Proven Receptionist with a track record of enhancing office operations and client satisfaction at the Department of Education. Excelled in data entry and e-filing, while mastering Microsoft Office Suite. Renowned for exceptional collaboration and time management skills, significantly improving administrative efficiency. Demonstrated a commitment to professionalism, fostering a welcoming atmosphere for both clients and staff.
Hi, I’m
Nokuthula Zwane
Intake Receptionist
Jozini
Summary
Overview
10
years of professional experience
3
Certifications
Work History
Department Of Education
Receptionist
02.2015 - Current
Job overview
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, faxing documents and travellings arrangements.
- Providing friendly accurate and timely client support.
- Able to create professionalism in welcoming atmosphere for clients and staff.
- Organizing and maintaining electronic documents and records.
- Fielded customer service questions and routed calls.
- Able to perform Administrative skills and support numerous customer services.
- Assisted account managers in scheduling meeting and calls with clients.
- Managing calender and maintain electronic document and records.
- Able
University of South Africa
Student Assistant
01.2017 - 12.2022
Job overview
- Developed strong rapport with faculty, staff, students, and visitors through consistent professionalism while addressing their needs effectively.
- Improved response time to inquiries by promptly distributing incoming mail and packages to appropriate recipients.
- Ensured a welcoming environment for visitors by maintaining a clean and organized reception area.
- Assisted with special projects assigned by supervisors, demonstrating adaptability within various roles throughout the academic year.
- Managed appointment scheduling for counseling sessions and meetings with school administrators, ensuring optimal use of time and resources.
- Streamlined check-in process for events held on campus by efficiently registering attendees and providing necessary information.
- Supported administrative tasks such as filing, data entry, and document preparation, streamlining office operations.
- Provided support during registration periods by assisting students with form completion and answering questions about course offerings.
- Assisted with event planning and execution, contributing to successful campus activities and student engagement.
- Demonstrated strong problem-solving skills when faced with unexpected challenges or requests, contributing to a well-functioning reception area.
- Maximized office efficiency through accurate record-keeping and regular updates to contact information databases.
- Answered phone promptly and directed incoming calls to correct offices.
- Corresponded with clients through email, telephone, or postal mail.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
Education
EduCourse Gauteng
Certificate from Receptionist
10.2024
University Overview
Skills
Data entry
Certification
Office Administration
Timeline
Office Administration
11-2024
Virtual Assistant
11-2024
Data Entry
11-2024
Student Assistant
University of South Africa
01.2017 - 12.2022
Receptionist
Department Of Education
02.2015 - Current
EduCourse
Certificate from Receptionist
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