Summary
Overview
Work History
Education
Skills
Accomplishments
Qualities
Timeline
Waitress
Nobuhle Ngidi

Nobuhle Ngidi

Waitress
2704 Vuma Three Way Chesterville, Durban

Summary

Dynamic Floor Manager at Sin Menlyn with expertise in stock management and team building. Proven track record of enhancing customer satisfaction through effective scheduling and training. Recognized for fostering a collaborative environment and achieving aggressive sales targets, while maintaining high service standards and compliance with safety regulations.

Overview

4
4
Languages

Work History

Floor Manager

Sin Menlyn
  • Managed store inventory and stock levels to maintain availability of products.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Developed staff scheduling plans that ensured adequate coverage during peak hours without compromising on service quality.
  • Improved customer satisfaction by addressing and resolving concerns promptly and efficiently.
  • Enhanced team performance through regular training, mentoring, and constructive feedback.
  • Ensured compliance with safety regulations, maintaining a clean and hazard-free environment for staff and customers.
  • Created an inclusive workplace atmosphere that fostered teamwork among employees of diverse backgrounds.
  • Developed and implemented floor plans and layouts to maximize customer satisfaction and sales.
  • Promoted sales with aggressive targets and clear goal attainment strategies for individual employees and teams.

Head Waiter

Views@25
  • Enhanced customer dining experience by providing exceptional service and anticipating guest needs.
  • Increased overall restaurant efficiency by effectively managing and delegating tasks to the wait staff.
  • Managed food resources, memorized orders, and coordinated customer service.
  • Organized special events and private parties at the restaurant, coordinating menus, staffing, decorations, and entertainment as needed.
  • Collaborated with kitchen staff to ensure timely and accurate order delivery for guest satisfaction.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Improved communication between front-of-house and back-of-house teams, resulting in smoother operations during peak hours.
  • Mentored new hires, providing comprehensive training on company policies, procedures, and service standards.
  • Successfully resolved customer complaints, ensuring satisfaction and maintaining a positive atmosphere.

Waitress

Cubana Durban
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Collaborated with team members to consistently provide efficient service during peak hours.
  • Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.

Education

Grade 12 - Science

Chesterville Ext Secondary
2014

Skills

Department management

Accomplishments

Maintained 98% customer satisfaction rating for 2 consecutive years, based on direct feedback and online reviews

Qualities

Optimism

Punctuality

Attention to detail

Problem solving

Timeline

Floor Manager

Sin Menlyn

Head Waiter

Views@25

Waitress

Cubana Durban

Grade 12 - Science

Chesterville Ext Secondary

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