The main purpose of the job was to provide strategic leadership and technical support to claims processing centres.
Strategic planning and reporting at Directorate level
Financial planning and reporting for directorate
Operation planning and reporting for directorate
Risk management for directorate
Make recommendations to the Executive Committee and the Board on benefit increases
Performance management of staff in directorate
Responsible for processing of COID claims (Operations)
Manage 9 Provincial Offices with 33 branches
Monitor KPI's for branches
Responsible for COID pension Fund
Stakeholder management
Management of the legal service unit of the Compensation Fund
ACTING CHIEF DIRECTOR: COID SERVICES
Compensation Fund
08.2019 - 10.2020
Provided strategic direction to COID Claims processing and Employer Services.
Reporting to the Commissioner: Compensation Fund (COIDA)
Strategic planning and execution at Chief Director level reporting to the Commissioner
Reporting to governance structures of the Compensation Fund
Communication and stakeholder engagement
People management
Risk management
Financial planning
DIRECTOR: UNEMPLOYMENT INSURANCE
Unemployment Insurance Fund
07.2010 - 08.2015
The main purpose of the job is to manage the operations of UIF in the Gauteng Province, provide technical support to claims processing centres and ensure synergy between UIF HQ and province in Gauteng provincial office.
Strategic planning and execution
Managing UIF processing branches in Gauteng Province
Financial Planning and debt collection
Risk management unit
People management
DEPUTY DIRECTOR: FINANCE AND SUPPLY CHAIN MANAGEMENT
07.2007 - 06.2010
The main aim of the job is to perform financial planning for the provincial office, supply chain management, asset management, debt collection and auxiliary services.
Perform budget and expenditure management for the provincial office
Procure goods and services for internal clients
Management of the asset register
Debt collection and reconciliation of debt book
Fleet management
Management security and cleaning contracts
Education
Advanced Diploma - General Management
University of Pretoria
01.2026
Advanced Diploma - Financial Markets
University of Johannesburg
01.2026
Post Graduate Diploma - Business Administration
University of Pretoria
01.2026
National Diploma - Accounting
Witwatersrand Technikon
Auckland Park
01.1999
Matric -
St Luke's Senior College
01.1994
Executive Development Programme -
University of Free State
Managing managers for results, Leader as coach
Gordon Institute of Business Science
Skills
Strategic leadership
Stakeholder engagement
Media engagement
Financial management
Operational management
Budgeting
Supply chain management
Asset management
People management
Team leadership
Conflict resolution
Strategic planning
Financial analysis
Team building
Risk management
References
BOAS SERUWE, Former Commissioner, Unemployment Insurance Fund, 0833028943
VUYO MAFATA, Former Commissioner, Compensation Fund, 0829287001
ESTHER TLOANE, Chief Director: Department of Employment and Labour, 0829082273
Disclaimer
I declare that the information furnished above is true and correct., PMN Sihlangu, 2026-07-12
Languages
English
Advanced
C1
Afrikaans
Beginner
A1
Interests
Chess
Watch sport
Writing journals
Public speaking
Accomplishments
Improved [Type] reviews by successfully handling customer complaints and implementing monthly staff training.
Planned and coordinated [Type] projects resulting in increased [Result].
Updated and implemented [Type] policies for continued company compliance with [Type] guidelines.
Created and developed critical [Type] policies to consistently exceed quality and production targets.
Streamlined workflow by consolidating lengthy processes and redundant documentation that resulted in more effective and timely completion of [Action].
Writting journals
What a woman is not?
God's wealth plan for you
The art of resilience
Timeline
ACTING CHIEF DIRECTOR: COID SERVICES
Compensation Fund
08.2019 - 10.2020
DIRECTOR: COMPENSATION BENEFITS
Compensation Fund
09.2015 - 03.2024
DIRECTOR: UNEMPLOYMENT INSURANCE
Unemployment Insurance Fund
07.2010 - 08.2015
DEPUTY DIRECTOR: FINANCE AND SUPPLY CHAIN MANAGEMENT