Nokubonga Mama
Cape Town
Summary
Motivated and dependable individual with hands-on experience in fast-paced retail environments. Proven ability to manage transactions, handle customer queries, and enhance the shopping experience through exceptional service and attention to detail. Adept at merchandising, teamwork, and achieving sales targets. Committed to maintaining high levels of customer satisfaction by ensuring efficient service and store organization.
Overview
3
3
years of professional experience
Work History
Africology
01.2023 - 01.2024
- Assisted customers and promoted products
- Handled payments and returns
- Maintained store layout and cleanliness
- Contributed to team sales targets
- Managed in-store inventory and processed special orders
Exact - TFG
01.2021 - 01.2022
- Supported visual merchandising and seasonal setups
- Monitored stock levels and reported low inventory
- Assisted customers with clothing selections and sizing
- Provided styling advice and promoted new arrivals
Yuppiechef
01.2025
- Delivered personalized customer service in a premium retail environment
- Assisted customers with product selection, gift registry, and online orders
- Handled point-of-sale transactions, returns, and gift wrapping services
- Collaborated with team to meet daily targets and enhance customer experience
Sissyboy
- Communicated effectively with clients to understand preferences and needs
- Contributed to visual merchandising and presentation of clothing and accessories
Education
Diploma Certificate - Travel and Tourism
Damelin College
Cape Town, Western CapeSkills
- Sales & Customer Service
- Point of Sale & Payment Handling
- Merchandising & Stock Management
- Returns & Exchanges
- Teamwork & Communication
References
- Sindisiwe Mankayi, Store Manager - Africology Waterfront, 060 766 1191
- Zara Sylvester, Store Manager – Yuppiechef Canal Walk, 065 809 4610
- Purity Gobeni, Store Manager – Exact TFG, 066 038 1907
- Thabisa Mafuya, Store Manager – Sissyboy, 060 431 5662
Languages
English
First Language
Timeline
Yuppiechef
01.2025
Africology
01.2023 - 01.2024
Exact - TFG
01.2021 - 01.2022
Sissyboy
Diploma Certificate - Travel and Tourism
Damelin College