Nokulunga Lushaba
Operations Associate
Johannesburg
Summary
Dependable and detail-oriented professional adept at quickly identifying and resolving operational issues, implementing new processes and providing exemplary customer service. Possesses excellent organizational, problem-solving, and communication skills. A results-driven candidate with successful track record of providing administrative support in busy office environments. Adept at handling multiple projects and prioritizing tasks.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
Work History
Operations Associate
BI Technologies Africa
06.2024 - Current
- Oversaw daily operations, ensuring timely completion of tasks and adherence to company policies and procedures.
- Built relationships with external stakeholders to establish seamless operations.
- Developed and implemented strategies to maximize productivity and streamline operations.
- Collaborated with other departments to establish smooth implementation of operational processes and procedures.
- Participated in process mapping exercises to identify bottlenecks, proposing solutions to enhance efficiency and productivity.
- Implemented quality control measures, reducing errors and enhancing overall product quality.
- Improved operational efficiency by implementing new processes and streamlining existing workflows.
- Maintained and prioritized to-do-list and followed up to complete tasks on-time.
- Resolved customer issues promptly and professionally, maintaining high satisfaction rates while minimizing escalations.
- Served as a liaison between departments, facilitating communication to ensure smooth operations throughout organization.
Strategic Partner and Alliances Intern
Hitachi Vantara
03.2023 - 03.2024
- Established clear communication channels with partners to ensure timely information exchange and efficient decision-making processes.
- Maintained regular contact with partners through meetings or calls to discuss progress updates, challenges faced, or any emerging trends impacting the partnership landscape.
- Managed a portfolio of strategic partnerships, closely monitoring progress towards established objectives and adjusting strategies accordingly.
- Coordinated joint events such as webinars or conferences to showcase partnership success stories and promote future collaboration opportunities.
Commercial Underwriter
SGI Guarantee Acceptances
09.2021 - 12.2022
- Reduced claims payouts by proactively identifying potential risks and recommending mitigation measures.
- Participated in ongoing professional development opportunities to remain current on best practices within the commercial underwriting field.
- Enhanced client satisfaction by thoroughly assessing risk factors and negotiating appropriate coverage plans.
- Streamlined underwriting processes for increased efficiency and accuracy in evaluating insurance applications.
- Established trust with brokers through transparent communication about underwriting decisions and rationale behind them.
- Analyzed various financial statements to accurately assess the creditworthiness of potential clients.
- Met with customers, agents and brokers to negotiate coverage, price, and service delivery.
- Utilized knowledge of insurance principles, policies and procedures to make decisions on risk assessment.
- Developed and implemented underwriting policies and procedures, establishing useful and accurate processing of applications.
- Evaluated applications to determine insurance coverage and appropriate risk classifications.
- Contributed to company growth by maintaining strong relationships with brokers, ensuring a steady flow of new business opportunities.
- Effectively managed a diverse portfolio of clients, balancing workload priorities to meet tight deadlines without sacrificing quality.
- Championed a culture of continuous improvement by regularly reviewing workflows and implementing innovative solutions to enhance overall performance.
Underwriting Assistant
Alexander Forbes
02.2017 - 06.2020
- Supported review, acceptance, or denial of new or renewal business after carefully reviewing all information.
- Calculated group and individual renewal rates based on customers' background, industry and demographic information.
- Enhanced overall team productivity by implementing new organizational strategies for managing workload and prioritizing tasks.
- Maintained high levels of accuracy in data entry, reducing errors in policy issuance and minimizing potential losses.
- Aided in training new Underwriting Assistants, sharing knowledge of company procedures and systems to ensure their successful integration into the team environment.
- Maintained a high level of professionalism in all interactions with clients, ensuring that their needs were met in a timely and satisfactory manner.
- Supported underwriters with thorough research and documentation, enabling informed decisions on coverage limits and premium pricing.
- Ensured compliance with all regulatory requirements through diligent record-keeping and strict adherence to company policies.
- Analyzed applicant data for risk assessment, ensuring accurate decision-making for policy approvals and denials.
- Participated in ongoing professional development opportunities, staying current on industry trends and best practices for underwriting assistants.
- Responded to customer requests via telephone and email and effectively answered questions and inquiries.
Administrative Assistant
JHI Retail
10.2016 - 01.2017
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Created and maintained databases to track and record customer data.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Scheduled office meetings and client appointments for staff teams.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Education
Bachelor of Accountancy - Finance
University of Johannesburg
Johannesburg, South Africa 02.2012 - 03.2016
Skills
Operations Management
Team Support
Operational Reporting
Operational Efficiency
Proficient in Hubspot, Jira, Microsoft 365
Relationship Building
Administrative Support
Customer Service
Interpersonal and written communication
Effective Communication
Teamwork and Collaboration
Multitasking Abilities
Certification
Introduction to Cybersecurity Training - Sep 2023
Timeline
Operations Associate
BI Technologies Africa
06.2024 - Current
Strategic Partner and Alliances Intern
Hitachi Vantara
03.2023 - 03.2024
Commercial Underwriter
SGI Guarantee Acceptances
09.2021 - 12.2022
Underwriting Assistant
Alexander Forbes
02.2017 - 06.2020
Administrative Assistant
JHI Retail
10.2016 - 01.2017
Bachelor of Accountancy - Finance
University of Johannesburg
02.2012 - 03.2016
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