Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Nokululeko Nadine Sithebe

Johannesburg

Summary

Accomplished Client Services,Retention Specialist Claims Business Motor and Non motor,with 9 years of experience delivering exceptional customer support, resolving claims efficiently, and substantially improving client loyalty. Adept at leveraging systems and data-driven strategies to reduce churn, enhance customer satisfaction, and boost retention. Recognized for crafting personalized client solutions, streamlining claims processes, and consistently delivering measurable results.

Overview

12
12
years of professional experience

Work History

Business Claims VIP Advisor

Miway Insurance
09.2021 - 09.2023

Retention Specialist

Miway Insurance
09.2016 - 09.2021

Client Advisor

Miway Insurance
09.2014 - 09.2016

Claims non motor advisor and 2ic

MiWay Insurance
11.2017 - 10.2021

Client Services

Multichoice
12.2013 - 08.2014

Homework Supervisor

Impumelelo
09.2011 - 02.2012

Education

Regulatory Exams RE 05 -

Octomate

National Diploma - Business Administration specializing in IT & Accounting

PC Training And Business College
01-2011

Matric

Senaoane Senior Secondary School
04.2001 -

Skills

Claims handling,processing,management and settlement

References

  • Tracey Tshuma, 082 548 3803, Claims Team Leader
  • Clement Motau, 064 853 2047 , Retentions Manager

Timeline

Business Claims VIP Advisor

Miway Insurance
09.2021 - 09.2023

Claims non motor advisor and 2ic

MiWay Insurance
11.2017 - 10.2021

Retention Specialist

Miway Insurance
09.2016 - 09.2021

Client Advisor

Miway Insurance
09.2014 - 09.2016

Client Services

Multichoice
12.2013 - 08.2014

Homework Supervisor

Impumelelo
09.2011 - 02.2012

Matric

Senaoane Senior Secondary School
04.2001 -

Regulatory Exams RE 05 -

Octomate

National Diploma - Business Administration specializing in IT & Accounting

PC Training And Business College
Nokululeko Nadine Sithebe