Nokuzola Aquilla Ntsele
Johannesburg
Summary
Driven Business Analyst ready to leverage business knowledge and project management strengths to enact lasting and successful changes to company culture and operational practices. Insightful and driven professional with forward-thinking mentality. Offers 10 years of experience in operational improvement, strategic and mining engineering.
Overview
18
18
years of professional experience
Work History
Senior Business Analyst
Harmony Gold Mine
10.2023 - 06.2024
- Supported leadership team with reporting, analysis, and business presentations to inform divisional strategies.
- Recruited new members for business analysis team to support division growth and create strong and productive department, replacing underperforming staff.
- Analyzed performance metrics to identify opportunities to increase sales.
- Worked with team leads and managing leadership, establishing robust talent pool with focus on people and continuous improvement.
- Mentored teams and streamlined analysis techniques through evolution of delivery cycles, establishing documentation framework to support agile methodology implementations.
- Created new analytical systems to boost vital business metrics visibility.
- Guided teams and refined Agile techniques throughout journey and evolution of delivery cycles, establishing documentation framework to support Agile methodology implementation with Waterfall-centric delivery team.
- Effectively supervised team performance by implementing measurable metrics to assess delivery of requirements.
- Conducted interviews with key business users to collect information on business processes and user requirements.
- Improved business direction by prioritizing customers and implementing changes based on collected feedback.
- Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.
- Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.
- Assessed business requirements to forecast annual budgetary operational costs.
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Collaborated with teams in product line transition to streamline manufacturing footprint.
- Surveyed clients to ascertain requirements and expectations for product.
- Performed gap analysis to identify areas of improvement.
- Collaborated with stakeholders to define project objectives and criteria.
Business Analyst
Capitec Bank
03.2021 - 10.2023
- Carried out in-depth business analysis, seeking areas for improvement and identifying targeted development strategies.
- Used exceptional leadership and management abilities to coordinate high-value projects and programmes.
- Reviewed client feedback for issues faced, determining creative ways of resolving problems and amplifying customer satisfaction.
- Evaluated project teams' activities to verify conformance to set targets and deadlines, implementing corrective actions to keep on schedule.
- Analysed company processes, systems and workflows to innovate and implement successful business change.
- Utilised excellent planning and coordination skills to manage design teams, directing efforts to create functional software designs.
- Managed customer relationships and expectations by establishing processes for communicating project results to stakeholders.
- Assessed business processes to help diagnose business' financial, operational and technological risks, suggesting strategies to curb identified risks.
- Devised and delivered improvement strategies to support growth across different platforms by assessing existing business processes and workflows.
- Generated and assessed reports on business performance to determine opportunities for growth or improvement.
- Managed high-profile business transformation programmes, targeting areas to improve services and boost profits.
- Produced and maintained project schedules, estimating time and resources required and tracking milestone progress and completion.
- Used outstanding relationship-building and interpersonal skills to develop positive, productive relations with international stakeholders.
- Led fast-paced teams with energy and enthusiasm, heightening staff motivation and dedication to achieving set KPIs.
- Developed and implemented new and adjusted processes to aid automation across solution workflows.
- Identified issues within new system developments, resolving quickly and appropriately for minimised operational disruption.
- Determined business needs, executed required processes and monitored progress and results to meet changing demands.
- Oversaw new product design efforts and assessed sales patterns of products to evaluate market success.
- Aligned project teams and resources to meet customer and business needs by supervising and coordinating design activities.
- Demonstrated extensive experience in business change and process improvement strategy, consistently aiding achievement against company goals.
Data Analyst
First National Bank
01.2011 - 07.2023
- Analysed operational improvements against KPIs to measure progress.
- Analysed and tracked data to prepare forecasts and identify trends.
- Created and refined standard queries for verifying data quality and pinpointing errors.
- Interpreted and converted customer needs into functional or data requirements and process models.
- Identified performance bottlenecks and devised strategies to solve recurring database issues.
- Collaborated cross-functionally with diverse teams in cleaning, assessing and interpreting data.
- Contributed to data capture, storage and forecast for analysis projects.
- Developed and executed shell scripts for task automation and batch processing.
- Maintained consistent database security and integrity through logging, audits and transaction monitoring.
- Adapted workflow to meet need business needs.
- Initiated updates to systems, enhancing workflows and adding new functionalities.
- Validated systems to assess needed improvements and recommend options for closing gaps and enhancing functionality.
- Monitored system performance to identify weaknesses, bottlenecks and inefficiencies.
