Nokulunga Ritha Masilela
Alexandra
Summary
Electrical Engineering graduate with hands-on experience interning for a major industrial switchgear company, specializing in product automation and energy management. Strong analytical abilities and technical skills in electrical engineering theory, switchgears, and testing tools. Dedicated, organized, and methodical approach to tasks with practical experience in administrative assistant, stock controlling, and reception duties showcasing versatility and adaptability. Currently excelling as a sales consultant, demonstrating collaborative teamwork to achieve sales targets and adapt to market demands. Eager to continue learning and developing new skills to contribute effectively in any role.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Sales Consultant
Istore Mall of Africa
04.2024 - Current
- Achieving sales targets and exceeding expectations.
- Developing and executing sales strategies.
- Presenting and demonstrating Apple products and services.
- Understanding customer needs and offering tailored solutions.
- Closing sales and ensuring customer satisfaction
- Answering customer inquiries and resolving issues.
- Building rapport and establishing long-term relationships.
- Educating customers on product features and benefits.
- Proficiency with point-of-sale (POS) systems.
- Understanding of merchandising principles and product displays.
- Negotiating contracts and closing deals on Telkom, Vodacom and MTN
Administrative Assistant
Tommy Martin Eagle Canyon
09.2022 - 08.2023
- Bring vehicle into stock.
- Create purchase orders to suppliers for recon and fitments, ensuring that each payment has an order number.
- Monthly reporting on outstanding orders.
- Ensure required documentation is available in the deal file before invoicing.
- Report any deviations to the Financial Manager.
- Stock takes (twice a week) of all vehicles bringing vehicles into stock.
- Provisions on all vehicles that are in stock.
- Update stock list with retail prices.
- Work closely with the Sales Executives and Sales Manager/s.
- Process car parts requests from customers.
- Billing and crediting customers.
- Managing front desk operations, handling incoming calls, scheduling appointments, and providing exceptional customer service.
- Greeting visitors, directing inquiries, and maintaining a professional and welcoming atmosphere.
Sales Consultant Intern
Rentokil Initial
06.2021 - 05.2022
- Proactively generating leads and pursuing new business opportunities through prospecting, cold calling, networking and other lead generating activities.
- Delivering persuasive sales presentations to potential clients.
- Understanding customer needs and tailoring pest control and hygiene solutions accordingly.
- Negotiating contracts and closing sales deals effectively.
- Building and maintaining strong relationships with clients and stakeholders.
- Collaborating with internal teams to ensure seamless service delivery.
- Staying updated on industry trends and competitor activities.
- Meeting or exceeding sales targets and performance metrics.
- Maintaining accurate records of sales activities and customer interactions.
- Providing ongoing support to clients post-sale to ensure satisfaction.
Electrical Engineering Apprentice/ Intern
Electromechanica
06.2019 - 05.2020
- Reading and Interpreting Technical Drawings: Understanding assembly requirements from electrical schematics and blueprints.
- Assembling Switch-gears and Automation Products: Utilizing hand and power tools to assemble industrial switch-gears, power factor panels, direct online motor starters, star-delta motor starters, changeover switches, and other automation products according to design specifications and quality standards.
- Installing Electrical Components: Mounting and connecting electrical components such as circuit breakers, relays, contactor's, meters, and controllers within switchgear enclosures or automation panels using appropriate tools.
- Wiring and Testing: Wiring components and conducting tests to ensure functionality and quality.
- Documentation and Communication: Documenting procedures and communicating effectively with team members and stakeholders.
- Safety Compliance: Adhering to safety protocols while working with tools and equipment.
Education
National Diploma - Electrical Engineering
Tshwane University Of Technology
Emalahleni10.2020
National Senior Certificate - Electrical Engineering, Heavy Current
Maqhawuzela Commbined School
Tjakastad12.2015
Skills
- Customer engagement
- Handling customer complaints
- Sales development
- Verbal communication
- Upselling strategies
- Technical skills
- Building rapport
- Matlab
- SolidWorks
- SANS10142-1 knowledge
- Team player
Certification
- Drivers license
- Code C1
References
Mkhomazi, Mhlari, Assistant Manager, mkhomazi.mhlari@istore.co.za, +27 68 458 1666, iStore Mall of Africa
Timeline
Sales Consultant
Istore Mall of Africa
04.2024 - Current
Administrative Assistant
Tommy Martin Eagle Canyon
09.2022 - 08.2023
Sales Consultant Intern
Rentokil Initial
06.2021 - 05.2022
Electrical Engineering Apprentice/ Intern
Electromechanica
06.2019 - 05.2020
National Diploma - Electrical Engineering
Tshwane University Of Technology
National Senior Certificate - Electrical Engineering, Heavy Current
Maqhawuzela Commbined School
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