Nokuthula Signoria Mukeba
Reseacher
Pietermaritzburg
Summary
Dynamic Director oversees every facet of production with strong project management and decision-making skills. Brings comprehensive knowledge of supervisory production writing, planning, and technical operations. Skilled at coordinating production plans and personnel resources to complete work under tight deadlines.
Overview
1
1
Language
25
25
years of professional experience
Work History
Deputy Director
Office of the Public Service Commission
Pietermaritzburg
03.2012 - Current
- Monitoring and evaluating the quality of performance agreements of Heads of Department, departmental operational plans and assist departments to deliver in terms of their mandates by aligning the performance agreement of HoDs and operational plans to the strategic plan of each department.
- Conducting research on prescripts, legislation and policy framework on areas for monitoring and evaluation in the province.
- Conduct service delivery inspections on how departments services to citizens.
- Investigated complaints lodged by individuals or public servants, handling queries, grievances, and disputes arising from performance evaluations.
- Drafting letters, submissions and/or summons on grievance/complaints to the PSC. Presentation of grievances reports on the findings and recommendations to the grievance panel. Evaluate the effectiveness and applicability of policies as applied to department’s developmental initiatives and advice on areas of improvement and generate reports on their operational compliance (e.g Recruitment and Selection policies, appointment of service providers, employment equity, etc.).
- Monitoring the compliance on 30 days’ payment of invoices to suppliers by department
- Coordinated and executed Citizen Forum engagements to facilitate community input in selected districts.
- Presentations on promotion of CVPs at SAPS Training Academy
- Presentation on promotion of CVPs at Inkandla Hospital
- Presentation at the IEC Human Rights Day Commemoration Provincial Event
- Presentation on promotion of CVPs at EDTEA
- Provided rapid response assistance to citizens facing service delivery challenges and former employees seeking support.
Acting Director
Office of the Public Service Commission
Pietermaritzburg
07.2014 - 02.2016
- Managing the articulation of Public Service Commission monitoring and evaluation programmes in the Province in all Departments.
- Manage the submission and quality of performance agreements of Heads of Departments
- Evaluated effectiveness and applicability of policies (e.g., recruitment and selections, human resource plan, labour relations, employment equity) to advise on improvements and generate compliance reports.
- Manage the recruitment and selection of staff on advertised posts. (Shortlisting and interviews of candidates – Drafting submissions requesting approval for Selection Panel, to shortlist and to conduct interview on a specific date, including the submission to approve the appointment of the recommended candidate)
- Manage the performance agreements and performance assessment of staff
- Managed evaluation of constitutional values and principles governing public administration to ensure adherence and compliance.
- Manage the implementation of strategic policies of departments and give directions to ensure compliance in personnel practices
- Manage investigation of grievances of the organisation and administration and the personnel practices of the Public Service as well as adherence to applicable procedures.
- Provided strategic support to Office and Commission in executing PSC mandate through presentations to provincial legislatures, SCOPA, and portfolio committees.
- Acting Director: 29-30 March 2016
- Acting Director: 17 July 2017
- Acting Director: 10-12 August 2017
- Acting Director: 24-27 October 2017
- Acting Director: 23 September 2019
- Acting Director: 06-22 January 2020
- Acting Director: 03– 22 January 2021
- Acting Director: 03 – 21 January 2022
- Acting Director: 21– 25 November 2022
- Acting Director: 03 – 06 January 2023
- Acting Director: 15-19 May 2023
- Acting Director: 20 December 2023 – 15 January 2024
- Acting Director: 14-16 February 2024
- Acting Director: 23 Sept -02 Oct 2024
- Acting Director: 17-18 October 2024
- Acting Director: 17-23 December 2024
- Acting Director: 6 – 24 January 2025
Assistant Director
Office of the Public Service Commission (OPSC)
Pietermaritzburg
10.2007 - 02.2012
- Investigated grievances and complaints from individuals and public servants, ensuring thorough resolution and adherence to regulations.
- Handle queries, grievances and disputes emanating from the performance evaluations, filling of posts, salary problems, ill health, non-implementation of Recommendations, etc.
- Draft submissions with reports and/or summons on grievances/complaints to the PSC.
- Conducted research and fieldwork on Batho Pele Principles audits in public service, designed and administered questionnaires, and evaluated programs based on data collected across various provincial projects.
