Nokubonga Kinase

• Enhanced customer satisfaction by promptly addressing and resolving support inquiries.
• Actively listened to customer feedback regarding product features or service improvements, passing valuable insights onto relevant departments for consideration in future developments.
• Maintained clear communication with customers during troubleshooting procedures, ensuring understanding and swift resolution of problems.
• Developed comprehensive knowledge of company products and services to better assist customers with their individual needs.
• Provided mentoring and guidance to new team members for seamless integration into the customer support environment.
• Assisted customers through multiple channels including phone, email, live chat, and social media platforms for increased accessibility and convenience.
• Improved first-contact resolution rates by quickly identifying root causes of customer issues and delivering effective solutions.
• Participated in ongoing professional development to stay current with industry best practices, company policies, and product updates.

• Analyzed customer feedback data to identify trends and implement targeted improvements, leading to consistently high satisfaction scores.
• Managed a portfolio of clients, ensuring timely delivery of services and prompt resolution of any issues that arose.
• Provided information about service procedures and expected timelines.
• Provided exceptional support to customers, resulting in a significant decrease in complaint rates.
• Discussed options with clients and determined appropriate plans.
• Consistently met or exceeded monthly sales goals by identifying upselling opportunities during client interactions.
• Collaborated with team members to develop new strategies for enhancing customer satisfaction and retention.
• Documented payment details and personal information on customer accounts.
• Investigated and resolved customer inquiries and complaints quickly.
• Maintained up-to-date knowledge of product and service changes.
• Educated customers about billing, payment processing and support policies and procedures.

Reference:

Name: Mona-Lisa Rini

Position:(Branch Manager) Capitec Bank.

Contact: 0860 102 043 / 0632946819

• Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
• Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
• Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
• Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
• Identified struggling students early on and provided additional support through tutoring sessions and modified lesson plans.
• Assessed student performance regularly using both formative and summative assessments to inform future lesson planning.
• Differentiated instruction to accommodate diverse learning needs, ensuring each student had an equal opportunity for success.
• Conducted ongoing professional development in educational technology, keeping teaching approach current and effective.
• Developed and executed formative and summative assessments to monitor student progress, adjusting teaching strategies accordingly.
• Implemented classroom management plan that reduced disruptions, creating more conducive learning environment.
• Promoted digital literacy by integrating technology into curriculum.
• Designed curriculum materials for special education students, facilitating inclusive learning.

Reference:

Name: Ntsiki Ngumbela

Position: (HOD) Dr Nelson Mandela High.

Contact: 021 824 2111 / 083 588 0968