Summary
Work History
Education
Skills
Personal Details
References
Timeline
Generic
NOKUBONGA MTHALA

NOKUBONGA MTHALA

Durban,KZN

Summary

Summary

I am a flexible, reliable young woman who posses excellent time keeping skills. I am an enthusiastic, self-

motivated, responsible and hard-working person. I am able to work well both in a team environment as well as

using my own initiative to achieve the desired result and of course willing to absorb more depth in knowledge if

given an opportunity to learn.

Work History

Teller

ZamaSenzo Cash Loans
01.2021 - 01.2024
  • Role and Responsibilities as a Teller:
  • Receive checks money, a debit, and credit payment from clients.
  • Solve any issues that pertain to transactions.
  • Answer all accounts and banking-related inquiries.
  • Follow company procedures to count and manage all the funds they receive from clients.
  • Build and maintain client relations by providing high-quality services.
  • Use the provided electronics to document all transactions they conduct during their shift.
  • Reconcile all transactions at the end of their shift.

Shop Assistant

Supersave Supermarket
06.2019 - 12.2020
  • Assisted customers with inquiries, ensuring a positive shopping experience.
  • Maintained optimal product displays and organized merchandise on shelves.
  • Processed transactions accurately using point-of-sale systems.
  • Collaborated with team members to streamline inventory management processes.
  • Monitored stock levels, coordinating restocking efforts with management.
  • Resolved customer complaints effectively, fostering loyalty and satisfaction.
  • Completed daily tasks accurately and on-time to support shop needs.
  • Maintained a clean and organized shop floor, optimizing space for ease of customer navigation.
  • Swept and mopped floor, wiped windows and fixtures after closing to support cleanliness and maintain organized store.
  • Provided excellent customer service, promptly addressing inquiries and resolving issues.
  • Checked incoming orders and organized new stock.
  • Assisted customers in locating items, ensuring a positive shopping experience.
  • Organized shelves to remove slow moving items and add new merchandise.
  • Assisted customers in finding items and explained benefits and services to increase sales and satisfaction.
  • Handled customer returns according to company policies, ensuring a fair resolution for all parties involved.

Office Administrator

Malambu Financial Services
01.2018 - 11.2019
  • Coordinated office operations, ensuring efficient workflow and adherence to company protocols.
  • Streamlined document management processes, enhancing retrieval speed and organization.
  • Implemented scheduling systems for meetings, optimizing resource allocation and time management.
  • Managed vendor relationships, negotiating contracts to secure favorable terms for services.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Mentored junior staff in administrative tasks, fostering team collaboration and skill development.
  • Maintained electronic and paper filing systems for easy retrieval of information.
  • Tracked office supplies and restocked low items to keep team members on-task and productive.
  • Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
  • Contributed to a positive work environment by fostering strong working relationships among colleagues.
  • Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
  • Assisted in event planning efforts for company gatherings, conferences, or workshops to enhance employee engagement and networking opportunities.
  • Enhanced team collaboration with the establishment of clear communication channels and guidelines.
  • Facilitated transition to remote work by setting up efficient virtual office systems, maintaining productivity during challenging times.

Education

Senior Certificate -

Amandlethu Secondary School
Durban

Business Administration -

ATVANCE
Pietermaritzburg

Basic Computer Course - Ms word, Ms Excel, Ms Power Point and Internet

Olwazini Discovery Centre
Pietermaritzburg

Course - HIV & AIDS Counselling

Icebolentsha Foundation
Durban

Health and Safety - Introduction

EduCourse Online Learning
Durban

Supported TB treatment observation -

World Health Organization
Durban

Construction: Roadwork Skills Program -

Fuze
Pietermaritzburg

Skills

Cash handling

Customer account inquiries

Check processing

Banking regulations

Decision-making

Customer relations

Time management

Multi-lingual (IsiZulu & English)

Personal Details

Personal information

Date of Birth:       15 March 1997

ID Number:           9703151043080

Sex:                       Female

Marital Status:     Single

Nationality:          South African

Health:                 Excellent

Tax Number:        3489031173

Driver License:    Code 10/C1

References

  • Mrs., AZ Cele, Manager, 071 575 6888
  • Manager, 033 394 8617
  • Mr M Malambu,067 350 1929

Timeline

Teller

ZamaSenzo Cash Loans
01.2021 - 01.2024

Shop Assistant

Supersave Supermarket
06.2019 - 12.2020

Office Administrator

Malambu Financial Services
01.2018 - 11.2019

Senior Certificate -

Amandlethu Secondary School

Business Administration -

ATVANCE

Basic Computer Course - Ms word, Ms Excel, Ms Power Point and Internet

Olwazini Discovery Centre

Course - HIV & AIDS Counselling

Icebolentsha Foundation

Health and Safety - Introduction

EduCourse Online Learning

Supported TB treatment observation -

World Health Organization

Construction: Roadwork Skills Program -

Fuze

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NOKUBONGA MTHALA