Nokutenda Chikonzo
Economics Graduate/Student Pilot
Pretoria
Summary
Efficient billing professional with 2 years of experience. Productive and diligent with passion for resolving discrepancies through attention to detail and creative problem-solving. Passionate about perpetuating company values through impeccable work ethic and drive. Detail-oriented Customer Representative with strong understanding of bookkeeping principles and customer service. Experienced in developing and managing efficient billing and posting processes. Considered focused and organized team player.
Creative customer care professional dedicated to consistently surpassing service goals with unparalleled support for customer needs. Smoothly manages both incoming and outgoing calls and remote requests by applying strong organizational, research and time management skills. Solid history of success in fast-paced call centers.
Currently working towards obtaining a Private Pilot License with Eagle Air.
Overview
2
2
years of professional experience
4
4
years of post-secondary education
Work History
Dental Insurance Coordinator
Wells Family Dental Group
North Carolina
08.2021 - 12.2021
- Utilized various software programs to process customer payments.
- Collaborated with customers to resolve disputes.
- Verified accuracy of accounts payable payments, resulting in 80% reduction in payment errors and check reissues.
- Maintained accurate records of customer payments.
Customer Care Consultant
Stanbic Bank
Harare
12.2019 - 11.2020
- Logged call information and solutions provided into internal database.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Resolved concerns with products or services to help with retention and drive sales.
- Maintained and managed customer files and databases.
- Navigated multiple computer systems and applications to find information.
- Promoted available products and services to customers during service, account management, and order calls.
- Trained new personnel regarding company operations, policies and services.
Education
Bachelor of Science - Economics
Africa University
Mutare ,Zimbabwe 08.2016 - 10.2020
Skills
Customer service support
hiking
Recently tracked Hennops Hiking Trail, hiking teaches you to slow down, observe the world around you and to listen to your body. When your feet can no longer trudge the path ahead, you learn the power of slowing down and gain a new appreciation for admitting that not everything will go your way when you want it to.
Timeline
Dental Insurance Coordinator
Wells Family Dental Group
08.2021 - 12.2021
Customer Care Consultant
Stanbic Bank
12.2019 - 11.2020
Bachelor of Science - Economics
Africa University
08.2016 - 10.2020