Noel Swartz
Customer Service Planner
Roodepoort
Summary
Customer service professional with strong technical skills and problem-solving abilities. Proven track record in troubleshooting, system maintenance, and providing effective solutions. Known for adaptability, teamwork, and consistently delivering results. Highly reliable with focus on customer satisfaction and operational efficiency.
Overview
36
36
years of professional experience
9
9
Certifications
Work History
Customer Service Engineer
Huge Telecom
06.2008 - Current
- Installation and reticulation of all Analogue, Basic Rate and Primary Rate Cell and International Dialers interfacing with various PABX Systems.
- Maintenance and intensive procedures for fault finding and the resolution thereof.
- Performing software configuration and software upgrading on all huge telecom equipment to match client's specifications.
- Assembly and configuring and testing final product before cutting over.
- Maintaining an A+ clientele.
- Liaising with all Mobile Operators regarding bandwidth issues
- In house training of all Huge telecom equipment
- Installation of Yagi antennas to improve RX (receive) and TX (transmit) levels for various networks.
- Liaising with networks (Cell C, Telkom, Telkom mobile, MTN, Virgin Mobile and Vodacom) submission of QOS issues.
- Servicing outsite clients, sleeping out to complete service level agreements.
- Site meeting with various vendors (Thusano, Siemens, Nashua, ACI Datacom, Tel one, Oneserve) etc., to complete FCR and new FST cut overs. Also, to resolve client issues on site
- Installation and configuration of NEC SL2100 PABX systems
- Installation of VOIP 3CX and Yealink VMC PABX's
- Installation and configuring FLTE TP Link and Huawei data routers
- Allocating of CSE's daily jobs (Planning)
- Hardware preparation for installations (Testing hardware and firmware)
- Remote maintenance (1st line support)
- Remote assistance to CSE's (PABX & Voice)
- Escalations to CNCE
- Daily technical support to CSM's
- Assist between CSE's and technical Manager to assist CSE's and to allow technical manager to perform his duties.
- Stand in for technical Manager when he is on leave or going to meetings making sure that office duties are running smoothly.
- Completing Remote Maintenance for Hugetns clients with a success rate of 90% without sending out CSE's saving cost
- Assisting remote clients to resolve FLTE issues with a success rate of 98% without sending CSE's to site saving cost
- Assisting CSM's with various issues in the office re-below
- Networks related to issues
- Answering client's technical questions and give a solution thereof
- Giving CSM's technical advice when dealing with clients
- Assisting with drafting up NEC SL2100 PABX quotations for BRM's and Retention staff.
- Interaction with our DSC's answering and give solutions to issues they might have.
- Remote support (Tech on desk)
- ZIC to Technical Manager
- Backup for stores administrator
- Installation and maintaining of:
- Analogue Routers
- GSMII
- Fusion100
- DVT101
- SS10 2G and 3G units
- Xena
- Huge 2G and 3G (Huge telecom development product designed and manufactured inhouse specifically for Huge telecom.)
