Nokukhanya Dlomo

• Company Overview: Training and Coaching
• Content Creation: Creating visually appealing graphics, short videos, written content and captions that aligns with Virtualy Training's brand voice
• Content Scheduling: Developing, scheduling, and publishing engaging content across social media platforms (LinkedIn, Instagram and Facebook)
• Engaging and Community Management: Monitoring all social media channels, responding to comments/messages, and fostering community engagement across the platforms
• Trend Research: Keeping up-to-date with trends, platform updates, and best practices in social media marketing
• Analytics and Reporting: Tracking, analyzing, and reporting on social media performance using analytics tools
• Collaboration: Liaisons with the Directors to develop campaigns that support business goals
• Business Development: Managing outreach, partnerships, or collaborations where applicable
• Talent Placement: Screening and matching qualified Virtual Assistants with business owners based on their needs

• Managed Client Account and CRM of a London-based business with over 6 branches
• Managed the sales process from first point of contact till handover.
• Contacted prospects from the CRM and set appointment.
• Handled documentation process and compliance
• Assisted customers with the onboarding process and timely resolved incidents.
• Collaborated with operations team to ensure seamless handoffs, resulting in smoother customer transitions.
• Conducted regular account reviews to assess progress and strategize future growth opportunities for clients.
• Compiling Sales Report to the Executive Team.
• Handled other marketing duties

Handled multiple client accounts (Coaches and Start-up Founders) on following tasks:

• Implementing sales strategy development to drive revenue growth and client acquisition
• Managed the end-to-end customer journey, ensuring high satisfaction and retention
• Built and nurtured strong relationships with business owners, providing tailored digital marketing solutions
• Designed and implemented customer support processes, improving response time and issue resolution
• Conducted sales calls, presentations, and negotiations to onboard new clients
• Trained a high-performing sales and support team
• Utilized CRM tools to track leads, sales performance, and customer feedback

Company Overview: Wizz Digital is a Business Coaching & Marketing Agency serving the aspiring, upcoming and established Corporate Escapees, Course Creators, Coaches, Virtual Assistants & Agencies, Service Providers and Start-up Founders, focusing on scaling brands online, specializing on robust business success in:

• Social Media Marketing, Search Engine Optimization (SEO) and Online Marketing
• Email Marketing, Digital Strategy, Web Design
• Lead Generation and Social Selling
• Course Creation
• Business Coaching and Account Management
• Content Creation and Copy writing
• Online Events Hosting, Campaign Planning and Implementation
• Wizz Digital is a Business Coaching & Marketing Agency serving the aspiring, upcoming and established Corporate Escapees, Course Creators, Coaches, Virtual Assistants & Agencies, Service Providers and Start-up Founders, focusing on scaling brands online, specializing on robust business success

As Key Account Manager I handled:

• Leading client relationship developments and formulating retention plans.
• Oversaw a diverse portfolio of clients, ensuring that each account received personalized attention and care tailored to their unique needs and expectations.
• Developing plans to address customer satisfaction.
• Acting as point of contact for all incidents reporting and complaints resolutions.
• Facilitating sales meetings and negotiations of contracts.
• Conducting periodical contact with key account clients to establish satisfaction and identify cross-selling opportunities.

Company Overview: SM Forex and Stocks is intermediary partner for Stock Market College that provides Financial Markets Trading Education, Trading Platform MT5, Daily Trading Signals, ongoing Backup & Support and Certification on completion of training

• As Marketing and Sales Consultant I handled:
• Business Development Strategies and Sales
• Financial Markets presentations and closing sales
• SM Forex and Stocks is intermediary partner for Stock Market College that provides Financial Markets Trading Education, Trading Platform MT5, Daily Trading Signals, ongoing Backup & Support and Certification on completion of training

• Handling Banking and Financial service consulting
• Upsell and cross-selling the Bank's products
• Drive client acquisition and retention through obtaining quality referrals and conducting telesales
• Achieving branch targets within the SLA
• Rendering solution-based complaints management
• Problem solving and reporting of incidents to correct departments
• Performing FICA compliant practices with high attention to detail
• Credit granting with compliance to the NCR, arrears management and compliance to other risk policies
• Filing admin and sourcing of contracts
• Formulating effective action plans to assist the team in achieving the branch's key performance focus-areas
• Leading training and learning sessions for the team
• Conducting loan reviews and coaching to the team
• Direct sales and team performance-review reporting to Regional Manager
• Managing branch stationery admin (daily MasterCard stock check, devices testing, stationery order reconciliation)

I handled:

• Liaisons with venue managers on executing brand activations on-site events
• Brand Campaigns activation
• Driving direct sales for brands
• Driving brand awareness on various marketing channels
• Increasing brand visibility and ensuring availability with correspondence to the market demand
• Timely executing brand activations and exhibitions
• Conducting client experience surveys and run customer competitions
• Booking and confirming training schedule for promoters
• Compiling daily Sales Report for respective brand stakeholders

As a Promoter I handled:

• Coordinating logistics of promotional materials delivery, ensuring timely arrival at event locations
• Boosting product sales by demonstrating product features and benefits during promotional events.
• Maintained accurate records of promotions, inventory levels, and event outcomes for future analysis and improvement efforts.