Nokukhanya Msithini
Director
Balfour
Summary
Results-driven manager with expertise in team leadership and problem-solving. Improved customer satisfaction through effective dispute resolution and streamlined communication. Developed staff skills, achieving departmental goals through strategic planning and enhanced marketing efforts.
Overview
7
7
years of professional experience
Work History
Manager
Mphemba Sompisi Tours
08.2023 - Current
- Conducted risk assessments to identify potential project challenges and solutions.
- Collaborated with architects and engineers to refine project specifications.
- Mentored junior staff, fostering skills development within the team.
- Streamlined communication channels between stakeholders for improved project outcomes.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved safety procedures to create safe working conditions for workers.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Improved marketing to attract new customers and promote business.
Administrator
LWETHU UTHANDO CONSTRUCTION AND PROJECTS
07.2019 - 03.2023
- Led project teams to ensure timely completion of construction initiatives.
- Developed and implemented strategic plans to optimize resource allocation.
- Managed budget and financial reporting processes for multiple projects.
- Implemented project tracking tools to monitor progress and improve workflow transparency.
- Led cross-departmental meetings to align project goals and foster collaborative efforts.
- Mentored junior staff on administrative best practices, promoting skill development within the team.
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Established an organized filing system that streamlined document retrieval and reduced misplaced files.
- Maintained accurate documentation of company policies and procedures for easy reference by all employees.
- Served as a liaison between departments, fostering open communication channels that improved overall organizational function.
- Supervised administrative support staff members, offering guidance, feedback, and mentorship that contributed to their professional growth and development.
Education
Enduser Applications - Business Management
Academy International Institute
Ermelo11-2011
High School Diploma -
Qhubulwazi Combined School
Volksrust , 2470 , Mpumalanga 12-2007
Skills
Customer service
Team leadership
Time management
Decision-making
Verbal and written communication
Complex Problem-solving
Staff training and development
Staff management
Task delegation
Goal setting
Additional Information
References
name : Bongani Mbele
Contact: 078 6602118
Timeline
Manager
Mphemba Sompisi Tours
08.2023 - Current
Administrator
LWETHU UTHANDO CONSTRUCTION AND PROJECTS
07.2019 - 03.2023
Enduser Applications - Business Management
Academy International Institute
High School Diploma -
Qhubulwazi Combined School