- Investigated more than 30 grievances and complaints lodged by individuals (walk inns) or public servants.
State Administration Officer
Office of the Public Service Commission
Prettoria
06.2004 - 09.2007
- Project Management; Research on trends in public administration principles on service delivery and compliance management framework of Batho Pele Principles. Monitoring and evaluating projects with specific areas of service delivery, Coordination and engagement with stakeholders on various projects; Report writing on progress in data collection, Administration of files and correspondence.
- Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities.
- Mentored junior staff members, helping them develop their skills and advance in their careers.
- Improved department efficiency by streamlining and implementing policies and processes.
Human Resource Officer
Futuristic Business Solutions (Pty) Ltd
Pretoria
04.2001 - 05.2004
- Co-ordination of training and development of staff; Handle applications and selections for student bursaries; Administration of office payroll (PASTEL ACCOUNTING); Managing office resources and petty cash; Drafting of contracts of employment and contractors; Recruitment and Selection of staff; Induction of staff and stakeholders; handled employees’ grievances and CCMA disputes for the office; Supervision of staff; coordination of Training and Development of staff, Administration of bursaries to previously disadvantaged students ,advise management on the implementation of Human Resources and Labour Relation Act policies e.g. Employment Equity Act, Basic Conditions of Employment Act, Skills Development Act, Occupational Health and Safety Act, etc.
- Coordinated onboarding processes for new hires, integrating them seamlessly into the workplace environment.
- Assisted managers and supervisors with employee disputes, disciplinary actions and other workplace issues.
- Coordinated employee placements and administrative details.
Education
Certificate in Labour Law - Labour Law
University of KwaZulu-Natal
Pietermaritzburg, South Africa 04.2001 -
Diploma - Human Resource Management
Damelin
Pretoria, South Africa07-2000
Bachelor of Social Sciences - Social Sciences
University of Natal
Durban, South Africa04-1998
Matric -
Sobantu Senior Secondary School
Pietermaritzburg, South Africa12-1990
Skills
Problem-solving
Project management
Operations management
Team management
Financial Management
People's management
Planning and Problem solving skills
Presentation Skills
Communication skills
Writing skills
Research methods Skills
Change management
Affiliations
- Member of the Steering Committee for KZN Premier’s Public Service Excellence Awards (PSEA)
- Manager and Mentor and Supervisor
- Member of Employment Equity Consultative Forum
- Member of Task Team on Gender
- Member of Selection Committee and interview panels
- Member of Task Team on Culture Change
- Chairperson of Selection Committee and interview panel
Awards
Ubuntu Award 2012 – the outstanding performance assisted colleagues, citizens, nationally and provincial office provided any help sought at the time for work related information, Long service award for 10 years in the Public Service of Republic of South Africa awarded in 2014, KZN Premier’s Service Excellence Awards 2020/2021 as an Adjudicator., KZN COGTA Service Excellence Departmental Awards 2022/2023 as an Adjudicator., Long service award for 20 years in the Public Service of Republic of South Africa awarded in 2024
certificates awarded on short courses and training
- Training of Educators/Trainers
- Public Financial Management for Non-Financial Managers
- Specialist training in Planning, Monitoring and Evaluation
- Train –the-trainers course on the Promotion of Administrative Justice Act
- Microsoft PowerPoint
- Microsoft Excel
- Peer Educator Training
- Efficacy inspection
- Project and programme Management
- Writing Reports Effectively
- Investigations and Report Writing
- Forensic Investigation: conducting preliminary Investigation Unit Standard: 120483
- Prevention and Detection of Procurement and Contract Fraud
- Finance for Non-Financial Managers
- Reporting and representation in qualitative evaluation
- Empowerment Evaluation
- Transforming Service Delivery
- Stimulating Demand for Better performance
- Conversation with Women in Leadership Workshop
- Emotional Intelligence
- Ethics in the Public Service
- Managing Performance in the Public Service
- Introduction to Financial Management and Budgeting
- Nyukela Programme Pre-entry to Senior Management Services
- Introduction to Strategic Planning and Management
- Introduction to Leading Change
- Introduction to Policy Formulation and Implementation.
