Nokuzola Lubamba
Channel Manager
Summary
Performance-oriented manager with distinguished experience in the IT, manufacturing and Financial industries. A leader with proven leadership skills and an expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employees talent. Tenacious manager with strategic and analytical approach to solving problems and accomplishing profit targets.
Overview
21
21
years of professional experience
3
3
Languages
Work History
Channel Manager
FNB
Johanesburg
01.2022 - Current
- Leading a team of 6 Business Analysts
- Engage with business and align strategy aligned with the bank needs
- Ensure products added on the digital platforms align with customer needs.
- Establish align and manage target and budget goals.
- Identify process improvements i.e. cost saving & efficiency
- Investigate operational requirements and seek effective solutions.
- Resolve all customer queries efficiently and within agreed timelines.
- Deliver exceptional service that exceeds customers' expectations.
- Cultivate and manage objectives working relations with a variety of stakeholders.
- Assist the team with training and growth opportunities.
- Plan and manage performance skills development, employment equity talent and culture of the team in order to improve innovation achieve efficiencies and increase competencies
Senior Business Analyst
FNB
Johannesburg
12.2018 - 01.2022
- Supported leadership team with reporting, analysis, and business presentations to inform divisional strategies.
- Mentored teams and streamlined techniques through evolution of delivery cycles and establishing documentation
- Grew business analysis team to support division growth
- Effectively supervised team performance by implementing measurable metrics to assess delivery of requirements.
- Translating end user application/system requirements
- Access analyze and optimize end to end business processes that are signed off by the business.
- Ensuring the delivery team has thorough understanding of the requirements.
- Capturing, analyzing and documenting functional requirements.
- Understand and assist in creating the best and most suitable system design solution that meet the user requirement.
- Documenting business process requirements through research interviews or facilitate sessions and assess current business.
- Highlighting risks for projects.
- Requirement document walkthrough with key stakeholders
- Business process modelling
- Preparation of test scenarios and management of integration and system testing.
- Organize meetings with relevant stakeholders.
Senior Business Analyst
Adcock Ingram
Johannesburg
09.2015 - 11.2018
- To provide first line support of the Warehouse Management System and OTM.
- Train new and existing users on all systems functionality and job requirements
- Responsible for maintaining training registers in conjunction with pharmacists.
- Continuously improve and enhance user productivity on Oracle.
- Takes an active role in improving service levels and warehouse productivity.
- Develop and maintain system and business process documentation.
- Support Inventory Manager of IT related tasks between the Logistics and IT.
- Participate in the roll out of new projects.
- Manage all projects analysis, documentation and ensure signoffs are achieved.
- Train end users on Oracle Transport Management System and mobility.
- Implementation of the OTM Cloud system for transportation.
- End user support during go live of OTM.
- Projects Oracle Transport Management (5Sites in SA)
- Projects Freightware Mobility (6Sites in SA)
Senior Business Analyst
Tracker
Johannesburg
02.2015 - 08.2015
- Take lead in formulating IT systems designs and implementation
- Define methodologies, procedures in computer systems
- Maintain information in the computer systems
- Collaborate with other departments on special projects
- Support the development processes through relational databases
- Work and interact with business process and enable technologies
- Assess and analyse current business practices
- Develop new business requirements
- Design IT systems to support new business requirements
- Ensure quality designs are in place and documented for project
- Ensure architectural quality and governance is applied to projects
- Drive the implementation of assigned projects
- Support financial systems
- Agile scrum sessions
- Process flow diagrams using MS Visio
- Support of the Insurance system
- Project Management
- Evaluate projects, prioritise and categorise importance
- Evaluate project relevance in line with company goals and values
- Perform Stakeholder analysis
- Use ROI methodology to develop project benefits
- Log technical change requests using the TFS system
- Solution design discussed with the architecture forum
- Daily scrums Agile methodology process including the QA team
- Acceptance criteria used in test cases by the QA team
- Pre and Post Implementation support at 2nd and 3rdlevel.