- Created and deployed system testing plans to back up deployments.
- Determined strengths and weaknesses of established processes and practices.
- Analysed business' current work practices to recommend improvement action.
- Prepared and updated system specifications to support developers.
- Simulated system operation virtually to complete assessments and tests.
- Wrote detailed proposals covering system specifications, resource requirements and timelines
- Gathered and defined user requirements for system updates.
Project Manager
First National Bank
09.2018 - 02.2021
- Delivered presentations and briefings to senior teams and incorporated changes into project workflows.
- Reported project status and financial updates to stakeholders and collected feedback.
- Reviewed performance against targets, appropriately identifying and managing risks and opportunities.
- Built collaborative working relationships with project teams.
- Managed client expectations with professional, considered approach to projects.
- Led and motivated project team to meet and exceed project KPIs.
- Developed and monitored implementation strategies by creating project schedules and work plans.
- Interpreted critical path and actual versus planned activities to identify adverse trends and take corrective action.
- Applied expertise in project management methodologies to keep teams aligned through collaborative approaches.
- Utilised in-depth knowledge of client contracts to define project scope, objectives and delivery.
- Enforced set quality standards to deliver key objectives and project KPIs.
- Oversaw operational aspects of projects, staffed project teams and directed activities to achieve budget targets.
- Contacted clients and scheduled handover sessions before coordinating project handovers to guarantee snag-free completion.
- Applied successful project management techniques to enable project delivery within budgetary and time constraints.
- Designed and implemented robust implementation plans for cross-functional programmes and kept tasks compliant with expected outcomes.
- Communicated progress updates to various stakeholders to secure further funding for project activities.
- Outlined and executed strategic risk avoidance and mitigation plans to keep projects aligned with objectives.
Business Analyst
First National Bank
01.2014 - 08.2018
- Carried out in-depth business analysis, seeking areas for improvement and identifying targeted development strategies.
- Assessed business processes to help diagnose business' financial, operational and technological risks, suggesting strategies to curb identified risks.
- Used exceptional leadership and management abilities to coordinate high-value projects and programmes.
- Reviewed client feedback for issues faced, determining creative ways of resolving problems and amplifying customer satisfaction.
- Evaluated project teams' activities to verify conformance to set targets and deadlines, implementing corrective actions to keep on schedule.
- Analysed company processes, systems and workflows to innovate and implement successful business change.
- Utilised excellent planning and coordination skills to manage design teams, directing efforts to create functional software designs.
- Managed customer relationships and expectations by establishing processes for communicating project results to stakeholders.
- Devised and delivered improvement strategies to support growth across different platforms by assessing existing business processes and workflows.
- Generated and assessed reports on business performance to determine opportunities for growth or improvement.
- Managed high-profile business transformation programmes, targeting areas to improve services and boost profits.
- Produced and maintained project schedules, estimating time and resources required and tracking milestone progress and completion.
- Used outstanding relationship-building and interpersonal skills to develop positive, productive relations with international stakeholders.
- Led fast-paced teams with energy and enthusiasm, heightening staff motivation and dedication to achieving set KPIs.
- Developed and implemented new and adjusted processes to aid automation across solution workflows.
- Identified issues within new system developments, resolving quickly and appropriately for minimised operational disruption.
- Determined business needs, executed required processes and monitored progress and results to meet changing demands.
- Oversaw new product design efforts and assessed sales patterns of products to evaluate market success.
- Aligned project teams and resources to meet customer and business needs by supervising and coordinating design activities.
- Demonstrated extensive experience in business change and process improvement strategy, consistently aiding achievement against company goals.
Test Analyst
First National Bank
03.2013 - 01.2014
- Independently wrote and executed complex test cases and acceptance criteria for both functional and regression testing.
- Submitted detailed analysis of all testing carried out on software environments, ensuring that all bugs and risks and issues were correctly logged.
- Prepared and executed test cases and plans to strategically manage projects.
- Defined and maintained quality test scenarios and scripts, using design inputs.
- Attended product launches and user group meetings to share knowledge gained through testing reports.
- Laised with clients via phone, email and live chat, offering support and guidance for queries.
- Assisted with test environment management by allocating and monitoring systems and resources.
- Contributed to project plans through system upgrades and service developments.
- Managed end-to-end and user acceptance testing, following guidelines and policies.
- Supported needs of business users, aligning IT services to be appropriate and cost-effective.
- Executed vigorous testing on hard and software, picking up faults and reporting them.
