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I am a passionate and innovative Management Engineering graduate with a background work experience in the elevator industry. I have expertise in business and data analysis, strategy development, business process development and optimization, new product development, and leveraging business opportunities based on market dynamics. To further enhance my problem-solving and strategic abilities, I pursued a Master's in Management Engineering in Italy and a Bachelor's in Mechanical Engineering in India. My primary interest lies in business process management, strategic development, process optimization, and business consulting. I excel in data analysis, providing valuable insights, and facilitating well-informed decision-making. Proficiency in various digital tools enables me to deliver cutting-edge solutions that enhance business processes and promote sustainable growth.

Experienced Product Support Engineer with 8.4 years of troubleshooting and optimizing product performance. Skilled in providing data-driven insights and solutions to enhance workflows and drive innovation. Agile Technical Support Engineer adapts to providing service via phone, email, remote desktop systems and more. Committed to successfully resolving all issues and complaints to support business continuity and operational throughput. Dynamic manager of company-wide technical health and technological integrity.

Highly-motivated with a desire to take on new challenges. Strong work
ethic, adaptability, and good interpersonal skills. Adept at working
effectively unsupervised and can quickly master new skills.

Proven Technical Support Engineer with a track record of enhancing customer satisfaction and reducing system downtime at Coca-Cola. Expert in technical troubleshooting and fostering team collaboration, I significantly improved service quality and efficiency. Skilled in hardware configuration and interpersonal communication, I consistently exceeded performance metrics, contributing to a more robust IT infrastructure.

Dynamic Technical Support Engineer with a proven track record at Movate - Netgear, excelling in network troubleshooting and client communication. Adept at resolving complex issues and enhancing customer satisfaction through effective support case resolution. Committed to continuous learning and leveraging CRM software to drive operational efficiency and team collaboration.

Nokulunga Mkize

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Afrihost

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IQ Academy
57a Western Ave, Vincent, East London, 5201

ALX Africa
Online

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Technical Support Engineer

IQ Academy

ALX Africa

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