Nokwanda Bhengu
English Teacher
Durban
Summary
Well-merited English Tutor offers tutoring and instructional support in English to help students progress academically while promoting independent learning and self-reliance. Assists in developing and improving English competency by integrating and applying effective study skills, active reading and note-taking and test-taking strategies. Tutors students in creative writing labs and provides distance learning tutoring services to develop time management, self-discipline and organizational skills.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
Work History
English Tutor
iTalki
Hong Kong
03.2021 - Current
- Tutored students to develop deeper comprehension of English course materials and better understanding of assignments to improve academic success.
- Utilized online chat room with shared whiteboard to perform one-on-one tutoring with students in
- Emphasized focus on approaching problems with students rather than simply providing solutions to foster better understanding of material covered.
- Utilized online chat room with shared whiteboard to perform one-on-one tutoring with students in English
- Utilized positive reinforcement to encourage and motivate students.
- Created tailored lesson plans and study guides to teach and assist students in English
Customer Care Agent
CCI
Umhlanga
11.2019 - 02.2021
- Resolved concerns with products or services to help with retention and drive sales.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
- Maintained and managed customer files and databases.
- Assisted call-in customers with questions and orders.
- Logged call information and solutions provided into internal database.
- Created customer profiles by answering questions and providing tailored experiences based on interests and agendas.
Education
Bachelor of Social Science - Psychology And Industrial Psychology
University of KwaZulu Natal
Durban, South Africa 02.2018 - 11.2020
Bachelor of Social Sciences Honors - Industrial And Organizational Psychology
University of KwaZulu Natal
Durban, South Africa 02.2021 - 11.2021
TEFL - English
International Open Academy
Online 04.2021 - 06.2021
Skills
Progress evaluations
undefinedTimeline
TEFL - English
International Open Academy
04.2021 - 06.2021
English Tutor
iTalki
03.2021 - Current
Bachelor of Social Sciences Honors - Industrial And Organizational Psychology
University of KwaZulu Natal
02.2021 - 11.2021
Customer Care Agent
CCI
11.2019 - 02.2021
Bachelor of Social Science - Psychology And Industrial Psychology
University of KwaZulu Natal
02.2018 - 11.2020
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