Nokulunga Hadebe
Operation Shift Manager
Verulam
Summary
Shift Manager: Professional in operations with over a decade of experience. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
16
16
years of professional experience
3
3
years of post-secondary education
Work History
SHIFT MANAGER OPERATIONS
SHOPRITE DC
05.2021 - Current
- Plan shift targets
- Manage productivity as per set targets (KPI)
- Forecast of shift cost (hours/rate)
- Shift reports (End shift)
- Maintain and implement HR and IR policies
- Responsible for strategic shift planning, compliance and adherence of client model in liaison with client management
- This include Inbound, Production, Outbound, Salvage and safety, health, environment and quality (SHEQ) Management
- Manage and integrate implementation of Service Level Agreements (SLAs) with stakeholders
- Manage 8 departmental supervisor and TES Manager (200 TES staff)
- Returns/IBTs
- Kept employees operating productively and working on task to meet business and customer needs.
- Trained and mentored new employees to maximize team performance.
- Worked closely with team members to schedule breaks and shifts to meet state regulations
- Managing equipment(Chep pallets, totes, crates and cages)
- The Recycle process/ Waste ( baling process)
- Reverse logistics ( backhauls & longhauls)
SITE AND SERVICE MANAGER
SHOPRITE DC
03.2018 - 04.2021
- Responsible for coordinating shift
- Ensure timeous delivery of stock to stores
- Stock Management
- Managing team of staff effectively
- Ensure productivity levels, quality and service levels are maintained
- Broken record for production 84k cases in one day
- Housekeeping and managing equipment and machines
- Plan shift within company budget
- Monitor and minimize damages and pilferage
- Manage truck turnaround time and receipt to put-away
- Quality Checks
DESIGNATE DC TRAINEE MANAGER
SHOPRITE DC
01.2018 - 03.2018
- Trained in all DC departments, Procurement, Planning, Operation, administration and Finance.
DC SYSTEM ADMINISTRATOR
Foschini Retail Group
01.2015 - 12.2017
- Responsible of Administration of DC stock takes
- Manage cycle count and adjustments
- Dealing with store quires
- For 5 months standing in as Hub assistance Process Manager
- Managing team and workforce planning
- Training staff on Standard Operation Produces, 6's and Best Operating Practices
- Weekly, monthly stock on hand reports and update delivery report daily
- Plan, schedule deliveries and call customers
- Checklist for delivery vehicle, KM readings and book
- Demonstrated strong organisational and time management skill while managing multiple projects
- Demonstrated a high level of initiative and creativity while tackling difficult tasks
DISTRIBUTION CENTER ASSISTANT
ACKERMANS - SOUTH AFRICA
02.2008 - 02.2014
- Work all departments from receiving, IBT, Inventory, picking line and hanger plant
- Check orders on shipment advice for availability in WMS on purchase order details
- Confirm delivery document corresponds with booking information
- Check for new supplier booking request
- Check in WMS that orders are green sealed, released and into DC dates
- Corresponding with booking request
- Filing all delivery notes daily and all rework slips daily
- Presentation of Visual Performance Management board once per week.
- Supervised team of 250 employees in absent of department supervisor
Education
Bachelor of Business Administration - Business Administration
MANCOSA
Durban, KZN 07.2021 - Current
Supply Chain Management NQF5 - undefined
DURBAN UNIVERSITY OF TECHNOLOGY
Durban, KZNNational Senior Certificate - undefined
MEADOWLANDS SECONDARY SCHOOL
Skills
Able to work under pressureleadershipcommunicationpeople skillcustomer careproblem solvingcomputer Literacyaccuracynumeracyplanning and management
Mentoring and Coaching
Interpersonal Skills
Decision-Making
Accomplishments
- Year 2022 Adfusion Contact Management: Shoprite DC Excellent Service award
- Year 2021 Adfusion Contact Management Service: (Shoprite DC) Best Shift (won agency completion for the year)
- Year 2013 Ackermans: Most Developed Employee, Employee of the year as nominee. Employee of the month of May
- Year 2012 Ackermans: Employee of the year as a nominee, Employee of the month of February
- Year 2011 Ackermans: Employee of the month of April
Further Skills
- Computer proficiency: Word, Excel, PowerPoint, Internet and Emails.
- SAP (COR3)
- ODS: online delivery schedule
- INFOR
- WMS Warehouse Management Systems
- ODS (Online Delivery Service)
- Supply Chain
- Performance tracking
- Budgeting
References
- Cindy Coetzee, 0658137545, Return Centre Manager (Shoprite DC)
- Mandla Mabele, 0838659563, Operations Manager ( Shoprite DC)
- Ntokozo Mvelase, 0835545464, Distribution Centre Manager (The Foschini Retail group logistics)
Timeline
Bachelor of Business Administration - Business Administration
MANCOSA
07.2021 - Current
SHIFT MANAGER OPERATIONS
SHOPRITE DC
05.2021 - Current
SITE AND SERVICE MANAGER
SHOPRITE DC
03.2018 - 04.2021
DESIGNATE DC TRAINEE MANAGER
SHOPRITE DC
01.2018 - 03.2018
DC SYSTEM ADMINISTRATOR
Foschini Retail Group
01.2015 - 12.2017
DISTRIBUTION CENTER ASSISTANT
ACKERMANS - SOUTH AFRICA
02.2008 - 02.2014
Supply Chain Management NQF5 - undefined
DURBAN UNIVERSITY OF TECHNOLOGY
National Senior Certificate - undefined
MEADOWLANDS SECONDARY SCHOOL