Experienced and reliable customer service representative with extensive experience providing assistance in a busy call center setting. Strong dedication to helping customers resolve issues and cultivating a positive image of the company. Excel in both team environments and alone. Proven ability to listen attentively, solve problems quickly and efficiently, and create high-quality professional relationships with callers. Fully committed to following company procedures and winning loyal customers.
Hi, I’m
Nokukhanya Hlengiwe Dlamini
Customer Service Representative
Bluff, Durban
Summary
Overview
15
years of professional experience
4
years of post-secondary education
Work History
Self Employed Durban
Food Business Owner
01.2018 - 01.2024
Job overview
- Every day involves a mix of important tasks: running the business smoothly, finding new customers, providing excellent services, and taking care of paperwork. This also includes managing orders, helping customers, ensuring cleanliness, and offering a welcoming atmosphere.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Organized and detail-oriented with a strong work ethic.
- Managed time efficiently in order to complete all tasks within deadlines.
DBU CLEANING SERVICEDurban
CUSTOMER SERVICE
01.2022 - 01.2024
Job overview
- Generate sales leads.
- Identify (POPI act) and assess customers' needs to achieve satisfaction.
- Ensured client data was current.
- Build sustainable relationships and trust with customer accounts through open and interactive communication.
- Notify management of deficiencies or repairs required.
- Oversaw significant call traffic with proficiency.
- Stock and maintain supply rooms.
- Provided friendly, helpful customer service to over 45 customers daily.
African BankDurban
Accounts Consultant
01.2011 - 01.2018
Job overview
- Research, identify and resolve customer complaints using applicable software.
- Update and Capture client information on the system
- Handle and resolve customer complaints
- Upsell products and services
- Provide product and service information to customers
- Document call information according to standard operating procedures
- Provide product and service information to customers
- Follow up customer calls where necessary
- Developed comprehensive financial models to support decision-making processes for clients.
- Increased client satisfaction by providing timely and accurate financial advice.
- Used consultative sales approach to understand and meet customer needs.
- Created and implemented marketing strategies and proposed innovative ideas to attract new clients.
Edcon Group
SALES RETAIL REP
01.2009 - 01.2010
Job overview
- Overseeing deliveries
- Handling payments
- Merchandising
- Assisting customers with queries
- Ordering Stock and Stock taking
Education
LINKEDIN LEARNING
Career Essentials from Generative AI
University Overview
ALISON COLLEGE
Caregiver certificate
01.2022 - 01.2023
University Overview
DITIGAL SKILL OF AFRICA COLLEGE
Digital Marketing from Certificate
University Overview
DITIGAL SKILL OF AFRICA COLLEGE
GED
11.2021 - 01.2021
University Overview
WOODHURST SECONDARY SCHOOLDurban
High School Diploma
01.2003 - 12.2006
University Overview
Skills
Additional Information
Additional Information
REFERENCES:
Ms Nombuso Jali - DBU Supervisor: 0768744105
Mrs Yonela Bhengu - African Bank Supervisor/Team leader: 0828461255
Timeline
CUSTOMER SERVICE
DBU CLEANING SERVICE
01.2022 - 01.2024
ALISON COLLEGE
Caregiver certificate
01.2022 - 01.2023
DITIGAL SKILL OF AFRICA COLLEGE
GED
11.2021 - 01.2021
Food Business Owner
Self Employed
01.2018 - 01.2024
Accounts Consultant
African Bank
01.2011 - 01.2018
SALES RETAIL REP
Edcon Group
01.2009 - 01.2010
WOODHURST SECONDARY SCHOOL
High School Diploma
01.2003 - 12.2006
LINKEDIN LEARNING
Career Essentials from Generative AI
01.2025
DITIGAL SKILL OF AFRICA COLLEGE
Digital Marketing from Certificate
01.2021
Similar Profiles
Maureen Cowan-MageeMaureen Cowan-Magee
Graphic Designer/Illustrator at Self EmployedGraphic Designer/Illustrator at Self Employed
Richa JadwaniRicha Jadwani
Financial Market Trader at Self EmployedFinancial Market Trader at Self Employed
Uriel AcostaUriel Acosta
Clothes Seller at Self EmployedClothes Seller at Self Employed
DONNA MITCHELLDONNA MITCHELL
Support Worker at Self EmployedSupport Worker at Self Employed
Noxolo ShaziNoxolo Shazi
Tutor at FVS TutoringTutor at FVS Tutoring