Nokulunga Ngwenya
Administrator
Soweto
Summary
Highly skilled and dedicated Administrator with years of experience in managing office operations, providing exceptional administrative support, and ensuring efficient workflow. Proven ability to handle multiple tasks simultaneously, maintain confidentiality, and deliver high-quality results under pressure. Adept at coordinating meetings, managing schedules, and improving office processes to enhance productivity. Strong communication and organizational skills, with a keen eye for detail and a commitment to excellence. Seeking to leverage extensive experience and expertise to contribute to the success of a dynamic organization.
Overview
11
11
years of professional experience
2006
2006
years of post-secondary education
4
4
Languages
Work History
Administrator
Numerator 2000
01.2014 - 01.2022
- Overseeing daily office operations, ensuring the smooth functioning of administrative activities, and maintaining an organized work environment
- Managing incoming and outgoing correspondence, including emails, phone calls, and mail, ensuring timely and professional communication
- Organizing and coordinating meetings, appointments, and travel arrangements for staff, ensuring efficient use of time and resources
- Keeping accurate and up-to-date records, including filing documents, managing databases, and ensuring the confidentiality of sensitive information
- Handling invoicing and billing processes, ensuring accuracy and timely processing of payments and receipts
- Assisting with human resources tasks, such as maintaining employee records, coordinating recruitment processes, and managing onboarding procedures
- Monitoring and ordering office supplies, ensuring adequate inventory levels, and liaising with vendors for procurement needs
- Generating and compiling various reports, presentations, and documents as needed, supporting management with accurate and timely information
- Acting as a point of contact between departments and external parties, ensuring effective communication and collaboration within the organization
- Ensuring compliance with company policies and procedures, and assisting in the development and implementation of new administrative policies to improve efficiency
Bank Teller
Standard Bank
01.2011 - 01.2013
- Processing cheque encashment and withdrawals following the laid-down procedures as stipulated in the Group Reference Guide (GRG)
- Receiving cheque and cash deposits according to established procedures, ensuring accuracy and compliance with the GRG guidelines
- Ensuring that cheques included in deposits are scrutinized according to Duty of Care obligations to prevent fraud and errors
- Handling transactions within laid-down limits and referring transactions exceeding these limits to the appropriate area for authorization
- Verifying that items cashed are technically correct and properly signed, adhering to the instructions outlined in the GRG
- Processing high-value transactions with precision and attention to detail, ensuring compliance with all banking regulations and procedures
- Helping with cash transactions captured by employees who do not operate tills, ensuring accurate processing and record-keeping
- Delivering excellent customer service by addressing customer inquiries, resolving issues, and offering assistance with banking services
- Ensuring that cash drawers are balanced at the end of each shift, reconciling discrepancies, and maintaining accurate records
- Processed customer transactions promptly, minimizing wait times.
Merchandiser
Dis-Chem Pharmacy
01.2011 - 01.2013
- Ensuring that shelves are fully stocked with products, organizing items according to the store's planogram, and maintaining an orderly and appealing display
- Regularly checking inventory levels, identifying stock shortages, and reporting replenishment needs to ensure optimal product availability
- Refreshing product displays to highlight promotions, new arrivals, and seasonal items, maximizing product visibility and attractiveness
- Monitoring product expiry dates and rotating stock to minimize waste, ensuring that only fresh products are available to customers
- Keeping the merchandising area clean and tidy, removing debris, and ensuring a pleasant shopping environment for customers
- Providing assistance to customers by answering their questions, guiding them to the products they need, and offering recommendations to enhance their shopping experience
- Working closely with store management to implement merchandising strategies, align with sales goals, and ensure that displays meet company standards
Education
National Senior Certificate -
South West Gauteng College
Higher Certificate in Human Resource N4 - undefined
South West Gauteng College
Skills
Ability to work in a stressful environment
Office administration
Customer service
Administrative support
Schedule coordination
Decision-making
Data confidentiality
MS office
Problem-solving
Time management
Recordkeeping and file management
Documentation and reporting
Personal Information
Driving License: Code 8 (B)
Timeline
Administrator
Numerator 2000
01.2014 - 01.2022
Bank Teller
Standard Bank
01.2011 - 01.2013
Merchandiser
Dis-Chem Pharmacy
01.2011 - 01.2013
Higher Certificate in Human Resource N4 - undefined
South West Gauteng College
National Senior Certificate -
South West Gauteng College
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