Nokuthobeka Ngcobo
Learning And Development Specialist
Durban
Summary
Well-qualified Training Specialist adept at planning and implementing onsite and remote training programs. Authoritative and clear communicator with enthusiastic style and insightful approach. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
Work History
Learning and Development Specialist
Huntswood Contact Centre
10.2022 - 02.2024
- Reduced training costs with the creation of efficient, targeted e-learning modules.
- Designed interactive workshops that fostered collaboration and active participation among team members for better knowledge retention.
- Established strong relationships with external partners to source relevant industry-specific trainings on a regular basis.
- Enhanced employee performance by designing and implementing comprehensive learning programs.
- Improved employee satisfaction and morale by providing tailored professional development opportunities.
- Spearheaded the creation of a mentorship program, matching experienced employees with newer hires for accelerated skills transfer.
Learning and Development Specialist
Synergy Contact Centre
03.2021 - 08.2022
- Reduced training costs with the creation of efficient, targeted e-learning modules.
- Designed interactive workshops that fostered collaboration and active participation among team members for better knowledge retention.
- Enhanced employee performance by designing and implementing comprehensive learning programs.
- Improved employee satisfaction and morale by providing tailored professional development opportunities.
Customer Service Representative
CCI
02.2018 - 02.2021
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
High School Diploma -
Mnyakanya High School
Nkandla, Kwanxamalala 04.2001 -
Skills
Needs Assessment
undefinedTimeline
Learning and Development Specialist
Huntswood Contact Centre
10.2022 - 02.2024
Learning and Development Specialist
Synergy Contact Centre
03.2021 - 08.2022
Customer Service Representative
CCI
02.2018 - 02.2021
High School Diploma -
Mnyakanya High School
04.2001 -
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