Nokuthokoza Zulu
Customer Service Assistant
Johannesburg
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
11
11
years of professional experience
7
7
years of post-secondary education
2
2
Languages
Work History
Customer Service Representative
House of Zee
1 2022 - Current
- Addressed customer queries and complaints promptly and professionally, ensuring resolution and customer retention
- Oversaw pricing strategies and implemented effective stock control measures to optimize inventory levels and minimize losses
- Prepared promotional materials and displays to enhance product visibility and drive sales
- Prepared and presented monthly reports detailing sales performance, expenses, and variances to budget
- Conducted regular stocktaking activities and implemented strategies to improve inventory accuracy.
Junior Debtors Clerk
Brenthurst
07.2018 - 12.2018
- Prepared and collected unpaid invoices from medical aid companies, ensuring timely payment and revenue optimization
- Increased collection by 65% from all medical schemes
- Updated debtors list regularly to maintain accurate records and facilitate effective follow-up procedures.
- Supported staff on special assignments and ad hoc projects, demonstrating flexibility and willingness to contribute to team objectives.
- Tracked client statements and conducted month-end debtor reconciliations to ensure accuracy and completeness of financial records.
- Allocated payments received from debtors to appropriate accounts, maintaining up-to-date transaction records.
- Contacted debtors to negotiate and establish payment arrangements, fostering positive relationships and facilitating prompt resolution of outstanding balances.
- Followed up on and resolved all debtors' queries promptly, ensuring high levels of customer satisfaction and retention.
- Requested proof of payment from debtors and meticulously ensured accurate payment allocation to respective accounts.
- Captured and updated customer information in databases, maintaining data integrity and accessibility for future reference.
- Handled general administration tasks including filing, record-keeping, and processing incoming and outgoing mail and packages in accordance with established procedures.
- Managed calendars and scheduled appointments to maintain smooth flow of operations
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary
Financial Services Consultant
JD Group Financial Services
05.2013 - 12.2016
- Provided excellent customer service by promptly answering inquiries, providing information, processing orders, and resolving complaints to ensure customer satisfaction.
- Managed incoming phone calls and proactively followed up with customers and vendors to confirm appointments and deliveries, fostering effective communication and relationship-building.
- Compiled, maintained, and updated company records, ensuring accuracy and accessibility of essential information for organizational efficiency.
- Oversaw office inventory and collaborated with vendors to ensure timely replenishment of office materials, minimizing disruptions to daily operations.
- Coordinated appointments, meetings, and reports distribution, facilitating smooth communication between office and external stakeholders to support business objectives.
- Maintained comprehensive records of office transactions, including financial and operational activities, to support decision-making and compliance requirements.
- Provided training, onboarding, and supervision to junior Consultants, ensuring alignment with company standards and objectives.
- Operated office equipment such as printers, copiers, fax machines, and multimedia instruments, ensuring functionality and accessibility for staff members.
Education
High School Diploma -
Vryheid Comprehensive
Johannesburg 01.2006 - 05.2011
Some College (No Degree) - Diploma in Marketing Management
Central Johannesburg College
Johannesburg, South Africa 01.2017 - 05.2018
Skills
- Customer service
- verbal and written communication skills
- problem solving skills
- analytical skills
- Microsoft Word and excel
- PowerPoint presentations
Typing skills (45 words per minute)
Excellent computer proficiency
- Attention to detail
Ability to work under pressure
Able to meet deadlines
Ability to work with the team and independently
Values
- Honesty and Integrity
- Open Communication
- Teamwork
- Reliability
- Respect for individual
- Dignity and Equal opportunity
Driver Licenses
Learners License C1
References
- Nozipho Maphanga, Team Leader, JD Group, 0102111468/0744370096
- Thulani Ndunge, Psychologist, Brunthurst Hospital, 0116479020/0765061436
- Zola Mankayi, Manager, JD Group, 0102111468/0836242067
Timeline
Junior Debtors Clerk
Brenthurst
07.2018 - 12.2018
Some College (No Degree) - Diploma in Marketing Management
Central Johannesburg College
01.2017 - 05.2018
Financial Services Consultant
JD Group Financial Services
05.2013 - 12.2016
High School Diploma -
Vryheid Comprehensive
01.2006 - 05.2011
Customer Service Representative
House of Zee
1 2022 - Current
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