Noelene Fletcher
Area Manager
Boksburg
Summary
My Career began at Scotsman Ice Systems at the age of 19 as a debtors clerk. I dedicated and applied myself within the organization. Mastering all departments leading up to becoming an area manager for the last 12 years, with a total of 18 years service. Personal skills and areas where I excel in are: Implementing new company procedures. New business development. Key account management and retention. Problem solving.
Overview
20
20
years of professional experience
Work History
Area Manager
Scotsman Ice Systems
01.2012 - Current
- Account management - Developed strong relationships with clients, leading to increased customer satisfaction and repeat business.
- Improved overall efficiency by identifying areas in need of improvement and implementing necessary changes.
- Host Expo’s, develop Sales leads there from.
- International travel when required (Italy & Germany)
- New business development
- Monitor and understand opposition activity
- Increase sales basket with each individual customer
- Deliver outstanding customer service by setting and maintaining high standards
- Oversee and manage administrative staff
- Stock controlling
- REASON FOR LEAVING: As I have been in the same possition for an number of years and feel ready to take on new challenges where I can continue growing and contirbute at a higher level.
Warranty Department Supervisor
Scotsman Ice Systems
01.2010 - 01.2012
- Administrative Role - Quoting, Invoicing, Credit notes
- Submitting claims as per procedures.
- Manage Technicians, insuring job expectations were met - +/- 8 staff members
- Liaising with Scotsman Head Office in Italy
Spares Sales Specialist
Scotsman Ice Systems
01.2007 - 01.2009
- Selling spares.
- Stock control.
- Reaching and exceeding sales targets through thorough product knowledge
- Administration - Quoting, Invoicing
- Cash handling role and responsibilities
Workshop Manager
Scotsman Ice Systems
01.2007 - 01.2009
- Stock controlling.
- Customer liasons.
- Technicians Routes
- Administration - Quoting, Invoicing, and job cards
Administration
Scotsman Ice Systems
01.2006 - 01.2007
- Diverse role including, but not limited to, Debtors controlling, Administrative duties, Office duties.
Education
Matric -
Wordsworth High
01.2005
Skills
Sales
References
Beverley, Gomes, Managing Director, beverley@jogo.co.za, 082 377 9762, Diverse role including, but not limited to, Debtors controlling, Administrative duties, Office duties.
Accomplishments
- Certificate of Achievement for dedication & hard work Scotsman Ice Systems
- Sales Training Course 2018 Mecuri International
- British Passport for International Travel
Timeline
Area Manager
Scotsman Ice Systems
01.2012 - Current
Warranty Department Supervisor
Scotsman Ice Systems
01.2010 - 01.2012
Spares Sales Specialist
Scotsman Ice Systems
01.2007 - 01.2009
Workshop Manager
Scotsman Ice Systems
01.2007 - 01.2009
Administration
Scotsman Ice Systems
01.2006 - 01.2007
Matric -
Wordsworth High
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