NOKUBONGA PHAKATHI
Johannesburg
Summary
- Risk Management & Profitability: I am motivated to protect the company’s assets by identifying potential risks and losses, accurately evaluating exposures, and setting appropriate premiums or policy terms.
- Analytical Thinking & Decision-Making: I enjoy acting as a “gatekeeper,” using my judgment to navigate complex cases and find solutions that align with company guidelines.
Overview
11
11
years of professional experience
Work History
First level underwriter
Santam
03.2025 - Current
- Analysed financial documents to accurately assess client stability and risk potential.
- Analysed financial documents to accurately assess client stability and risk potential.
- Worked with colleagues to review, accept or deny new and renewal business.
- Prepared detailed reports on underwriting activities, highlighting areas for improvement.
- Obtained vital information to specify insurance type and coverage level.
- Determined level of acceptable risk by reviewing applications for coverage and loss control reports.
Insurance Consultant
Santam
Johannesburg
06.2022 - Current
- Advised existing and prospective clients on different insurance policies.
- Evaluated new insurance products, assessing suitability for client portfolios.
- Explained complex policy details in a non-technical manner.
- Maintained commercial policies while liaising with brokers to ensure compliance with risk standards and the company's operating procedures.
Enquiries Clerk
Quest
10.2017 - 01.2018
- Assessed customer needs through effective communication, anticipating and addressing queries.
- Sold banking products, facilitating customer migration to digital platforms.
- Managed confidential documents, ensuring secure filing and retrieval in compliance with regulations.
- Protected sensitive information to maintain compliance with data security standards.
- Handled photocopying documents, updating files and faxing communications for staff.
Sales, and service consultant
First National Bank
VRYHEID
10.2015 - 02.2016
- Developed and maintained strong relationships with new and existing customers, contributing to achievement of sales targets.
- Sold banking products and facilitated customer migration to digital banking platforms, improving customer engagement.
- Provided tailored solutions to meet individual customer needs, enhancing client satisfaction.
- Addressed and resolved customer complaints swiftly to maintain a positive company image.
- Coordinated logistics of product deliveries to ensure timely and accurate service, enhancing overall customer satisfaction.
- Tailored communication style to suit diverse customer base, building rapport and trust through personalised interactions.
Education
Post Graduate Diploma in Finance, Banking and Investment management
university of KwaZulu-Natal
01-2027
RE5 -
Moonstone
01-2018
Bachelor of commerce - Economics and Finance
University of kwaZulu-Natal
01-2015
Skills
- Adaptability
- Team player
- Time management
- Problem-solving
- Risk assessment
- Customer service
References
Elsebe Styles Manager for First Line Underwriters of Expertise 083 493 7148
Nonhlanhla Mmotla Santam First line Manager 081 479 4864
Timeline
First level underwriter
Santam
03.2025 - Current
Insurance Consultant
Santam
06.2022 - Current
Enquiries Clerk
Quest
10.2017 - 01.2018
Sales, and service consultant
First National Bank
10.2015 - 02.2016
Post Graduate Diploma in Finance, Banking and Investment management
university of KwaZulu-Natal
RE5 -
Moonstone
Bachelor of commerce - Economics and Finance
University of kwaZulu-Natal