Summary
Overview
Work History
Education
Skills
Timeline
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Nokuthobeka Ngcobo

Learning And Development Specialist
Durban

Summary

Well-qualified Training Specialist adept at planning and implementing onsite and remote training programs. Authoritative and clear communicator with enthusiastic style and insightful approach. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

6
6
years of professional experience

Work History

Learning and Development Specialist

Huntswood Contact Centre
10.2022 - 02.2024
  • Reduced training costs with the creation of efficient, targeted e-learning modules.
  • Designed interactive workshops that fostered collaboration and active participation among team members for better knowledge retention.
  • Established strong relationships with external partners to source relevant industry-specific trainings on a regular basis.
  • Enhanced employee performance by designing and implementing comprehensive learning programs.
  • Improved employee satisfaction and morale by providing tailored professional development opportunities.
  • Spearheaded the creation of a mentorship program, matching experienced employees with newer hires for accelerated skills transfer.

Learning and Development Specialist

Synergy Contact Centre
03.2021 - 08.2022
  • Reduced training costs with the creation of efficient, targeted e-learning modules.
  • Designed interactive workshops that fostered collaboration and active participation among team members for better knowledge retention.
  • Enhanced employee performance by designing and implementing comprehensive learning programs.
  • Improved employee satisfaction and morale by providing tailored professional development opportunities.

Customer Service Representative

CCI
02.2018 - 02.2021
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Education

High School Diploma -

Mnyakanya High School
Nkandla, Kwanxamalala
04.2001 -

Skills

Needs Assessment

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Timeline

Learning and Development Specialist

Huntswood Contact Centre
10.2022 - 02.2024

Learning and Development Specialist

Synergy Contact Centre
03.2021 - 08.2022

Customer Service Representative

CCI
02.2018 - 02.2021

High School Diploma -

Mnyakanya High School
04.2001 -

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Nokuthobeka NgcoboLearning And Development Specialist