Nokubonga Phungula

• Sales analysis : Track sales and documenting interactions .Identify trends and opportunities on data and areas of improvement to increase sale rate.
• Customer service: provide excellent customer service before and after sales is essential for maintaining client satisfaction
• Data capturing :Record accurate and efficient records in customer database.

Test products: collaborated with cross-functional teams to identify and address customer needs .Test new products introduced in the business before products gets implemented in the business

• Claims :
• Maintained claims data in systems.
• Conducted day-to-day administrative tasks to maintain information files and process paperwork.
• Documented information gathered in field and uploaded data to company database for efficient processing using [Salesforce, galahad and genesis].
• Facilitated smooth communication between all parties involved in the claims process – from clients to adjusters – resulting in efficient resolutions without undue delays or setbacks.
• campaigns dialed : hospital cash , upsell, Gap cover, auto ,retentions.

• sales and analysis : keeping track of sales , documenting interactions with clients and analyzing sales data to identify trend , opportunities and most importantly areas of improvement.
• customer service : providing excellent customer service before and after sales to maintain client satisfaction and possible future business . Answered inquiries and provided information to possible clients , distributed appropriate paperwork and fulfilled quote requests to deliver excellent customer services , set follow up callbacks to discuss quotations and explore additional investment opportunities.
• Stay Updated with industry Trends : Conducted comprehensive market research , staying up to date on trends and developments within the industry.
• Completed training programs : Its vital to remain updated and further develop proficiency of important industry information .
• Enhanced client satisfaction: Personalized quotes tailored to clients individual needs.
• Conducted surveys and documented all responses.

• Processed refunds and exchanges in accordance with company policy.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
• Marked stock with identification tags and labels to outline information such as storage locations.

• Continuously refined personal approach to customer interactions, utilizing feedback from team members and supervisors to improve retention outcomes.
• Enhanced customer loyalty by proactively addressing concerns and providing personalized solutions.
• Analyzed trends in customer feedback to identify areas for potential improvement within the organization.
• Leveraged strong communication skills to clearly articulate product features, benefits, and pricing options to clients during calls or emails.
• Increased sales revenue by consistently meeting and exceeding sales targets.
• Identified and resolved complex issues by applying advanced analytical and troubleshooting strategies.