- Training documents handed over to the training team
- Post review 6-12months after go live
- Facilitate client interactions, gathering requirements
- Solution design completed and aligned with the architecture
Senior Business Analyst
Tigerbrands
Cape Town
05.2009 - 01.2015
- Interacting directly with end users of the Oracle R12 system
- Analysing Tiger business processes.
- Process Business objectives, requirements and specifications.
- Writing specifications for Developers coding.
- Testing of requirements from the business.
- Optimizing end to end business processes.
- Plan and manage business requirements.
- Supporting of Oracle R12 system
- Arrange training documents for new clients and go train.
- Understanding of how the clients business operates
- Assessing analysing, optimising end to end business processes.
- Provide specifications to developers for any editing on reports.
- Testing functionalities of reports
- Maintain more4Apps(Invoice and supplier wizard)
- Creation of items in the master tables
- Error investigation and creation of alerts
- Implementation of new businesses brought onto Oracle
- Implementation of Oracle Product UPK
- Investigating and testing the R12 upgrade
- Custodian for Oracle Tool UPK(User Productivity Kit)
- Provide training for new users on Oracle
- Support of the Oracle R12 system
Junior Business Analyst
Tigerbrands
Johanessburg
07.2008 - 04.2009
- Created detailed Oracle system reports and have review sessions with the development team.
- Exercised critical thinking to resolve system errors and compile reports.
- Assisted IT department staff to improve client satisfaction.
- Worked one-on-one with clients to improve requirement specifications.
- Interacting directly with end users of the Oracle R12 system
- Testing of the business requirements.
- Supporting of Oracle R12 system
- Assessing analysing, optimising end to end business processes.
- Error investigation and creation of alerts
- Custodian for Oracle Tool UPK(User Productivity Kit)
- Support of the Oracle R12 system
System Analyst
Motswedi Outsourcing/TLC Engineering
Johannesburg
07.2007 - 06.2008
- Leader of a team that consisted of 7 graduate students of IT.
- Researched and adopted new technologies to add value to existing offerings.
- Assessed data modeling and statistics to integrate high-level business processes with data rules.
- Improved systems with addition of new features and infrastructure.
- Engaged in development of a set of business applications.
- Design and development of applications in Microsoft environment using VB.Net2005 and Microsoft SQLServer2005.
- Productive documentation in compliance to relevant standards.
- Co-ordinating work with other teams within the project (teams developing interfaces, infrastructure, database and utilities.)
Internal Sales Assistant
Leather And Luggage International
Johannesburg
01.2003 - 12.2003
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Assisted manager in all aspects of business operations.
- Greeted guests in with friendliness and professionalism.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Stock Taking, Cashier, Selling Goods
Education
Applied Programme in Business Analysis - Information Technology
Faculty Training Institute
Johannesburg 04.2001 -
Certificate Programme in Business Analysis - Information Technology
Faculty Training Institute
04.2001 -
Bachelor Degree in IT - Information Technology
University of Johannesburg
Johannesburg 04.2001 -
National Diploma in IT - Information Technology
Vaal University of Technology
Vanderbijlpark 04.2001 -
High School Diploma -
Glenvista High School
Johannesburg 04.2001 -
Skills
Analytical
Presentation skills
Relationship Building
Critical thinking
Project Management
Customer relationship management
Timeline
Channel Manager
FNB
01.2022 - Current
Senior Business Analyst
FNB
12.2018 - 01.2022
Senior Business Analyst
Adcock Ingram
09.2015 - 11.2018
Senior Business Analyst
Tracker
02.2015 - 08.2015
Senior Business Analyst
Tigerbrands
05.2009 - 01.2015
Junior Business Analyst
Tigerbrands
07.2008 - 04.2009
System Analyst
Motswedi Outsourcing/TLC Engineering
07.2007 - 06.2008
Internal Sales Assistant
Leather And Luggage International
01.2003 - 12.2003
Applied Programme in Business Analysis - Information Technology
Faculty Training Institute
04.2001 -
Certificate Programme in Business Analysis - Information Technology
Faculty Training Institute
04.2001 -
Bachelor Degree in IT - Information Technology
University of Johannesburg
04.2001 -
National Diploma in IT - Information Technology
Vaal University of Technology
04.2001 -
High School Diploma -
Glenvista High School
04.2001 -