Nokubonga Mqhayi

Professional with strong background in front office operations and administrative support, adept at managing high-volume environments with efficiency and calm. Skilled in handling multiple tasks, customer interactions, and problem-solving while maintaining positive atmosphere. Known for strong team collaboration, adaptability, and delivering reliable results under changing conditions. Proficient in scheduling, communications, and office management systems, bringing personable and organized approach to every responsibility.

Accurate Refugee and Inspectorate file Auditing: Verifying the file contents according their categories., Accurate Refugee and Inspectorate file data capturing: Recording of each and every file audited using Excel spreadsheet. Training and supervising the team assisted with the file auditing that was deployed from other offices for a period of one month., Monitoring the progress and the status of the project. Timeous submission of daily statistics to the Centre Manager. Drafting of monthly and quarterly reports of all data captured. Assisted as the secretary to the Provincial Manager (Chairperson) in the task team for the closure and the moving of Port Elizabeth Refugee Office. Inviting all the members of the task team to attend the meetings as scheduled. Facilitate, confirm booking of venues for all the meetings. Taking of minutes and providing support during the meetings. Typing and timeous submission of minutes to the task team in preparation of the next meeting. Stakeholder engagement and invitation for the opening of the new office. Assisted Registry in preparation for the movement of files: Retrieving the data from the file audit project. Scanning and packing of each and every file in preparation for the movement. Printing of the list of files packed in boxes. Assisting in the unpacking and filing of all the files using docu-file system. 

• Experience in an operations environment
• Verbal and Written Communication skill
• Analytical thinking, planning and organizing
• Interpersonal skills
• Problem solving and customer focus
• Computer literacy
• Report writing
• Data capturing
• Office Administration
• Multi-tasking, teamwork and time management

• ID Number: 8110060766085
• Health Status: Excellent
• Gender: Female
• Nationality: South African Citizen
• Driving License: Code B with own car
• Marital Status: Single
• Religion: Christian

• Supervised team of 3-5 staff members.
• Used Microsoft Excel to develop inventory tracking spreadsheets.
• Achieved file auditing for Refugee and Inspectorate offices by completing file capturing on spreadsheet with accuracy and efficiency.
• Collaborated with team of twenty senior managers or task team in the development of closure and opening of Port Elizabeth Refugee Office.