Nokulunga Precious Mkhize
Beauty Therapist, And Nail Technician
Summary
Adept at holistic care techniques and excelling in customer consultation, I significantly enhanced client satisfaction and salon reputation during my tenure at Labelle Vie Durban North. My expertise in skin analysis and relationship management, coupled with a track record of mentoring junior therapists, has consistently driven positive outcomes and service excellence.
Overview
15
15
years of professional experience
Work History
Beauty Therapist
Labelle Vie Durban North
06.2022 - Current
- Maintained a clean and hygienic work environment, adhering to strict sanitation guidelines for client safety.
- Performed a variety of beauty treatments, including facials, massages, and waxing, for optimal client results.
- Enhanced client relationships through excellent customer service and effective communication skills.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
- Improved client satisfaction by providing personalized beauty treatments and consultations.
- Analyzed customer skin to assess conditions and skin type and suggest products and treatments.
- Collaborated with colleagues to create a welcoming atmosphere that encouraged repeat clientele.
- Managed appointment scheduling efficiently, optimizing the use of available time slots while minimizing wait times for clients.
- Participated in ongoing training and education opportunities to stay current on industry trends and techniques.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Educated clients on care processes and advised on further care and products.
- Assessed individual skin conditions accurately to recommend appropriate treatments or products tailored to each client''s needs.
- Mentored junior therapists by sharing knowledge about advanced techniques, enhancing team performance as a whole.
Beauty Therapist
Sorbet Group
10.2017 - 06.2022
- Maintained a clean and hygienic work environment, adhering to strict sanitation guidelines for client safety.
- Performed a variety of beauty treatments, including facials, massages, and waxing, for optimal client results.
- Enhanced client relationships through excellent customer service and effective communication skills.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
- Improved client satisfaction by providing personalized beauty treatments and consultations.
- Analyzed customer skin to assess conditions and skin type and suggest products and treatments.
- Managed appointment scheduling efficiently, optimizing the use of available time slots while minimizing wait times for clients.
- Collaborated with colleagues to create a welcoming atmosphere that encouraged repeat clientele.
- Analyzed client needs and came up with individualized and continuous treatment plans.
- Participated in ongoing training and education opportunities to stay current on industry trends and techniques.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Assessed individual skin conditions accurately to recommend appropriate treatments or products tailored to each client''s needs.
- Educated clients on care processes and advised on further care and products.
- Handled stocking and cleaning of both therapeutic workspaces and front office.
- Retained a loyal clientele base through personalized follow-up communications and consistent delivery of exceptional services.
- Mentored junior therapists by sharing knowledge about advanced techniques, enhancing team performance as a whole.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Streamlined salon operations by implementing effective organizational systems that improved overall efficiency and service quality.
- Contributed significantly towards boosting the salon''s reputation by consistently receiving positive feedback from clients on provided services.
Beauty Therapist
Perfect Ten
02.2015 - 07.2015
- Maintained a clean and hygienic work environment, adhering to strict sanitation guidelines for client safety.
- Performed a variety of beauty treatments, including facials, massages, and waxing, for optimal client results.
- Enhanced client relationships through excellent customer service and effective communication skills.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Analyzed customer skin to assess conditions and skin type and suggest products and treatments.
- Ensured seamless front desk operations by handling phone inquiries, appointment bookings, payment processing, and record-keeping effectively.
- Increased salon revenue by upselling additional services and retail products to clients.
- Developed customized treatment plans based on thorough consultations with clients regarding their skincare concerns and goals.
- Met sales goals, supporting organizational health through consistent and reliable service.
- Developed loyal following of clients by providing high-quality services.
Junior Therapist
Wellness Botique
03.2010 - 05.2012
- Educated clients'' families about mental health conditions and treatment options, fostering understanding and support networks.
- Promoted self-care strategies among clients, empowering them to maintain overall wellness between sessions.
- Participated in ongoing professional development opportunities, staying current on industry best practices.
- Cofacilitated psychoeducational groups on topics such as stress management and anger management techniques.
- Contributed to the evaluation of client needs, enabling appropriate goal-setting and intervention strategies.
- Enhanced patient progress by implementing evidence-based therapeutic methods and techniques.
- Maintained accurate and up-to-date case notes, ensuring effective communication among team members.
- Conducted thorough assessments of new patients, informing personalized treatment approaches.
- Utilized a variety of therapeutic modalities tailored to individual client needs for optimal outcomes.
- Conducted crisis interventions when necessary, providing immediate support during critical situations.
- Provided individual therapy sessions, fostering emotional growth and improved mental health.
- Evaluated treatment effectiveness through regular progress monitoring, allowing for timely adjustments to intervention strategies.
Education
Award Certification -
Sorbet La Lucia
12.2018
Certificate - Adherence Counseling Coures
Hope Centre Clinic
09.2018
Certificate Of Completion - Massage, Manicures, And Pedicures
Sorbet La Lucia
11.2017
Certificate - Skin Care
Sorbet La Lucia
11.2017
Graduate Certificate - Early Childhood Development
Embury Institute For Teacher Education
Morningside, Durban11.2016
Certificate - Basic Beauty Therapy
Coastal College
06.2010
Senior Cerficate Matric - General Studies
Nothmead High School
Pheonix, Durban 12.2008
Skills
Tool sterilization knowledge
References
Name: Cebi Magwaza
Position : Manger
Organization : Wellness Botique
References
Name: Candice Wallis
Position: Supervisor
Organization: Labelle Vie
Contact Details:+27 83 625 9946
References
Name: Shanice
Organization : Perfect 10
Position: Supervisor
Contact Details: 031 563 13 17
Timeline
Beauty Therapist
Labelle Vie Durban North
06.2022 - Current
Beauty Therapist
Sorbet Group
10.2017 - 06.2022
Beauty Therapist
Perfect Ten
02.2015 - 07.2015
Junior Therapist
Wellness Botique
03.2010 - 05.2012
Award Certification -
Sorbet La Lucia
Certificate - Adherence Counseling Coures
Hope Centre Clinic
Certificate Of Completion - Massage, Manicures, And Pedicures
Sorbet La Lucia
Certificate - Skin Care
Sorbet La Lucia
Graduate Certificate - Early Childhood Development
Embury Institute For Teacher Education
Certificate - Basic Beauty Therapy
Coastal College
Senior Cerficate Matric - General Studies
Nothmead High School
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