Nokubonga Masiluve Ngozi
Office Administrator
Durban
Summary
Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker, and consensus builder.
Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
3
3
years of post-secondary education
3
3
Languages
Work History
Administrative Officer
Syavaya Group
Durban
06.2015 - Current
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
Office Administrator
Syavaya Group
Durban
06.2015 - Current
- Team Leader and Office Administrator
- Making sure that all client's needs are met and operations are running smoothly
- Improved communication within the organization through regular updates on policies, procedures, and key events.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Performed wide-ranging administrative, financial and service-related functions.
- Managed data and correspondence to secure information across complex landscapes of organizational departments.
- Completed daily logs for management review.
Bookings Officer
BRAM SHUTTLES
Durban
09.2013 - 05.2015
- Reservations and quotations
- Reason for leaving: Moved to another job
- Managed high-volume phone lines for inquiries, providing excellent customer service while addressing questions and concerns.
- Increased customer satisfaction through timely and accurate booking confirmations.
- Developed customized solutions for clients with unique needs or preferences, resulting in increased repeat business.
Education
High School Diploma -
Ngqeleni Senior Secondary School
Ngqeleni, South Africa 01.2004 - 01.2007
Skills
Personal Information
- Disability: None
- Ethnicity: African
- Criminal Record: No
- Date of Birth: 02/10/89
- Gender: Female
Drivers License
Yes
Timeline
Administrative Officer
Syavaya Group
06.2015 - Current
Office Administrator
Syavaya Group
06.2015 - Current
Bookings Officer
BRAM SHUTTLES
09.2013 - 05.2015
High School Diploma -
Ngqeleni Senior Secondary School
01.2004 - 01.2007
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