NOKUPHIWA BAWANA
MASTER SERVICE ADVISOR
PIETERMARITZBURG,KZN
Summary
Dynamic Master Service Advisor at KIA/JETOUR PIETERMARITZBURG, recognized for elevating customer satisfaction through exceptional service and effective communication. Proven ability in vehicle assessment and service scheduling, consistently achieving high customer ratings and fostering loyalty. Strong work ethic and adept at handling complaints, ensuring a seamless service experience. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
13
13
years of professional experience
6
6
Certifications
Work History
MASTER SERVICE ADVISOR
KIA/JETOUR PIETERMARITZBURG
PIETERMARITZBURG (Remote)
01.2018 - Current
- Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Achieved high customer ratings by consistently exceeding expectations in all aspects of service advising.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Delivering result, meeting customer expectation, following instructions and procedure
- adapting and responding to change, coping with pressure and achieving personal work goals and objectives
- Managed calls, email and invoicing
Cashier
Kauai Virgin Active
Pietermaritzburg, South Africa
02.2015 - 12.2017
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Stocked, tagged and displayed merchandise as required.
- Increased sales of promotional items by informing customers about current offers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- managed approximately 30 incoming calls, emails and faxes per day from customers
Waitress
John Dory Oyster Bar
PIETERMARITZBURG
03.2012 - 01.2015
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Used cash registers and credit card machines to cash out customers.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Education
High School Diploma -
Ixopo High School
Ixopo, Kwa-Zulu Natal 12.2009 - 12.2009
Skills
Customer service
Service scheduling
Strong work ethic
Multitasking and organization
Documentation and reporting
Cost estimation
Service recommendations
Excellent communication
Vehicle assessment
Service estimates
Computer skills
Customer service
Certification
Certified Kia service advisor[Kia Pietermaritzburg][10/03/2018]
Timeline
Service Advisor of the year[Kia South Africa][1/02/2025]
02-2025
Service Advisor of the year[Kia dealer awards][02/09/2023]
09-2023
Service Advisor of the year[Kia dealer awards][10/09/2022
09-2022
Master Kia service advisor[Kia Pietermaritzburg][20/04/2019]
04-2019
Expert Kia service advisor [Kia Pietermaritzburg][21/10/2018]
10-2018
Certified Kia service advisor[Kia Pietermaritzburg][10/03/2018]
03-2018
MASTER SERVICE ADVISOR
KIA/JETOUR PIETERMARITZBURG
01.2018 - Current
Cashier
Kauai Virgin Active
02.2015 - 12.2017
Waitress
John Dory Oyster Bar
03.2012 - 01.2015
High School Diploma -
Ixopo High School
12.2009 - 12.2009