Nokuthula Vinollia Vilakazi
Hostess
Summary
Upbeat hostess excels in assisting customers and helping other staff. Pleasant and experienced managing seating, reservations and events. Skilled at creating welcoming atmosphere when attending to guests. Team-player quick to assist FOH Manager with table bussing during busy times.
Overview
4
4
years of professional experience
6
6
years of post-secondary education
Work History
Hostess
SandtonSun hotel
sandton
01.2022 - Current
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Answered customer questions about hours, seating and menu information.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Documented reservations, alerted servers and managers of large groups and prepared seating.
- Assisted managers with quickly resolving service- and food-related issues.
- Documented reservations and communicated changes to guests.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
- Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
- Used cash registers and credit card machines to cash out customers.
- Answering and replying to emails enquiries
- Taking large booking and charges to finance team
Receptionist Assistant
Sandton convention center
Johannesburg
06.2016 - 10.2019
- Maintained order and cleanliness of reception area for professional and inviting atmosphere.
- Managed multi-line telephone system and greeted claimants during office visits.
- Prepared and maintained master calendar, collecting and disseminating general information
- Provided callers with address, directions, company website and related information.
- Scheduled and confirmed appointments and meetings for senior management team.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Organized electronic and hard copy filing systems for easy retrieval of documents and information.
- Prepared, collected and distributed outgoing and incoming mail and packages.
- Answered central telephone system and directed calls accordingly.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Answered phone promptly and directed incoming calls to correct offices.
- Coordinated catering and set up conference rooms for corporate and client meetings.
Education
Diploma - Business Administration
Boston Collage
Johannesburg, South Africa 01.2015 - 01.2016
High School Diploma -
Alexandra High School
Johannesburg South Africa 01.2001 - 12.2005
Skills
Dining area maintenance
undefinedrunning
running helps clear my mind from a busy day at work also increase my energy level
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Hostess
SandtonSun hotel
01.2022 - Current
Receptionist Assistant
Sandton convention center
06.2016 - 10.2019
Diploma - Business Administration
Boston Collage
01.2015 - 01.2016
High School Diploma -
Alexandra High School
01.2001 - 12.2005
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