Nokulunga Portia Prudence Mdluli
Pietermaritzburg
Summary
To seek and maintain a full-time position that offers professional challenges utilising interpersonal skills, excellent time management, and problem-solving skills.
Overview
11
11
years of professional experience
3
3
Languages
Work History
Animal Production Trainee (Graduate Placement)
KZN Department of Agriculture and Rural Development
Mooi River, KwaZulu Natal
10.2021 - 10.2023
- Land preparation, planting, ordering of fertiliser and chemicals, and the application thereof.
- Cultivated and managed various crops, including potatoes, cabbage, carrots, spinach, and maize; optimised irrigation systems, resulting in a 15% increase in crop yield; and reduced water consumption by 20%.
- Aiding with the day-to-day management of livestock (cattle, sheep, and goats).
- Livestock care and feeding.
- Overall animal health, involving shearing in sheep, moving of camps, weed, and pest control.
- Identify and administer appropriate medication for various health issues, such as internal and external parasites, respiratory issues, injuries, etc.
- Brand, tag, clip, dehorn, castrate, or otherwise mark young animals for identification purposes
- Keep accurate records of new offspring born, make certain animals have access to fresh water, and monitor animals for weight gain, thrift, and health problems.
- Daily counting of livestock.
- Research support.
- Streamlined task management system, resulting in a 25% increase in employee productivity and a reduction of missed deadlines by 30%.
- Demonstrated adaptability by quickly learning new processes as required by changes in technology or business needs.
- Collaborated with team members to optimise workflow and maintain consistent product quality.
- Assisted in maintaining a safe working environment, adhering to safety protocols, and participating in ongoing training.
- Continuously update industry knowledge by attending relevant trainings, workshops, and seminars, applying new learnings to improve overall performance in the role.
- Record keeping, reports, and general admin
- Setting maintenance schedules and overseeing farm assets
- Performing general farm work.
Payout Clerk
Supabets Mbuyisa
Pietermaritzburg, KwaZulu Natal
06.2018 - 10.2021
- Check tickets for customers for win/loss
- Payout-winning tickets for customers
- Record keeping
- Cash handling and operation of the till
- Balanced account at the end of the day
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Trained new clerks on company procedures and software tools, effectively contributing to their integration into the team.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Utilised strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Drive customer loyalty and consistent sales through friendly service and knowledgeable assistance.
Assistant receptionist/ Switchboard operator
Game Stores
Pietermaritzburg, KwaZulu Natal
01.2015 - 03.2018
- Improved response times by accurately taking messages for staff members who were unavailable or in meetings at the time of the call.
- Maintained an organised filing system for confidential documents, ensuring easy access to important information when needed.
- Assisted in resolving client issues by listening attentively to their concerns and connecting them with appropriate resources within the company.
- Answering incoming calls and relaying them to the correct departments.
- Enhanced company reputation by consistently maintaining a high level of professionalism during all interactions with clients and team members.
- Streamline administrative tasks such as document scanning, photocopying, and mail distribution to enhance office efficiency.
Cash Office Assistant
Game Stores
Pietermaritzburg, KwaZulu Natal
01.2015 - 03.2018
- Provided training to new employees on proper cash handling techniques, ensuring consistent adherence to company policies.
- Improved cash handling accuracy by implementing efficient cash counting procedures.
- Maintained accurate records of petty cash disbursements, supporting departmental budget control efforts.
- Prepared bank deposits efficiently, ensuring accurate accounting of daily revenue and maintaining a solid relationship with banking institutions.
- Ensured secure storage of daily cash deposits, minimising the potential for loss or theft.
- Supported management by processing invoices and documents with consistent on-time delivery.
- Ensured smooth transitions between shifts by communicating pertinent information regarding issues or concerns related to the day''s operations.
- Contributed to a safer work environment by adhering to strict cash handling security measures at all times.
- Resolved cashier discrepancies promptly, fostering an atmosphere of trust and accountability among team members.