- Writing for Government: Advanced Writing Skills
Essential Knowledge
Knowledge of the legislation relevant to the Public Service of South Africa as it ought to be and is applied nationally and in the province of KwaZulu-Natal such as Public Service Act and Regulations, National Development Plan, Constitution of the Republic of South Africa, etcetera (etc).
Reports completed (Human Resource Related)
- Recruitment, retention, career pathing and utilisation of SMS members’ expertise and skills in the public service
- Effectiveness of continuous employee development in enhancing capacity and service delivery in the public service
- Evaluation of the effectiveness of the recruitment and selection system of the public service
- Strategies for success in achieving the 2% representation of persons with disability and 50% representation of women at Senior Management level
- Extent and nature of contract appointments in national and provincial departments
Monitoring and Evaluation Reports for the Evaluation Cycle for 2010/11and 2011/12 of the following Departments:
- Agriculture
- Office of the Premier
- Economic Development and Tourism
- Health
- Human Settlements
- Public Works
- Social Development
- Evaluation of the effectiveness of Batho Pele principles in the public service.
Quantitative Evaluations on the Promotion of Constitutional Values and Principles in the KZN Provincial Departments on the following Departments:
- Cooperative Governance and Traditional Affairs
- Community Safety & Liaison
- Education
- Office of the Premier
- Provincial Treasury
- Public Works
- Transport
Completed inspections Reports
- Report on the inspections conducted in schools on the functionality of school’s availability of Learner Teacher Support Material (LTSM) (2015-2019)
- Report on the inspections conducted on Health facilities with regard to professional ethics
- Report on the inspections conducted in schools for COVID 19 readiness (2020)
- Report on the inspections conducted at Home Affairs in 2021
- Report on Service Delivery Inspections conducted on selected areas affected by floods (2022)
- Report on Service Delivery inspections conducted at selected Service Centres of the Department of Social Development (2022)
- Report on Service Delivery Inspections conducted at selected Drivers Licence and Testing Centres (DLTCs) of the Department of Transport (2022).
- Report on Inspection conducted at the Premier’s Parkside Residence (2022)
- Report on Post impact inspection conducted in facilities affected by floods disaster
- Report on inspections conducted in Home Affairs Offices (Park Rynie, Chatsworths and Prospecton) in 2023
- Overview Report on the 3 days payment of invoices to suppliers by the KZN Provincial Departments for 2023/2024.
- Inspections conducted on selected school on Infrastructure related issues 2023/24 FY
- Inspections conducted on emerging farmers of the Department of Agriculture & Rural Development 2024/2025 FY.
- Inspections conducted on selected school to monitor progress on the eradication of Pit latrines at selected schools in Kwazulu-Natal. 2025/26.
- Overview Report on the 3 days payment of invoices to suppliers by the KZN Provincial Departments for 2024/2025.
CITIZENS FORUM- Mandeni Local Municipality (17 February 2023 and 21 November 2023)
- Coordination of meetings with Ilembe District Mayor, Speakers, Traditional Leadership
- Meeting Mayor, Speaker, Municipal Manager, Ward Councillors and Ward Committees of Mandeni Local Municipality, Service providers and Taxi Association
- Coordination of meeting with Office of the Premier, Executive Council.
- Presentation to the forum of Speakers, Traditional Leadership Councillors and Ward Committees of Ilembe District Municipality.
- Coordination of issues presented during Pre-engagement held and presentation of issues raised forwarded to Departments and responses that were presented on 17 February 2023.
- Logistics to secure venue (VIP, number of citizens, guests, security plan
- Drafting of invitation letters to various stakeholders
- Drafting of Report with all issues and responses which the PSC will use to monitor responsiveness by Department.
- Coordination of follow up engagement held on 21 November 2023
Timeline
Acting Director
Office of the Public Service Commission
07.2014 - 02.2016
Deputy Director
Office of the Public Service Commission
03.2012 - Current
Assistant Director
Office of the Public Service Commission (OPSC)
10.2007 - 02.2012
State Administration Officer
Office of the Public Service Commission
06.2004 - 09.2007
Certificate in Labour Law - Labour Law
University of KwaZulu-Natal
04.2001 -
Human Resource Officer
Futuristic Business Solutions (Pty) Ltd
04.2001 - 05.2004
Diploma - Human Resource Management
Damelin
Bachelor of Social Sciences - Social Sciences
University of Natal
Matric -
Sobantu Senior Secondary School