- Performed scoping, planning and scripting for test requirements based on technical documentation.
- Used extensive software testing in .Net and SQL environments to maximise reach.
- Communicated with client stakeholders and third parties to ensure usability and user satisfaction.
- Reported major issues to senior staff to deliver constructive solutions.
- Collaborated with product development colleagues to define testing of web based applications using Agile principles.
- Prepared test reports, compiling findings and analysing results.
- Utilised Waterfall and Agile delivery methodologies to get projects completed quickly and efficiently.
- Mentored and coached junior staff, sharing knowledge and offering support.
- Completed test scripts, making recommendations for further test support.
Team leader Merchant Services
First National Bank
08.2011 - 06.2012
- Hired and evaluated associates and management staff to add to workforce and meet demands.
- Exceeded team goals by partnering with staff to share and implement customer service initiatives.
- Trained employees on optimal processes and use of equipment to boosting department productivity.
- Elevated customer satisfaction ratings by providing speedy resolutions.
- Provided organisational leadership and established business vision to achieve sales, profit and revenue goals.
- Developed and shared best practices across company to align with objectives and quality standards.
- Trained and mentored high-performing team through regular performance reviews, individual feedback and professional coaching.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Fostered positive relationships with customers to maximise satisfaction, retention and experience.
- Oversaw budget, accounting and payroll to meet deadlines.
- Streamlined operations to consistently deliver on targets.
- Analysed customer data to identify opportunities and improve relationships.
- Coached and trained 40 team members.
- Oversaw employee recognition programme to encourage professional development and high performance.
- Conferred with board of directors to establish values and mission.
- Analysed strategic, core and support processes to recommend improvements.
- Provided leadership to develop business plans and promote organisational vision.
- Mitigated regulatory risks by complying with HMRC and legal requirements.
- Implemented operational strategies to build customer loyalty and retention.
- Inspected new products to assess quality and preparedness.
Team leader Credit Cards
First National Bank
08.2006 - 08.2010
- Hired and evaluated associates and management staff to add to workforce and meet demands.
- Exceeded team goals by partnering with staff to share and implement customer service initiatives.
- Trained employees on optimal processes and use of equipment to boosting department productivity.
- Elevated customer satisfaction ratings by providing speedy resolutions.
- Provided organisational leadership and established business vision to achieve sales, profit and revenue goals.
- Trained and mentored high-performing team through regular performance reviews, individual feedback and professional coaching.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Fostered positive relationships with customers to maximise satisfaction, retention and experience.
- Streamlined operations to consistently deliver on targets.
- Analysed customer data to identify opportunities and improve relationships.
- Coached and trained 9 team members.
- Oversaw employee recognition programme to encourage professional development and high performance.
- Conferred with board of directors to establish values and mission.
- Analysed strategic, core and support processes to recommend improvements.
- Provided leadership to develop business plans and promote organisational vision.
- Implemented operational strategies to build customer loyalty and retention.
- Inspected new products to assess quality and preparedness.
- Mitigated regulatory risks by complying with HMRC and legal requirements.
Education
Certificate of Higher Education - Six Sigma
2KO Six Sigma South Africa
Johannesburg2016
Diploma of Higher Education - Business Analysis
Faculty of Training Institution
Johannesburg, GP2015
Bchelor of Commerce in Accounting -
Damelin Graduate School
Johannesburg, GP2009
Skills
- Requirements gathering
- Business administration
- Process Engineering
- Business Process Mapping
- Operations Analysis
- Competitive Analysis
- Process Development
- Cost-Benefit Analysis
- Data Mapping
- Requirements Gathering
- Business Process Improvement
- Workflow Analysis
- Project Management
- Operations Management
- Staff Training and Development
- CRM Systems
- Product Management
Timeline
Senior Business Analyst
Harmony Gold Mine
10.2023 - 06.2024
Business Analyst
Capitec Bank
03.2021 - 10.2023
Project Manager
First National Bank
09.2018 - 02.2021
Business Analyst
First National Bank
01.2014 - 08.2018
Test Analyst
First National Bank
03.2013 - 01.2014
Team leader Merchant Services
First National Bank
08.2011 - 06.2012
Data Analyst
First National Bank
01.2011 - 07.2023
Team leader Credit Cards
First National Bank
08.2006 - 08.2010
Certificate of Higher Education - Six Sigma
2KO Six Sigma South Africa
Diploma of Higher Education - Business Analysis
Faculty of Training Institution
Bchelor of Commerce in Accounting -
Damelin Graduate School
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