Nodier Kongo
Emergency Care Practitioner Student 3rd Yr (ECPS0018899)
Johannesburg
Summary
Focused professional skilled in stabilizing and assessing patients in emergency situations. Adept in utilizing medical equipment and instruments to diagnose and treat patients. Possesses strong interpersonal skills to effectively communicate with patients, emergency personnel and medical staff. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking Student offering part-time work experience and extensive knowledge of core subject matter. Meticulous and detail-oriented with excellent observational, organizational and communication skills.
Work History
Emergency Care Provider ECP Student
University Of Johannebsurg
01.2021 - 01.2024
- Assessed and reported patients' responses to initiated treatment.
- Assisted with mobilization, ambulation and transport of patients.
- Monitored patient condition and communicated findings to nursing staff.
- Determined emergency situation and developed plan of action.
- Used medical equipment and comprehended severity of injury.
- Immobilized patient for placement on stretcher and ambulance transport.
- Transported patients to medical facilities and provided transportation to follow-up appointments.
- Handled patient transfers from one medical facility to another.
- Assisted with lifting and moving patients.
- Delivered emotional support to patients and families.
- Observed patient behavior to report changes to medical personnel.
- Administered CPR, oxygen and other life-saving medical treatments.
- Assessed medical conditions of patients in pre-hospital settings.
- Trained new EMTs on proper protocols and procedures.
- Collaborated with medical doctors and other healthcare professionals.
- Conducted patient intake and triage procedures.
- Followed all safety protocols and took necessary precautions while providing care.
- Provided patient families with post-medical care instructions.
Telesales Agent
Affinity Health
05.2020 - 12.2020
- Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
- Answered questions about company offerings with knowledgeable responses about products and services.
- Completed daily cold calling and outreach to build sales pipeline.
- Followed up with customers to solicit further sales.
- Informed current and prospective customers of promotions and new or upgraded products.
- Built relationships with customers using strong persuasion and active listening skills.
- Called prospective customers in designated market area to qualify leads.
- Delivered scripted sales pitch to potential customers, adjusting pitch to meet needs of specific individuals and businesses.
- Opened new accounts and documented personal, demographic, and payment information in system.
- Documented customer interactions and transactions, maintaining accurate records of all dealings.
- Overcame objections using friendly, persuasive strategies.
- Implemented upselling techniques to increase revenue and move product.
- Observed and learned changing customer requirements and adapted sales strategies as needed.
Sales Consultant
IStore Core Group
07.2017 - 03.2019
- Cellular device, iPads, MacBook and iPad Sales
- Cellular contract upgrades and new applications
- Technical support
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Maintained sense of urgency in answering customer questions and requests through email or voice messaging.
- Stayed knowledgeable on latest Apples' innovations and technological advancements through continuous training.
- Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
- Maintained organized, presentable merchandise to drive continuous sales.
- Followed up with existing customers to provide additional support and address concerns.
- Achieved top performance by strategically adapting to rapidly changing, competitive environment.
- Provided sales and customer service assistance to walk-in traffic.
Administrative Assistant
Union Mongo Services
01.2012 - 12.2014
- Arrangement and Capturing of important documentation.
- Maintaining database
- Answering phone calls
- Scheduling appointments
- Reporting to Upper management
- Established administrative work procedures to track staff's daily tasks
- Managed filing system, entered data and completed other clerical tasks
Education
Emergency Care Practitioner Student - EMERGENCY MEDICAL CARE
01.2021 - Current
Skills
Airway Management
Advanced Life Support
Foreign Body Removal
Drug Inventory Management
Medical History Recording
Emergency Diagnostics
Medical Equipment Maintenance
Cardiopulmonary Resuscitation
Emergency Response
Self Motivation
Effective Communication
Problem-Solving Abilities
Injury and Illness Treatment
Advanced Lifesaving Procedures
Medical Procedure Prioritization
Orthopedic Splint Systems
Basic Trauma Life Support
Medical Equipment Usage
Adult Laryngoscopes
Cardiac Defibrillation
Emergency Treatment Procedures
Timeline
Emergency Care Provider ECP Student - University Of Johannebsurg
01.2021 - 01.2024
University Of Johannesburg - Emergency Care Practitioner Student, EMERGENCY MEDICAL CARE
01.2021 - Current
Telesales Agent - Affinity Health
05.2020 - 12.2020
Sales Consultant - IStore Core Group
07.2017 - 03.2019
Administrative Assistant - Union Mongo Services
01.2012 - 12.2014