NOKUTHULA ANTOINETTE MAYISA

• Oversee the day-to-day operations of the Front Office, ensuring efficient and exceptional guest service.
• Manage and lead the Front Desk team, providing guidance, training, and support as needed.
• Implement and uphold standards for guest satisfaction, ensuring a positive experience from check-in to check-out.
• Monitor and manage room reservations, rates, and availability to optimize occupancy and revenue.
• Address and resolve guest concerns and issues in a timely and professional manner.
• Collaborate with other departments to ensure seamless coordination and communication.
• Foster a positive and collaborative work environment within the Front Office team.

• Lead and supervise the banqueting team during events, ensuring all tasks are completed efficiently and professionally.
• Coordinate with the Banqueting Supervisoor to ensure all client requirements are met and exceeded.
• Oversee the setup, service, and breakdown of banqueting functions, ensuring adherence to Premier standards.
• Monitor and maintain quality control, ensuring all food and beverage items are presented and served according to Premier guidelines.
• Provide training and development for team members to enhance skills and service delivery.
• Assist in inventory management and ensure all equipment and supplies are available and in good working condition.
• Ensure compliance with health, safety, and hygiene standards.
• Collaborate with other departments to ensure seamless event execution.

• Consolidate monthly rosters and submit to HR timeously
• Forward all relevant documents, together with voucher or order number, checking accuracy of charges.
• Receipt all payments according to remittance advise
• Monitor debtor ageing according to policy
• Capture weekly invoices with reference to the allocation number as assigned in the general ledger account
• Liaise with the creditors and Head Office regarding payments
• Transfer all documents to Head Office timeously

• Compiling Roster for the month
• Overseeing Front Office, Housekeeping and Maintenance Department
• Capturing staff hours and ensuring leave balances are correct
• Internal discipline of line staff with Front office, Housekeeping & Maintenance
• Overseeing Housekeeping with regards to rooms check
• Performing White Glove once a week
• Ensuring that rates are correct and linked to the correct agents or companies
• Checking Direct Bills on a daily basis to ensure the correct agent is used
• Checking Shift Check Lists and Daily departures
• Capturing of Bank Deposits onto reservations
• Ensuring all bookings are confirmed by Reservations Department as well as ensuring that follow up is being done by the relevant parties via checklists
• Group booking experience
• Maintaining follow-up procedure for all bookings in order to obtain necessary information prior to the guests' arrival
• Knowledge of handling confidential information
• Good filing system
• Extremely Computer literate in Microsoft office (MS Word, MS Excel,MS PowerPoint, Outlook, MS Access)
• Ensuring that the daily tasks are done and completed timeously
• Ensuring there is enough stock on hand for service
• Attending to guest complaints and resolving them immediately
• Ensure all departments run smoothly
• Double checking revenue and sending off DRR
• Kitchen and F&B Stock takes
• Ensure Brand Standards are maintained

• Compiling Roster for the month
• Overseeing Front Office, Housekeeping and Maintenance Department
• Capturing staff hours and ensuring leave balances are correct
• Internal discipline of line staff with Front office, Housekeeping & Maintenance
• Overseeing Housekeeping with regards to rooms check
• Performing White Glove once a week
• Ensuring that rates are correct and linked to the correct agents or companies
• Checking Direct Bills on a daily basis to ensure the correct agent is used
• Checking Shift Check Lists and Daily departures
• Capturing of Bank Deposits onto reservations
• Ensuring all bookings are confirmed by Reservations Department as well as ensuring that follow up is being done by the relevant parties via checklists
• Group booking experience
• Maintaining follow-up procedure for all bookings in order to obtain necessary information prior to the guests' arrival

• Sourcing, receiving, entering and controlling reservations information into the reservations system
• Collecting information when taking reservations in terms of Guarantying Booking Policy as per SOP
• Maintaining follow-up procedure for all bookings in order to obtain necessary information prior to the guests' arrival
• Good planning and organizational skills
• Worked accurately under pressure with attention to detail
• Excellent communication skills in English

• Compiling Roster for the month
• Overseeing both Reception and Reservations Team
• Capturing staff hours and ensuring leave balances are correct
• Internal discipline of line staff with Front office
• Compilation of quotes, contracts, invoices and ensure payments are received
• Overseeing Housekeeping with regards to rooms check
• Performing White Glove once a week
• Ensuring that rates are correct and linked to the correct agents or companies
• Checking Direct Bills on a daily basis to ensure the correct agent is used
• Checking Shift Check Lists and Daily departures
• Capturing of Bank Deposits onto reservations
• Ensuring all bookings are confirmed by Reservations Department as well as ensuring that follow is being done by the relevant parties

• Sourcing, receiving, entering and controlling reservations information into the reservations system
• Group booking experience
• Maintaining and processing Group Booking files efficiently
• Collecting information when taking reservations in terms of Guarantying Booking Policy as per SOP
• Maintaining follow-up procedure for all bookings in order to obtain necessary information prior to the guests' arrival
• Good planning and organizational skills
• Ability to work accurately under pressure with attention to detail
• Compilation of quotes, contracts, invoices and ensure payments are received
• Excellent communication skills in English
• Performing Front Office Supervisory Shift
• Fulfilling Duty Management Shifts
• Ensuring Tables are set up for service the following day after service (Duty Management Shift)
• Ensuring all venues and outlets are locked up (Duty Management Shift)
• Walk about checking all storerooms are locked up and clean

• Ability to work shifts
• Sourcing, receiving, entering and controlling reservations information into the reservations system
• Group booking experience
• Maintaining and processing Group Booking files efficiently
• Collecting information when taking reservations in terms of Guarantying Booking Policy as per SOP
• Establishing a follow-up procedure for all bookings in order to obtain necessary information prior to the guests' arrival
• Good planning and organizational skills
• Ability to work accurately under pressure with attention to detail
• Compilation of quotes, contracts, invoices and ensure payments are received
• Excellent communication skills in English
• Working knowledge of Opera & Marsha

• Preparing guest accounts and registering guestrooms
• Operating the switch board
• Completing proper financial settlements and front office cash ups
• Verifying posted entries to guest and non-guest accounts
• Balancing all front office accounts
• Resolving room status and rate discrepancies
• Receiving guest credit transactions against established limits
• Generating operational and managerial reports

• Performing stock take for beverages and maintaining stock rotation in the bars and cellars
• Participating in end-of-period inventory evaluations and maintaining beverage cost percentage
• Daily inputting the opening & closing bar stock takes to maintain the par levels
• Conducting beverage and operational equipment stock takes
• Auditing waiters and barmen cash ups at the end of a shift
• Training staff members on micros & guest service of food and beverage
• Checking in and out of guests - both groups and individuals
• Supervising the cleaning of public areas
• Worked in the laundry department conducted spring cleaning, with stock takes and ordering supplies
• Worked in the kitchen in various departments, namely the Hot, Pastry and Cold sections, Prepared and took out orders, breakfast, keeping hygiene standards