Nokuvela Faith Renene
Cape Town,Western Cape
Summary
Professional leader ready to drive team success and exceed objectives. Proven track record in team collaboration, strategic planning, and problem-solving. Known for strong communication skills, adaptability, and reliability and equipped to foster a productive and positive work environment while meeting changing demands.
Overview
14
14
years of professional experience
Work History
Debtors Team Leader
Ramp Group/ RSAWEB
03.2023 - Current
- Company Overview: Information Technology
- Ensure monthly collections targets are met and debtors aging within acceptable parameters
- Actively manage the team's performance and create work schedules (work priorities)
- Managing a team of 4 Clerks and 4 Interns
- Ensure outstanding items on the debtor's recon are minimal as well as stages
- Liaise with all departments to ensure timely posting
- Provide weekly cash flow projections forecast
- Identify billing problems, notify management, and resolve them
- Provide ad hoc information and reporting to the Debtors Manager as and when required
- Continuously identify areas of training needs and up skilling staff
- Provide the necessary coaching and knowledge sharing to staff where required
- Communicate between teams and coordinate activities
- Encourage co-working and motivate staff
- Resolve payment queries and liaise with the bank, Paygenius and Netcash
- Information Technology
- Analyzed team performance to identify areas for improvement.
- Guided team through challenging projects to ensure successful completion.
- Evaluated team progress to provide constructive feedback and support.
- Enhanced team communication with regular status updates and feedback.
- Fostered an inclusive team culture by encouraging diverse perspectives.
- Supported team initiative by facilitating cross-departmental collaboration.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
Debtors Clerk/ Credit Controller
Ramp Group/ RSAWEB
01.2020 - 02.2023
- Company Overview: Information Technology
- Prepares adjustments, refunds, and credit balances for wrong billings and wrong payment allocations
- Debt collection, arranging payment plans, and grant extensions
- Managed approximately 100 incoming calls, and emails per day from customers.
- Assisting with invoicing and client contracts
- Managing of the debtor's book and legal handovers
- Ensure client invoices and statements are sent timeously
- Adhoc finance tasks and projects
- Allocating payments and closing the collection process
- Post and process journal entries to ensure all business transactions are recorded
- Perform reconciliations when necessary
- Banking and payment allocation
- Assisted customers with inquiries and improved satisfaction by providing timely responses.
- Addressed customer needs with professionalism, ensuring positive experiences.
- Handled incoming and outgoing correspondence to support operational efficiency.
Debtors Clerk
Southern Africa Master Distributors
06.2017 - 01.2020
- Company Overview: Fuel
- Daily processing of invoices from sales orders/ despatch notes on Syspro
- Managed a portfolio of 15 high-value accounts in the fuel sectors such as Pragma, Shell, Puma Energy, PetroSA, Engen and Vivo Energy ensuring a high level of customer satisfaction and retention
- Prepares age analysis of outstanding invoices indicating for how long they have been outstanding and submit to Financial Manager
- Opening new accounts and do necessary credit checks and trade reference
- Review, maintain SO's, Backorder reports and ensure all SO's are closed
- Uploading invoicing on vendor system (On Key Express)
- Updating DN report and follow up on Back Orders
- Set up new contracts within the accounting system and input correct terms for future payments
- Calculated discounts, percentage allocations and credits, and spearheaded process improvements to secure prompt and regular receipts for the organization
- Communication and problem solving
- Contacted clients with past-due accounts to formulate payment plans and discuss restructuring options
- Maintained good communication with clients and vendors to cultivate loyalty and satisfaction
- Identified, researched, and resolved billing variances to maintain system accuracy and currency
- Built and maintained strong, long-lasting client relationships through regular meetings, calls, and email communication
- Reason for leaving: New challenges
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
Quality Controller
Citizen Surveys
06.2011 - 06.2015
- Calling approximately 200 respondents to back-check information given
- Establish the validity of the information gathered
- Assisting with the supervision and allocation of work in the Quality Control department
- Translation of questionnaires, coding, and quality controlling
- General office administration
- Streamlined operations and prioritized tasks
- Reason for leaving: Further studies
Education
Matric -
Thandokhulu High School
Mowbray, Cape Town12.1996
Some College (No Degree) - Financial Management, Financial Accounting, Cost & Management Accounting, Entrepreneurship & Business Management, Computerised Financial Systems: Pastel Accounting, HR Payroll and Excel Communication Management
False Bay College
Cape TownSkills
- Accounting Software: Syspro, Zoho Desk& CRM, Microsoft Dynamics 365, Pastel, CM, Weberp
- Financial Analysis Tools: MS Excel (Advanced), Debt Collection and Credit Management, Cash Flow Management and Forecasting
- Soft skills: Conflict Resolution and Mediation, Effective Communication and Negotiation, Leadership and Team Management, Problem-Solving and Decision Making
- Customer Service Orientation
Attention to Detail and Accuracy
Adaptability and Flexibility
Time Management and Prioritization
Timeline
Debtors Team Leader
Ramp Group/ RSAWEB
03.2023 - Current
Debtors Clerk/ Credit Controller
Ramp Group/ RSAWEB
01.2020 - 02.2023
Debtors Clerk
Southern Africa Master Distributors
06.2017 - 01.2020
Quality Controller
Citizen Surveys
06.2011 - 06.2015
Matric -
Thandokhulu High School
Some College (No Degree) - Financial Management, Financial Accounting, Cost & Management Accounting, Entrepreneurship & Business Management, Computerised Financial Systems: Pastel Accounting, HR Payroll and Excel Communication Management
False Bay College
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