Nokuthula Shange
FACILITATOR/MODERATOR & COORDINATOR
Toekomsrus
Summary
Experienced Facilitator, Assessor, Moderator, and Coordinator with over 5 years’ experience managing assessment and moderation processes for SETA-accredited learning programmes. Skilled in aligning training delivery with SETA regulations, ensuring fair, valid, reliable, and consistent assessment outcomes. Proficient in Microsoft Office, online assessment platforms and learner success rates.
Overview
23
23
years of professional experience
Work History
Facilitator/Assessor/Moderator
Training Force
01.2021 - Current
- Compile project plan with Project Manager
- Adhere to the Company’s Quality Management System (QMS)
- Ensure high standards in the commencement, delivery, and success of all training
- Coordinate the onboarding and orientation of learners
- Facilitate learning using suitable methodology and platform
- Record capture and report on all training activities
- Ensure that training standards are maintained and comply with current legislative requirements Skills and Competencies
- Working with the Project Manager in overseeing and coordinating course progress
- Grading of learner’s assignments and giving feedback online and face-to-face
- Conducting periodic interactive sessions (Live Classroom) as needed.
- Enhanced program effectiveness by collaborating with colleagues to review and revise curriculum content regularly.
- Built rapport with diverse groups of stakeholders by demonstrating empathy, active listening skills, and cultural competence during facilitated sessions.
- Fostered an inclusive learning environment by addressing diverse needs and adapting facilitation techniques as needed.
Facilitator and Assessor
SDC – The Skills Development Corporation
01.2019 - 01.2021
- Facilitate all allocated training programmes on offer at the institution.
- Plan, prepare and conduct all assessments for allocated learners, in conformance with the relevant Education, Training and Quality Assurer policies and procedures.
- Ensure continued development of all allocated learners at the institution.
- Coordinate internal assessment activities with students, in line with the internal Assessment Policies and procedures.
- Report on assessment progress regularly, for all allocated learners.
- Report on and recommend required improvements for quality within the facilitation and assessment scope of the institution.
- Improve the content of training material when the need is identified.
- Assist with all facilitation and assessment-related administration
- Compile and send monthly reports to Project Manager
Corporate Facilitator
Infomage Rims Group
01.2015 - 01.2019
- Attend facilitator briefing prior to each new client/qualification delivery
- Preparation prior to each class to ensure knowledge of the relevant unit standards, course materials and adherence to facilitator briefing and slides
- Preparation of activities where indicated on the facilitator materials
- Ensure all necessary equipment available and working before each session (e.g. projector, stationery, computer) as indicated in facilitator briefing.
- Guide and support learners
- Check POE’s on submission using standard checklist and return POE’s that do not comply to learners for correction
- Keep records of attendance
- Evaluation of learners work and give feedback
- Responsible for Project Implementation Toolkit, ensuring all learner contracts are completed and filed accordingly, all project documentation and communication is filed and updated.
- Compile and send monthly reports to clients and attend to any queries they might have
- Preparation for External Moderation
Executive PA
Studio 4332
01.2011 - 01.2014
- Reading, monitoring and responding to the MD’s email
- Answering calls and handling queries
- Preparing correspondence on MD’s behalf
- Commissioning work on MD’s behalf
- Liaising with staff, clients
- Managing MD’s electronic diary
- Booking meetings
- Organizing travel and preparing travel itineraries
- Writing minutes
- Planning, organizing and managing events
- Conducting research on the internet
- Preparing papers for meetings
- Managing and reviewing filing and office systems
- Typing documents
- Sourcing and ordering stationery and office equipment
Financial Adviser
Old Mutual Group Schemes
01.2005 - 01.2010
- Contacting clients and setting up meetings, either within an office or in clients’ home or business premises
- Conducting in-depth reviews of clients’ financial circumstances, current provision and future aims
- Analyzing information and preparing plans best suited to individual clients’ requirements
- Researching the marketplace and providing clients with information on new and existing products and services
- Designing financial strategies
- Assisting clients to make informed decisions
- Promoting and selling financial products to meet given or negotiated sales targets
- Keeping up to date with financial products and legislation
- Contacting clients with news of new financial products or changes to legislation that may affect their savings and investments
Assistant Manager
Wimpy Carnival City
01.2003 - 01.2005
- Responsible for assigned shift, assisting in overall management
- Assist in overall supervision of the department
- Check staff punctuality
- Communicate with clients and receive feedback
- Observe, teach and correct staff’s service
- Examine food preparation
- Handle any customer complaint
- Order daily supplies
- Follow up on established training steps
- Ensure customer satisfaction
- Stay on the floor during peak hours
Education
Certificate - Generic Management L5
Infomage Rims Group
Certificate - Management and Administration L4
Infomage Rims Group
Skills
- Communication
- Ability to work under pressure
- Excellent time management, multitask and prioritize
- Computer skills: Ms word, Excel, Outlook, Powerpoint
References
Lee-Ann, Matthews, 011 974 6633, Training Force
Melissa Van Aswegen – ETQA Manager, 010 900 3115, Skills Development Corporation
Paulina Nkosi, 011 886 2727, SPM, Infomage Rims Group
BoniswaPezisa Group Exec. CEO, 011 912 0000, Studio 4332
Wayne Maseko, Area Manager, 011 744 8914, Old Mutual
Assessor & Moderator Accreditation
SERVICES SETA – Reg. No: TSHA636863904
Timeline
Facilitator/Assessor/Moderator
Training Force
01.2021 - Current
Facilitator and Assessor
SDC – The Skills Development Corporation
01.2019 - 01.2021
Corporate Facilitator
Infomage Rims Group
01.2015 - 01.2019
Executive PA
Studio 4332
01.2011 - 01.2014
Financial Adviser
Old Mutual Group Schemes
01.2005 - 01.2010
Assistant Manager
Wimpy Carnival City
01.2003 - 01.2005
Certificate - Management and Administration L4
Infomage Rims Group
Certificate - Generic Management L5
Infomage Rims Group
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