Nokukhanya Madiba

• Products = Cloud Web-based products
• Product Domain = Cloud Services [Data Analytics & AI]

Highlights:

1. Continuous problem identification and opportunity identification for solve problems for Finance professionals using the software solutions - Data Visualisation tool and AI Assistant.

2. Owned the South African product strategy for AI and Analytics solutions by identifying market requirements, collaborating with global product teams and prioritising localisation opportunities.

3. Researched, designed and developed an MVP use case for the local market for the Data Visualisation tool and AI Assistant.

4. Managed to get through rounds of Alpha, Beta testing with customers to get feedback on MVP and improve it.

5. Ensured Product readiness by collaborating with other stakeholders to have the product, its story and collateral ready for market.

6. Led product adoption efforts through customer education, onboarding, documentation and stakeholder enablement, ensuring successful rollout of new capabilities.

• Products = Mentoring App
• Product Domain = Mentoring and Community building

Highlights

1. Participated in industry conferences, networking with peers and staying informed about emerging trends and technologies.

2. Identified a customer problem.

3. Interviewed users and Validated assumptions.

4. Built an MVP.

5. Iterated the concept.

6. Pitched and Won funding.

7. Managing of people and operations.

• 1. Adapted mentorship style based on individual mentee needs, enabling tailored interventions that drove better results than one-size-fits-all approaches.
• 2. Offered constructive feedback on mentee progress, enabling them to refine their skills and enhance their potential.
• 3. Enhanced mentee performance by providing personalized guidance and support.
• 4. Provided guidance and recommended coping mechanisms for youth dealing with difficult issues.

• Products = Desktop and Cloud Web-based products
• Product Domain = Collaborate, Time & Billing, CloudApp

Highlights:

1. 25 Software feature releases to date. 22 Cloud Feature Releases & 3 Desktop Feature Releases that add value to users. Through effective collaboration with multiple stakeholders including Marketing etc.

2. KPIs/Metrics include Product Success, Customer Success, Data driven decision making and Operational Excellence.

3. Owning & managing the product backlog, writing stories and managing development from MVP to product maturity to create value for users.

4. Creating Specification Requirements document for features using data gathered from Stats, users, observations, surveys through Aha! Roadmaps and Ideas.

5. Designing User Journeys for features using Draw.io and including UX principles.

6. Creating an entire product e-learning training course for product launch to help internal & external stakeholders with product awareness, knowledge and onboarding.

7. Daily problem-solving with the Product/Development/Clients using Design thinking and Agile principles.

8. Building relationships & sharing positivity with colleagues.

9. Managing collaboration with stakeholders, and dependencies with other teams.

10. Leading the agile dev team to Tuckman's performing stage and steady velocity.

• Role: Problem-solving in Auditing/Tax/Accounting/Consulting Practice:

Highlights:

• 1. Contribution to the Innovation of a client business by solving complex tax problems for clients.
• 2. Learning everything about Sales, Finance, Tax, and Accounting in the Financial Services industry.
• 3. Problem-solving and discovering opportunities for tax relief and tax savings for clients.
• 4. Delivering best customer experiences when providing a Tax consulting services.
• 5. Relationship building with colleagues & clients

Tax Consulting:

• Income tax : Individuals, Small businesses and Trusts.
• Provisional tax
• Dividend tax
• Capital gains tax
• Value added tax
• Dispute tax resolution
• Tax Administration Act 28 of 2011
• Income Tax Act 58 of 1962.

Practice Management:

• General administration
• Engagements with new clients
• Maintaining client relationships
• Maintaining supplier/affiliated organisations relationships
• Time and Expenses
• Billing and processing for clients
• Collaborating with different stakeholders to deliver quality work to clients and meet deadlines.