Nodier Kongo

Work History

University Of Johannebsurg

01.2021 - 01.2024

Assessed and reported patients' responses to initiated treatment.
Assisted with mobilization, ambulation and transport of patients.
Monitored patient condition and communicated findings to nursing staff.
Determined emergency situation and developed plan of action.
Used medical equipment and comprehended severity of injury.
Immobilized patient for placement on stretcher and ambulance transport.
Transported patients to medical facilities and provided transportation to follow-up appointments.
Handled patient transfers from one medical facility to another.
Assisted with lifting and moving patients.
Delivered emotional support to patients and families.
Observed patient behavior to report changes to medical personnel.
Administered CPR, oxygen and other life-saving medical treatments.
Assessed medical conditions of patients in pre-hospital settings.
Trained new EMTs on proper protocols and procedures.
Collaborated with medical doctors and other healthcare professionals.
Conducted patient intake and triage procedures.
Followed all safety protocols and took necessary precautions while providing care.
Provided patient families with post-medical care instructions.

Affinity Health

05.2020 - 12.2020

Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
Answered questions about company offerings with knowledgeable responses about products and services.
Completed daily cold calling and outreach to build sales pipeline.
Followed up with customers to solicit further sales.
Informed current and prospective customers of promotions and new or upgraded products.
Built relationships with customers using strong persuasion and active listening skills.
Called prospective customers in designated market area to qualify leads.
Delivered scripted sales pitch to potential customers, adjusting pitch to meet needs of specific individuals and businesses.
Opened new accounts and documented personal, demographic, and payment information in system.
Documented customer interactions and transactions, maintaining accurate records of all dealings.
Overcame objections using friendly, persuasive strategies.
Implemented upselling techniques to increase revenue and move product.
Observed and learned changing customer requirements and adapted sales strategies as needed.

IStore Core Group

07.2017 - 03.2019

Cellular device, iPads, MacBook and iPad Sales
Cellular contract upgrades and new applications
Technical support
Used consultative sales techniques to understand customer needs and recommend relevant products and services.
Maintained sense of urgency in answering customer questions and requests through email or voice messaging.
Stayed knowledgeable on latest Apples' innovations and technological advancements through continuous training.
Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
Maintained organized, presentable merchandise to drive continuous sales.
Followed up with existing customers to provide additional support and address concerns.
Achieved top performance by strategically adapting to rapidly changing, competitive environment.
Provided sales and customer service assistance to walk-in traffic.

Union Mongo Services

01.2012 - 12.2014