NOBUKHOSI THUBELIHLE LANGFOOT
Randburg
Summary
Dynamic Floor Supervisor with a proven track record in enhancing customer satisfaction and driving performance improvements. Skilled in team leadership and stock management, I successfully resolved conflicts and boosted sales through effective relationship-building, achieving operational objectives while fostering a collaborative work environment.
Results-focused Supervisor offering successful background leading talented sales personnel. Successful at engaging with staff by discussing sales performance, maintaining accountability and acknowledging excellent performance. Driven to maintain service standards by supporting staff in handling service issues and customer communications.
Overview
4
4
years of professional experience
2
2
Languages
Work History
Administrative Assistant
Diesel N Volt LtD
05.2023 - 12.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
Floor Supervisor
The Home Of Linen
09.2022 - 03.2023
- Held team meetings to gain feedback, provide updates and set policies.
- Resolved conflicts among staff members diplomatically, maintaining a harmonious working environment conducive to productivity.
- Met with management to discuss work plans and develop enhancements and strategies to achieve operational objectives.
- Evaluated work of 4 floor employees to improve performance.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Enhanced customer satisfaction by effectively managing floor operations and addressing concerns promptly.
SALES PERSON
The Home Of Linen
08.2019 - 08.2022
- Worked to build relationships with customers and built potential for additional sales.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Developed relationships with clients for increased loyalty and repeat business.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Enhanced product knowledge by attending training sessions and staying current with industry trends.
Education
Bachelor of Social Science - Psychology & Management
UNIVERSITY OF KWA-ZULU NATAL
Pietermaritzburg, South Africa 04.2001 -
MATRIC -
DALPARK LEARNING ACADEMY
BENONI 04.2001 -
Skills
Customer satisfaction
Performance improvements
Team leadership
Team supervision
Stock management
POS systems operations
Task delegation
Sales goal achievement
REFERENCES
AUDREY NGULUBE - Store Manager
011 662 1102
SIPHETHO NDLOVU - Company Director
084 856 3978
Timeline
Administrative Assistant
Diesel N Volt LtD
05.2023 - 12.2023
Floor Supervisor
The Home Of Linen
09.2022 - 03.2023
SALES PERSON
The Home Of Linen
08.2019 - 08.2022
Bachelor of Social Science - Psychology & Management
UNIVERSITY OF KWA-ZULU NATAL
04.2001 -
MATRIC -
DALPARK LEARNING ACADEMY
04.2001 -