Nokulunga Sithebe
Timeline
Education
Bachelor Of Administration Honours - Public Administration
• Research Methodology
• Research Report : Public Administration
• Public Human Resource Management
• Public Financial Management
• Management and the Public Sector
Bachelor Of Arts - Information Science And Public Administration
• Public Policy
• Public Human Resource Management.
• Public Management Skills.
• Public Financial Administration and Managemen
• Organisational Studies in the Public Sector.
• Information and Communication Technologies for Information Science.
• The Political Economy of Information.
• Using information : The role of Information Behaviour.
• Information and Knowledge Management.
• Information Organisation and Retrieval.
- Awarded The Golden Key International Honour Society Award (The Golden Key International Honour Society Members qualify when they are at the top 15% of their class.)
- Member of Golden Key International Honour Society
- Library and Information Association of South Africa (LIASA) Student Member
Work History
Freelance Academic Writer
8 Months• Written and structured high-level academic content across diverse disciplines, including Public Policy, Social Sciences, Business Studies, Psychology, History and Economics, ensuring strict adherence to scholarly standards and university-level research requirements.
• Delivered high-quality, research-driven content across diverse subject areas, consistently maintaining a 4/5 quality score.
• Managed the full project lifecycle for multiple concurrent assignments, ensuring 100% adherence to strict client deadlines and formatting guidelines (APA, MLA, Harvard).
• Synthesized complex data from primary and secondary sources into clear, persuasive, and logically structured reports and essays.
• Utilized advanced plagiarism-detection tools and rigorous self-editing protocols to ensure original, publication-ready content.
• Balanced independent workflow management with strict quality assurance benchmarks.
Receptionist
1 Month• Administered front desk administration and reception duties with precision.
• Processed card and cash payments using the till and speedpoint machine.
• Answered numerous telephone calls, managed over 10+ daily bookings, reservations and food orders.
• Responded to customer inquiries regarding orders, menus, reservations and accommodations.
• Provided a warm welcome to hotel guests, ensuring a positive first impression.
• Efficiently managed daily guest check-in and check-out processes.
• Accurately captured and updated guest information in the database.
• Coordinated hotel room bookings, restaurant reservations and other guest requests.
• Delivered exceptional customer service, addressing guest concerns and needs.
• Performed waitressing duties, ensuring seamless food and beverage service.
• Ensured exceptional guest satisfaction, catering to their needs and preferences.
Skills
Work Preference
Work Type
Full TimePart TimeInternshipContract WorkGig WorkLocation Preference
RemoteHybridOn-SiteImportant To Me
Career advancementWork-life balanceCompany CultureFlexible work hoursPersonal development programsHealthcare benefitsWork from home optionPaid time offTeam Building / Company RetreatsPaid sick leaveStock Options / Equity / Profit Sharing4-day work weekSummary
I believe that access to the right information can transform a community, a career or a student's research journey. With a background in Information Science and Public Administration (NQF Level 7 & 8), I bridge the gap between complex information systems and the everyday people who need them.
Over the course of my studies and hands-on administrative work, I have developed a strong foundation in collection management, cataloguing, and digital preservation. Whether I am guiding a patron through academic databases like JSTOR and Scopus, utilizing Dewey Decimal System, managing reference tools like Zotero, or ensuring that records stay fully compliant with PAIA and POPIA standards, I focus on making information clear, organized, and accessible.
My experience ranges from front-desk patron services to deep-dive academic literature synthesis. I am now actively looking to bring this blend of public governance and information science into a professional Librarian role within an academic, municipal, or corporate setting.
Software
Google Analytics
Adobe
Trello
Microsoft Excel
Microsoft Office
Adobe Illustrator
Adobe InDesign
Adobe Photoshop
Adobe Lightroom
Inkscape
Google Workspace
Notion
JSTOR
Zotero
SCopus
Accomplishments
Golden Key International Honour Society Award
Languages
Certification
• Graphic and Advertising Design
• Advertising and Marketing Management