Ward hostess
Compass Group
Pietermaritzburg, KwaZulu Natal
01.2015 - 03.2018
- Provide an effective and efficient food service within the wards and ensure the highest food safety standards at all times to patients
- To take patient orders and process the information.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Provided professional services and support in a dynamic work environment.
- Worked flexible hours across night, weekend, and holiday shifts.
- Gained strong leadership skills by managing projects from start to finish.
Cashier
Game Stores
Pietermaritzburg, KwaZulu Natal
12.2012 - 04.2014
- Answer customer's questions and provide information on procedures and policies
- Perform any other cashier duties.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Proactively addressed long lines by opening additional registers when necessary, enhancing the customer experience.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Improved transaction speed without sacrificing accuracy by staying up-to-date on product pricing changes.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked a flexible schedule and extra shifts to meet business needs.
- Learned duties for various positions and provided backup at key times.
Education
Advanced Diploma in Agricultural Management - Agriculture
University of South Africa
Pietermaritzburg, KwaZulu Natal 04.2001 - 04.2023
National Diploma in Agricultural Management - Agriculture
University of South Africa
Pietermaritzburg, KwaZulu Natal 04.2001 - 04.2016
Microsoft Office Products
Olwazini Discovery Centre
Pietermaritzburg, KwaZulu Natal09.2014
High School Diploma -
M.L Sultan Secondary School
Pietermaritzburg, KwaZulu Natal 04.2001 - 04.2009
Skills
File Management
Customer service expertise
Cash handling expertise
Dependability
Bank Reconciliation
Cashier experience
Production Planning
Workflow Optimization
Cross-training abilities
Administrative Support
Database entry
Research
Attention to Detail
Recordkeeping
Knowledge Skills Competencies
- Team player with exceptional leadership skills.
- Excellent administration and computer skills (MS Office)
- Energetic and hands-on hardworking individual.
- Good problem-solving and interpersonal relationships.
- Good with planning and a structural workflow, as well as record keeping thereof.
- Deadline driven.
- Ability to research and analyze data.
- Good management skills.
- Report writing.
- Problem solving and analysis.
- Ability to always work effectively and efficiently.
- Good communication (verbal and written) skills.
- Facilitation skills.
- Commitment to the working environment and attributes.
- Willing to work under pressure and extended working hours.
- Willing to relocate/ travel extensively anywhere within the country.
- Willing to be flexible and take initiative.
- Innovative thinker.
- Ability to conduct practical's.
Personal Information
- Available: Immediately
- Date of Birth: 03/16/91
- Gender: Female
- Nationality: South African
- Driving License: Code C1
References
Name of contact : Mr. Themba Dlamini
Company name : Stonehenge Farm / Litacom (Pty) Ltd
Relationship : Farm owner
Contact number : 079 166 4264
Name of contact : Nomusa Mokoena
Company name : KZN Department of Agriculture and Rural Development
Relationship : Extension Officer
Contact number : 076 821 7053
Name of contact : Mr. Charles Ngcobo
Company name : Supabets Mbuyisa
Relationship : Supervisor
Contact number : 033 1500 074 / 084 737 0504
Name of Contact : Mrs Thilanthiri Naidoo
Company name : Game stores
Relationship : Manager
Contact number : 033 355 9840
Timeline
Animal Production Trainee (Graduate Placement)
KZN Department of Agriculture and Rural Development
10.2021 - 10.2023
Payout Clerk
Supabets Mbuyisa
06.2018 - 10.2021
Assistant receptionist/ Switchboard operator
Game Stores
01.2015 - 03.2018
Cash Office Assistant
Game Stores
01.2015 - 03.2018
Ward hostess
Compass Group
01.2015 - 03.2018
Cashier
Game Stores
12.2012 - 04.2014
Advanced Diploma in Agricultural Management - Agriculture
University of South Africa
04.2001 - 04.2023
National Diploma in Agricultural Management - Agriculture
University of South Africa
04.2001 - 04.2016
High School Diploma -
M.L Sultan Secondary School
04.2001 - 04.2009
Microsoft Office Products
Olwazini Discovery Centre