the business
• Supported business departments in reducing losses
• Ensuring recommendations are implemented in the store to reduce losses

Finances

• Financial control: cash control and cash handling procedures.
• Budget control: controlled external contractor costs, controlled health and safety, food safety, maintenance and loss prevention departments expenses.

Audits

• Achieved optimal results during external audits by diligently preparing documentation and providing evidence of strong internal controls.
• Managed store participation in food safety audits, and reviews by third parties, customers and regulatory agencies.
• Formulated detailed recommendations based on audits findings to support annual planning and definition of goals.

Direct reports

• 1 loss prevention manager: 2 Loss prevention officers
• 1 Maintenance manager: 2 Maintenance assistants
• 1 Food safety manager
• 1 Health and safety manager
• 18 Fidelity security guards
• 16 Bheka End controller security
• 1 ML Control room supervisor: 4 Control room operators
• 20 Golden Mile Car guards
• 12 LivClean Cleaners
• 2 Gardeners

Internal Policies and Procedures

• Implemented compliance policies to align with industry regulations throughout the region by developing strategic plans and action items for the risk department.
• Monitored regulatory changes, advising leadership on necessary policy adjustments.
• Enhanced overall region risk operations by continuously improving policies, procedures and controls related to compliance requirements.

Investigations

• Conducted investigations of fraud/ theft/ financial irregularities/ misconduct and compliance cases.
• Analyzed financial records, transactions and data to identify potential risks.
• Supported operations team with disciplinary investigations.
• Performed interviews with persons of interest and relevant stakeholders.
• Attended court cases for the region.
• After investigations, performed detailed reports for the business with recommendations based on findings.

Audits/OHASA Compliance

• Conducted periodic internal operational risk audits to ensure that compliance procedures were adhered to, resulting in stores achieving an improved 90% average on audits.
• Created operational risk awareness in stores.
• Verified that software technology is in place to adequately provide oversight and monitoring in all required areas towards risk management namely cash, stock, security, and OHASA.
• Monitored compliance systems to ensure their effectiveness.

Project management

• Project management of new store openings, closures, relocations and refurbishments
• Alarm’s installation, removal, and reinstallation
• Ensuring security (access controls) measures are in place.
• CIT Collections, i.e., first, last, new location
• First aid and Hygiene equipment installations
• Ensuring OHASA legal compliance for new stores

Training Compliance

• Provided on-site support training on compliance procedures and best practices for operational integrity.
• Ensured support and training occurs during visits to stores regards to cash, stock, security and OHASA procedures and policies

Stock Takes

• Achieved improved -0.1% stock loss at the company benchmark of -0.35%.
• Ensured all stock takes are completed and policies and procedures are done accordingly.
• After stock takes, performed reports for the operations team.

Direct reports

• 34 Store managers
• 34 Assistant store managers

• SHE Committee Chairman
• Performed Risk Assessments, Hazard identification, OHASA Administration.
• Conducted Incident investigations, Theft investigations, Stock loss investigations, Investigation of shrinkage.
• Conducted Department auditing and reported on Non conformances with recommendations.
• Ensured Safety Management, Security management, Emergency Management, Contractor compliance
• Staff training

Direct report

• 6 fidelity security guards
• 2 control operators
• 4 cleaners

• Planning and conducting investigation.
• Taking statement from clients.
• Performed Background checks.
• Questioning and interviewing persons of interest in a case.
• Liaised with different stakeholders.
• Traveled to different stakeholders.
• Compiled and analyzed data gathered.
• Reviewed evidence gathered.
• Compiled and presented report and supporting documents.
• Reported back to clients with feedback.
• Provided clients with advice on fraud prevention.
• Provided clients with emotional support.

• Hot Metal Handling 60T Overhead Crane Operator
• Service period (2008-to-2009)

• Successfully trained and supervised local appointed operators on the plant operation process.
• Trained and supervised local operators on plant operation processes, enhancing team competency and safety.
• Prepared work permits and risk assessments for maintenance and production shutdowns, ensuring compliance and minimizing operational risks.
• Utilized plant equipment efficiently for optimal plant production.
• Monitored the operational conditions of machinery equipment.
• Assisted in completing tasks and prepared recommendations for management.
• Operated production computer systems to facilitate seamless processing.
• Inspected all systems in good operating order.
• Compiled process monitoring log sheets and checklists to streamline operations and facilitate effective reporting.
• Attended and reported shift near miss incidents.
• Addressed shift complaints to ensure team satisfaction and productivity.