Nokuthula Gumede
Durban
Summary
A 31-year-old hospitality professional with a strong drive for success, I am dedicated to providing exceptional service. My outstanding communication and interpersonal abilities allow me to excel in dynamic settings, effortlessly adapting to new challenges and diverse teams. Proficient in both English and isiZulu, I effectively communicate with individuals from various backgrounds. With a strong work ethic and self-motivation, I maintain a goal-oriented mindset and constantly pursue ongoing growth. Furthermore, my exceptional telephone and communication skills enable me to build strong relationships with colleagues and clients.
Overview
9
9
years of professional experience
Work History
Receptionist & Reservations (Contract)
Gwahumbe Game & Spa Lodge
08.2023
- Essential Functions using Semper and Nightbridge
- Making bookings for accommodation, functions, Spa and Game Drives
- Greets all guests upon arrival and ensures a fast, efficient check-in process including verification of customer’s identification, credit, and payment for stay, assigning room keys, and arranging for escort if needed.
- Answers inquiries pertaining to lodge services.
- Takes messages and ensures their prompt delivery.
- Handles all incoming calls console in a polite and professional manner.
- Reports
- Respond to guest requests in a timely, friendly, and efficient manner.
- Checking in and checkout guest
- Checking and responding to reservations emails and WhatsApp enquiries.
- Issuing invoices and vouchers
- Checking all website reservations that are updated such Booking.com
Front Desk & Event Coordinator (Casual)
The Sunbird Guesthouse
11.2021 - 12.2022
- Making bookings for conferencing and weddings
- Checking all website reservation are updated, such as, Booking.com, Safarinow & Airbnb.
- Checking in and checkout guest.
- Overlooking housekeeping department.
- Checking reservations activity report
- Confirmation letters have been sent to guests, all info in confirmation letters is correct.
- Checking and responding to reservations e-mails
- Ensuring all e-mails for the day are answered.
Reservation Consultant
Blue Water Hotel
03.2020 - 10.2020
- Checking reservations activity report
- Confirmation letters have been sent to guests, all info in confirmation letters is correct.
- Checking and responding to reservations e-mails
- Ensuring all e-mails for the day are answered.
- Checking all website reservation are updated, such as, Booking.com, Agoda bookings, BookingButton, Safarinow
Reservations Consultant
Coastlands Holiday Apartment and Convention centre
06.2016 - 03.2020
- Resolving guests problems quickly and efficiently
- Checking reservations activity report
- Ensuring all reservations have been taken correctly.
- Confirmation letters have been sent to guests, all info in confirmation letters is correct.
- Checking and responding to reservations e-mails
- Ensuring all e-mails for the day are answered.
- Making sure e-mails are answered timeously within 24hrs.
- Checking arrivals for the next day to ensure all requests have been followed up on, and all rooms are allocated.
- Doing weekly arrivals list in detail for marketing, including all requests and memos
- Updating and following up on deposit report twice a week
- Checking all website reservation are updated, such as, bookng.com and Agoda bookings.
- Checking waitlist daily for any changes
- Checking reservations filing is done.
- Checking all rates and minimum stays are correct for peak periods.
In-service Training
Coastlands Hotels
03.2014 - 08.2015
- Accommodates patrons of the hotel by registering and assigning rooms, issuing room keys, transmitting, and receiving messages, keeping records of occupied rooms and guests’ accounts, confirming reservations.
- Essential Functions using OPERA.
- Greets all guests upon arrival and ensures a fast, efficient check-in process including verification of customer’s identification, credit and payment for stay, assigning room keys, and arranging for escort if needed.
- Answers inquiries pertaining to hotel services and amenities, registration of guests.
- Takes messages and ensures their prompt delivery.
- Handles all incoming calls console in a polite and professional manner.
- Handles all in-house calls and communicates guest comments, complaints, and requests to the appropriate departments and managers.
- Groups booking
- Reports
- Respond to guest requests in a timely, friendly, and efficient manner.
Education
in progress, Tourism Management - undefined
University of South Africa
in progress, Tourism Management - undefined
University of South Africa
Certificate, National Diploma Travel & Tourism - undefined
eThekwini FET College
01.2015
Certificate, National Diploma Travel & Tourism - undefined
eThekwini FET College
01.2015
Matric - undefined
Ekupheleni Senior Secondary School
01.2011
Matric - undefined
Ekupheleni Senior Secondary School
01.2011
Skills
- Time management
- Communication skills
- Office administration
- Service excellence
- Hard working
- Proactive
- Professional
- Telephonic skills
- Computing Skills (Microsoft word, Excel, Opera System, Semper)
- Flexible and Trustworthy
- Friendliness
- Decision Making
- Leadership and Supervision
Personal Information
Date of Birth: 06/23/93
References
- Shivani Gopal, Reservations Manager Coastlands Hotels and Resorts, 031 335 5000 / 084 526 4484
- Brilliant Ntshele, Reservation Supervisor at Coastlands Holiday Apartment, 031 335 5000 / 073 180 4051
- Thandoluhle Hlongwa, General Manager, 079 890 7976
Hobbies and Interests
- Cooking
- Camping
- Traveling
- Socializing with peers
Mobile
067 188 4417, 079 245 3007
Timeline
Receptionist & Reservations (Contract)
Gwahumbe Game & Spa Lodge
08.2023
Front Desk & Event Coordinator (Casual)
The Sunbird Guesthouse
11.2021 - 12.2022
Reservation Consultant
Blue Water Hotel
03.2020 - 10.2020
Reservations Consultant
Coastlands Holiday Apartment and Convention centre
06.2016 - 03.2020
In-service Training
Coastlands Hotels
03.2014 - 08.2015
in progress, Tourism Management - undefined
University of South Africa
in progress, Tourism Management - undefined
University of South Africa
Certificate, National Diploma Travel & Tourism - undefined
eThekwini FET College
Certificate, National Diploma Travel & Tourism - undefined
eThekwini FET College
Matric - undefined
Ekupheleni Senior Secondary School
Matric - undefined
Ekupheleni Senior Secondary School
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