- Analogue Scanning devices
- Genie Box
- Fusion 500
- SS76 line scanners
- SS88 cyclic dialler
- Digital (PRI Solutions)
- Annamux (Fazed out)
- FCT Mux (still being used and maintained by Hugetelecom)
- Taros (still being used and maintained by Hugetelecom)
- Novatec (Fazed out)
- Quescom 100 sim Farm, 400, 420 and Sim Array (Fazed out)
- 2N Blue Star, Blue Tower, and Enterprise (Fazed out)
- Digital (BRI Solutions)
- SS15
- Comsat
- Digital Scanning devices
- Sonic 401, 403
- Patapsco
- Telephone Management Systems
- SS76 GPRS Buffer
- SS76NG Buffer
- SS40 Modem Buffer
- International Router
- SS06 Installation for international dialling
- NEC SL2100 PABX
- Installation and configuration of all NEC SL2100 PABX's
- Commissioning of all cards
- Termination of all voice points
- Fault finding and solutions
- FCR ( Fix Cellular Routing )
- LCR ( Least Cost Routing )
- FST ( Full Use Telephony )
- HUGE FLTE / TP Link Data Routers
- Installations of data routers for client specifications
- Completing of COF registration and sending of for activation and network updating
- Connecting of HUGE FLTE / TP Link , Huawei Data Routers to various devices
- Installation of boosters to improve rx and tx levels and completing speed test
- Installation and configuring Mikrotik RB3011,RB592 and RB52 routers for FTTH and FTTP
- PABX System knowledge
- Siemens Hipath range
- NEC (SL1000, SL2100, SV9100 and SV9100 Mini)
- Samsung (7030, 7070, 7200 and 7200)
- Panasonic HTS32 and HTS50
- 3CX cloud PABX configuration and installations
- Yeastar cloud PABX configuration and installation
Field Service Technician
Siemens
01.1998 - 05.2008
- Installation- Voice points (cabling)
- Installation- Data points (CAT 5E)
- Fault finding cable faults
- Fault finding Telephone instruments
- Maintenance on all Siemens PABX's
- Commissioning of modules
- High level support assistance (service level agreements)
- Site surveys (Liaising with Telkom SA and client)
- Integration from Hicom to Hipath Business Deployment
- Installation and commissioning of Siemens PABX range
- Merlot Project
- Products and Applications
- Hicom150/Opera systems/Hicom 118/120&130
- Hipath 3000 range / Hipath 1120/ 1150/ Legacy systems
- HiPath 3500 , 3550 , 3750 , 3800
- Manager E
Subcontractor
Telkom South Africa & Peter Mnamaile Networks
01.1997 - 12.1997
- Telkom South Africa
- Basic Residential Installations
- Maintenance and fault tracing
- SDC's, DP and Pillar Upgrading
- Upgrading of local Telecommunication boxes
- Tapping
- Hauling
- Pulling and connecting all telecommunication cables to units
- Peter Mnamaile Networks
- Upgrading of all DB (Distribution Boxes)
- Upgrading of all LDC (Local Distribution Boxes)
- Upgrading of all SDC (Street Distribution Boxes)
- Upgrading of all local distribution poles
- Re-cabling of old infrastructure (building and office blocks) and terminating of call cables to local distribution boxes.
- Joining of cables in manholes.
- Installation of cables from local distribution poles to residential properties
Witspots
01.1995 - 12.1996
- Company Overview: South Africa Post Office
- Sorting of National and International Mail
- Bulk Mail
- Registered mail
- Customs
Branch Consultant
Sanlam
01.1993 - 12.1994
- Providing administrative services to all Marketers and Branch Manager
- Stats
- Loading of new business / Requirements
- Telephone Liaison
- Resolved queries
- Providing monthly stats
Branch Consultant
Standard and General Insurance
01.1990 - 12.1992
- Updating of all new policy information
- Updating new business
- Providing administrative services to Branch Managers
- Resolving telephone queries
- Providing monthly stats
Education
Matric Certificate -
Kliptown Secondary School
Eldorado Park01.1989
Skills
- Innovative and adaptive to new devices and technologies
- Telephony Support
- Team management
- Interpersonal skills
Certification
Panasonic KX-HTS 32
References
- Peter, Van Tonder, Managing Executive, +27 11-603-6040, +27 84-777-4444, Hugetelecom
- Calvin, Gounden, Technical Supervisor, +27 11 603 6041, +27 72 358 7420, Hugetelecom
- Tyrell, Swartz, IT Manager, +27 11 286 1000, +27 71 381 9132, Radisson Blu Gautrain
Timeline
Customer Service Engineer
Huge Telecom
06.2008 - Current
Field Service Technician
Siemens
01.1998 - 05.2008
Subcontractor
Telkom South Africa & Peter Mnamaile Networks
01.1997 - 12.1997
Witspots
01.1995 - 12.1996
Branch Consultant
Sanlam
01.1993 - 12.1994
Branch Consultant
Standard and General Insurance
01.1990 - 12.1992
Matric Certificate -
Kliptown Secondary School
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