Nokuthula Cindi
Customer Service Representative
951 Klipfontein View, Midrand
Summary
Detail-oriented and self-motivated professional with 6 years of experience in customer service and a solid background in administrative tasks. Proven expertise in Microsoft Excel, scheduling, and planning, with experience in financial services, campaigns, insurance, and sales. Strengths include excellent communication, ensuring customer satisfaction, and effective problem-solving. Quick to learn new processes and work effectively with teams. Eager to make a tangible impact in this new role.
Overview
8
8
years of professional experience
Work History
Administrator
Kaelo Group - Cleaning and Hygiene (Contract)
Remote
6 2024 - 7 2024
- Oversee day-to-day project administrative tasks, ensuring efficient operations
- Manage and coordinate bookings and schedules
- Liaise with stakeholders to ensure project goals are met and provide regular updates
- Edit and enhance documents to ensure visually appealing and professional
- Obtaining quotes for office cleaning supplies, ensuring cost-effective and timely procurement to support operational needs
- Create and revamp proposals to attract business and increase exposure
- Prepared and distributed project documentation and status reports.
Campaigns Consultant - Services
SA Taxi Development Finance
Midrand
08.2018 - 02.2024
- Meet clients face-to face to assess and address contract, insurance, finance, and warranty-related queries
- Consolidate and manage Excel campaign spreadsheets
- Maintain up-to-date knowledge of products and services to provide accurate information to clients
- Create and compile team reports as needed to support business operations
- Handle customer calls and respond to queries regarding services, products, malfunctions, promotions, and billing
- Call and welcome new clients to the business, ensuring a positive experience
- Responsible for administrative tasks, including generating statements and settlement quotes
- Add/Update client information in the system to ensure accurate records
- Build and sustain strong relationships and trust with customers through open communication
- Recommend products that meet customers' needs
- Escalate complex queries to relevant departments for resolution.
IT Stock Administrator
SA Taxi Development Finance
Midrand
06.2018 - 08.2018
- Counting business IT stock/assets
- Capture stock available/new/old/used and not used in the system (DTA)
- Stock allocated/re-allocation/repossessing
- 1st line help-desk support by answering the hunting line
- Escalating queries to 2nd line support.
Insurance Collections and Retentions Consultant
SA Taxi Development Finance
Midrand
06.2017 - 06.2018
- Responding to complaints and developing strategies to retain customers
- Work and monitor overdue accounts
- Providing a range of services for customers in a prompt and professional manner while obtaining all information for the resolution of transactions
- Correct errors on customer billings as necessary
- Communicate with clients telephonically and on email in a respectful manner, successfully establishing repayment arrangements.
Promoter
Verimark Outlet
Alberton
08.2016 - 10.2016
- Demonstrate and provide information on promoted products
- Identify interest and understand customers' needs
- Set up promotional stands in store and be creative to draw customers attention.
Education
Studying towards Economic Management Sciences NQL Level 5 -
Unisa
Retail Insurance Certificate NQL Level 4 -
INSETA
Matriculated 2014 -
Oosrand Secondary School
Skills
Time Management
Multitasking
Problem Solving
Computer Literate
Team Player
Telephonic Skills
Organised
Data Entry
Personal Information
Date of Birth: 05/19/97
Languages
IsiZulu
English
Sesotho
IsiXhosa
Afrikaans
References
- Makgabo Monyamane, Campaign Manager, SA Taxi Development Finance, 066 419 5629
- Magdeline Raphela, Call Centre Supervisor, SA Taxi Development Finance, 011 550 9460, mraphela@sataxi.co.za
- Faith Tshabalala, Call Centre Manager, SA Taxi Development Finance, 080 021 4790, ftshabalala@sataxi.co.za
- Lemo Motshwane, CEO, Kaelo Group - Cleaning and Hygiene, 071 670 0725, lemo@kaelogroup.co.za
Timeline
Campaigns Consultant - Services
SA Taxi Development Finance
08.2018 - 02.2024
IT Stock Administrator
SA Taxi Development Finance
06.2018 - 08.2018
Insurance Collections and Retentions Consultant
SA Taxi Development Finance
06.2017 - 06.2018
Promoter
Verimark Outlet
08.2016 - 10.2016
Administrator
Kaelo Group - Cleaning and Hygiene (Contract)
6 2024 - 7 2024
Studying towards Economic Management Sciences NQL Level 5 -
Unisa
Retail Insurance Certificate NQL Level 4 -
INSETA
Matriculated 2014 -
Oosrand Secondary School
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