Nokwanda Bhengu
English Teacher
Durban
Summary
Well-merited English Tutor offers tutoring and instructional support in English to help students progress academically while promoting independent learning and self-reliance. Assists in developing and improving English competency by integrating and applying effective study skills, active reading and note-taking and test-taking strategies. Tutors students in creative writing labs and provides distance learning tutoring services to develop time management, self-discipline and organizational skills.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
Work History
English Tutor
iTalki
Hong Kong
2021.03 - Current
- Tutored students to develop deeper comprehension of English course materials and better understanding of assignments to improve academic success.
- Utilized online chat room with shared whiteboard to perform one-on-one tutoring with students in
- Emphasized focus on approaching problems with students rather than simply providing solutions to foster better understanding of material covered.
- Utilized online chat room with shared whiteboard to perform one-on-one tutoring with students in English
- Utilized positive reinforcement to encourage and motivate students.
- Created tailored lesson plans and study guides to teach and assist students in English
Customer Care Agent
CCI
Umhlanga
2019.11 - 2021.02
- Resolved concerns with products or services to help with retention and drive sales.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
- Maintained and managed customer files and databases.
- Assisted call-in customers with questions and orders.
- Logged call information and solutions provided into internal database.
- Created customer profiles by answering questions and providing tailored experiences based on interests and agendas.
Education
Bachelor of Social Science - Psychology And Industrial Psychology
University of KwaZulu Natal
Durban, South Africa 2018.02 - 2020.11
Bachelor of Social Sciences Honors - Industrial And Organizational Psychology
University of KwaZulu Natal
Durban, South Africa 2021.02 - 2021.11
TEFL - English
International Open Academy
Online 2021.04 - 2021.06
Skills
Progress evaluations
Motivating students
Lesson Planning
Creating teaching materials
Homework assistance
Writing assessments
Powepoint
Timeline
TEFL - English
International Open Academy
2021.04 - 2021.06
English Tutor
iTalki
2021.03 - Current
Bachelor of Social Sciences Honors - Industrial And Organizational Psychology
University of KwaZulu Natal
2021.02 - 2021.11
Customer Care Agent
CCI
2019.11 - 2021.02
Bachelor of Social Science - Psychology And Industrial Psychology
University of KwaZulu Natal
2018.02 - 2020.11