Nohlen Clarke
Senior Sales Manager
Grabouw
Summary
As a dedicated and results-oriented manager, I am committed to driving the success and growth of the business through strategic leadership, effective team management, and a strong focus on operational excellence. With a proven track record of optimizing processes, boosting team performance, and delivering on key business objectives, I seek to contribute my expertise in driving profitability, fostering innovation, and ensuring long-term organizational success. My goal is to continue developing impactful solutions, cultivating a high-performance culture, and leading the business to achieve sustainable growth and competitive advantage.
Forward-thinking Senior Manager adept at managing teams of 15 employees. Imparts clear vision to guide cohesive, high-performing teams.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
Work History
Senior Manager
Shoprite Checkers
Kleinmond
11.2019 - Current
- Sales Leadership: Lead, motivate, and manage the sales team to achieve monthly and annual sales targets
- Customer Service: Ensure exceptional customer service standards are met, resolving customer concerns and improving satisfaction
- Team Training & Development: Provide ongoing training and development opportunities for sales staff to enhance product knowledge and sales skills
- Sales Strategy: Develop and implement sales strategies to increase revenue and drive customer loyalty
- Inventory Management: Oversee inventory levels, ensuring stock availability while minimizing excess inventory
- Performance Monitoring: Track and analyze sales performance, providing regular reports and feedback to senior management
- Visual Merchandising: Supervise store displays and product placements to create an engaging shopping experience
- Staff Scheduling: Manage employee schedules to ensure adequate coverage during peak hours and optimize labor costs
- Product Knowledge: Maintain deep knowledge of product offerings, promotions, and store policies to guide both customers and staff
- Sales Reporting: Prepare and present detailed sales reports, highlighting trends, performance metrics, and areas for improvement
- Budget Management: Assist in budget planning and managing operational costs to ensure the store operates within financial targets
- Promotions & Marketing: Coordinate in-store promotions and marketing initiatives to boost foot traffic and sales
- Compliance: Ensure adherence to company policies, procedures, and legal regulations within the store
- Conflict Resolution: Address and resolve any internal or customer-related conflicts in a professional and timely manner
- Market Analysis: Monitor competitors and industry trends to stay ahead of market changes and adjust sales strategies accordingly
- Implemented and developed operational standards, policies and procedures.
Internship
Peregrine Farm Stall
12.2017 - 05.2018
- Stock take done on a partial basis
- Manage shop email address and responding to supplier and customers
- Placed orders for new stock
- Managed stock levels on procurement system
- Pulled sales report from procurement system and presented information to team leaders and directors
- Assisted with merchandising
- Managed all incoming samples and researched potential future products to be sold
- Managed all signage within the shop
- Made sure all prices, signs and labels were up to date
- Assisted managers on the shop floor
- Managed the switchboard
- All phone calls were transferred to the correct departments
Restaurant Waiter
The Pool Room - Oak Valley
11.2016 - 12.2017
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas for optimal guest experience.
- Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
- Promoted restaurant specials and upsold menu items, increasing overall sales revenue.
- Addressed guest concerns promptly and professionally, fostering a positive dining atmosphere.
Education
High School Diploma -
Parel Vallei High School
Somerset West, South Africa 01.2008 - 12.2011
Skills
- Strategic Development
- Talent development
- Operations management
- Resource allocation
- Market analysis
- Budget oversight
- Budget administration
- Team leadership
- Team building
- Teamwork and collaboration
- Problem-solving
- Decision-making
- Team development
- Problem-solving abilities
- Work Planning and Prioritization
- Time management
- Hiring and training
- Interpersonal relations
Timeline
Senior Manager
Shoprite Checkers
11.2019 - Current
Internship
Peregrine Farm Stall
12.2017 - 05.2018
Restaurant Waiter
The Pool Room - Oak Valley
11.2016 - 12.2017
High School Diploma -
Parel Vallei High School
01.2008 - 12.2011
Similar Profiles
Dikeledi ShubaneDikeledi Shubane
Front Office Manager at Shoprite CheckersFront Office Manager at Shoprite Checkers
Lucy NdhlovuLucy Ndhlovu
Order Fulfillment Controller at SHOPRITE CHECKERS Sixty60Order Fulfillment Controller at SHOPRITE CHECKERS Sixty60
Armin WentzelArmin Wentzel
Programmer II at Shoprite Checkers PTY LtdProgrammer II at Shoprite Checkers PTY Ltd