Nokuthula Thembelihle Gama
Administrator
Ferndale, Randburg,GP
Summary
Hardworking Customer Service Representative with experience working with different customer base.
Trained in project and time management with extensive knowledge of service delivery and proven multitasking abilities.
Committed to maintaining professional relationships with clients to increase profitability and drive business results.
Gifted in working with stressed, confused and upset individuals in need of benefits information and supportive guidance to navigate systems.
Effective at operating within SOP regulations and guidelines to manage telephone calls, emails, letters and in-person requests for assistance.
Enthusiastic individual eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel.
Overview
5
5
years of post-secondary education
9
9
years of professional experience
Work History
Call Center Representative
Multichoice
Randburg
06.2012 - 09.2013
- How to delight customers as business is customer focused.
- Get training for every new product launched by Multichoice.
- Providing first contact assistance to Multichoice customers whenever they call in.
- Providing assistance to customers regarding their billing queries should they not understand the billing system.
- Making sure that the customers details are up to date on our system (Data Base Clean up).
- Marketing Multichoice products on offer that customers may not be necessarily aware of, for instance, the self help services on the Multichoice website, and decoder care contract for their decoders.
- Offering extra assistance to customers after their initial query has been resolved.
- Engaged in continuous learning and development opportunities to promote continued performance improvement.
- Responded proactively and positively to rapid change.
Finance Administrator
Multichoice
Johannesburg, Gauteng
02.2014 - Current
- Demonstrates respect, friendliness and willingness to help wherever needed.
- Produces Weekly reports outlining latest financial information.
- Tracked approved and unapproved invoicing to produce critical month-end metrics.
- Monitored outstanding invoices and performed collections duties.
- Manage invoicing and payment processing operations.
- Process payment via telephone and in person with focus on accuracy and efficiency.
- Tracked vendor invoicing to obtain missing paperwork and complete prompt payments.
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
- Kept vendor files accurate and up-to-date to expedite payment processing.
Education
Matric Certificate -
Stan West High School
02.2003 - 11.2007
Project Management -
Cousera
01.2021 - Current
Skills
Microsoft Office
undefinedTimeline
Project Management -
Cousera
01.2021 - Current
Finance Administrator
Multichoice
02.2014 - Current
Call Center Representative
Multichoice
06.2012 - 09.2013
Matric Certificate -
Stan West High School
02.2003 - 11.2007
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