Nokutula Ncube

Following dedicated years of service at Midco Care, including my time as a CQC Registered Manager, after starting as a Support Worker in 2019, I ultimately decided to pursue a new and rewarding opportunity as an Agency Support Worker in a new environment in Guernsey.

During my 6 months working as an agency support Worker at the Autism Hub in Guernsey, I have become well integrated to the team and am now keen to make a long term commitment and take up a permanent role.

Started as SERVICE COORDINATOR ON 1 December 2023 and being elevated to Registered Manager on 8 May 2025 after a CQC interview. Roles were as below:

• Ensuring that the service meets and surpasses CQC standards and the LA contract specification.
• Carrying out assessments and developing individually tailored care plans for new clients, ensuring they support the client's needs, promote their dignity, and reduce identified risks to their well-being.
• Planning and progressing the strategic priorities of the Company within the area.
• Being responsible for and always committed to the promotion of Service User's safety and well-being, ensuring the safeguarding of vulnerable individuals is in line with Company & Local Authority policies and procedures.
• Determining staffing, material, and other needs long-term and short-term needs.
• Ensuring the provision of care and the allocation of carers meets the needs of the service users.
• Ensuring company policies and procedures are followed and overseeing smart administration of all Right to Work, enhanced DBS employment checks, and all regulatory compliance requirements.
• Implementing controls to manage risks identified in the company risk register and identifying, owning, and managing area-level risks.
• Preparing and delivering detailed reports on the business for senior management and the directors.
• Ensuring company policies and procedures are followed and overseeing smart administration of all Right to Work, enhanced DBS employment checks, and all regulatory compliance requirement.
• Actively participating in on-call responsibilities as and when required.
• Convening and chairing monthly staff meetings.
• Liaising with Clients (and as necessary with their family and other care professionals) to ensure their ongoing care needs are being properly met.
• Ensuring the Company's quality assurance procedures are adhered to and maintained.
• Providing leadership, management, and mentorship of all staff to ensure the provision of the highest quality of care

• Working with the Service Manager to :
• Ensure that the Service meets and surpasses the CQC expectations.
• Carrying out assessments and developing individually tailored care plans for new clients, ensuring they support the client's needs, promote their dignity, and reduce identified risks to their well-being.Always promote the safety and well-being of service users.
• Ensure that the company has suitable staff who are able to provide care that meets the needs of the service users.
• Ensure that company policies and procedures are followed.
• Risk management for both the company and service users - identifying and effecting control measures.
• Manage and supervise staff including annual staff appraisals and regular supervisory meetings.
• Participation in on-call duties as required.
• Recruiting staff and making sure proper checks are done and proper any staff member is engaged.
• Liaise with Service Users (and as necessary with their family and other care professionals etc) to ensure their ongoing care needs are being properly met.

• Taking full responsibility, for all aspects of the day-to-day operations of the service, ensuring that service users receive safe, caring, stimulating, and homely environments to meet their social and health needs.
• Ensuring the safeguarding of service users in our care.
• Hands-on supporting role in the day-to-day support of the service users, ensuring that a high standard of support is provided and always maintained.
• Responsible for preparation of and filing service users' electronic and hard copy documentation (e.g. Support Plans, Risk Assessments, Health and Safety), ensuring that the documentation remains relevant and responsive to the needs of the individual service users.
• Responsible for preparation of and filing of the service's electronic and hard copy documentation (e.g. Health and Safety).
• Acting as the focal point for contact with service users, their relatives, and visitors, as well as health and social care professionals involved in the well-being of service users, acting upon requests and ensuring that queries, concerns, complaints, and cases are dealt with timely and appropriately.
• Investigating medication errors, safeguarding incidents, missing from care cases, other incidents and accidents, and any other arising issues, ensuring relevant internal and external reporting, including, where applicable, to external institutions such as Local Authority and the police.
• Contributing towards driving continual service improvement, whilst operating within a budgetary constrained environment.
• Acting as the main contact with management and Local Authority professionals for managing and reporting incidents, accidents, and other cases that may arise in the service.
• Acting as the administrative centre for the service, maintaining accurate, confidential, and up-to-date documentation on all aspects of the service and the home in accordance with the systems and processes in place.
• Preparing weekly and/or monthly Service User Progress Reports for submission to Local Authority.
• Supervision of all support staff allocated to the service delegating tasks as appropriate, including conducting their induction, supervisions, appraisals; staff spot checks, and shadowing of more experienced staff.
• Acting as out-of-hours emergency support staff (evenings and on Saturdays, Sundays, and Bank holidays) to assist staff on duty when required, for example, to manage an incident that has arisen.
• Contributing to creating and maintaining a culture of professionalism, performance, and excellence.
• Acting as shift cover during emergencies where replacement staff are not immediately available; as well as providing cover for other support staff for the service, in their absences.
• Carrying out any other duties as may reasonably be requested by the Services Manager.

• Supporting service users with Learning Disabilities and/or mental health issues to live as independently as possible on a shift pattern rota basis in a supported living environment.
• Safeguarding and supporting the Service Users whilst they are in our care, following the procedures in place to safeguard them.
• Attending to any arising Service User queries, complaints, and challenges, including maintaining accurate, confidential and up-to-date documentation on all cases of safeguarding.
• Providing direct day to day support services to service users including support with budgeting, personal care, shopping, preparing and cooking meals, housekeeping, prompting or administering medication, education and employment pursuits.

• Companionship - sharing conversation and spending time together with the client.
• Personal care - assisting the client with bathing, dressing, and, when necessary, continence support.
• Helping with mobility - around his home.
• Medication administration according to the client's care plan.
• Household chores - helped around the home, eg vacuuming or washing clothes.
• Prepared and cooked meals.
• Running errands - assisted with tasks such as shopping or picking up prescriptions.
• Other medical support - assisted client to attending to all his social care needs e.g. taking him to social clubs, library, and dinners.